安克创新ops

1、搭建业务指标分析体系，根据价值流建立销售端到端的指标框架 2、建立业务分析看板、分析工具 3、针对特定业务问题进行专项分析并给出报告，有效推动运营效率提升 4、季度业绩达成预测&核算，能够在通过订单预测和费用管控，预警毛利红线，帮助业绩达成。 5、PSI进销存分析，通过客户现有的库存、销量合理库存周转率，并数据驱动业务决策。

1.FEOQ业务组织管理与发展, 统筹部门相关业务建设,流程梳理,系统优化 2.各厂区运营质量指标建立与改善 3.明确部门各岗位职责，制定并实施部门工作流程，实现有效管理与控制； 4.建立部门文化与价值观, 使之与公司目标一致.

You will work closely with global and regional stakeholders across Product, Operations, Policy, and Support to embed continuous improvement practices, translate insights into transformation opportunities, and build the foundational standards that enable best-in-class experiences. Your Responsibilities - Act as the strategic owner of CX service excellence, accountable for the design, improvement, and scalability of global support operations - Define and evolve the long-term vision for customer service flows, operational governance, and experience frameworks - Serve as the primary CX strategy partner to global and regional teams, influencing cross-functional roadmaps and business prioritization - Own core CX KPIs and ensure performance insights are converted into structural improvements and experience innovation - Lead the implementation of continuous improvement methodologies (e.g., Lean, Six Sigma), embedding them into day-to-day operations - Shape the company's customer insights agenda by integrating VOC into strategic business and product decisions - Guide regional and global benchmarking efforts to maintain DiDi’s experience at a market-leading level - Represent CX Operations in senior forums, influencing leadership decisions, investment planning, and resourcing for key initiatives

1、负责AI Ops领域算法和解决方案设计实现，包括时序分析、日志挖掘、故障预测、根因关联推断和智能决策等； 2、构建自动化的故障根因分析系统，支持分布式微服务的故障界定和根因定位，建设变更中心等排查工具，提高异常排查定位效率； 3、负责LLM在智能运维领域的全面落地，包括但不限于异常检测、根因定位、止损容灾等场景，构建智能化技术基座，探索智能协同并达到业界领先水准。