安克创新Technical Support Specialist - Power Storage

POSITION SUMMARY: APC by Schneider Electric would like to advertise for the position of Level 3 CCC Technical Support Engineer within the Customer Care team. A Schneider Electric Edge or Data Centre Solution consists of the Power, Cooling, Security, Management, Monitoring, Environmental and Rack requirements to ensure a reliable environment for housing and running server systems. The primary responsibility of this role is to provide highest quality Technical Support to our customers using Single-Phase UPS Technology, with a secondary in management and monitoring platforms, supporting the numerous hardware and software products Schneider Electric offer. The successful candidate should have a passion for technology, be a self-learner and motivated to solve complex technical problems through self-led lab testing and validating. The candidate will join an expert team working on latest developments in Secure Power and will gain experience working with some of the leading companies in the world of IT. BREAKDOWN OF REPONSIBILITIES: · Lead cross-functional support team to respond to escalated customer issues in a timely manner including management of escalations as mini-projects. · Provide Weekly updates of CMI (Customer Major Issue) for the Secure Power CS&Q Team. · Serve as a member of the BOC (Board of Change) Team for ODM – acting as case investigator. · Liaising within the Customer Satisfaction & Quality Teams – Offer Quality Leads, Product Quality Leads, Product Managers and Cybersecurity teams on a regular basis to ensure detailed knowledge of trends/bugs, all imminent software related releases and compatibility issues. · Review technical documentation for accuracy and clarity when needed (Product Manuals, Field Service Bulletins, Technical Expert Assessment (TEX) Reports, Method of Procedure) · Support Sustaining Engineers with TEX related activities. · Execute deliverables for the applicable product family in the product development process (PMP) · Provide and develop relevant product training associated with respective product lines. · Oversee support of CCC (training, answering of technical questions, mentoring) · Document problems and help create knowledge articles to help technical support, and field engineers, to identify and solve issues quickly. · Advanced Knowledge of all I2P processes within Bridge Front Office (bFO) · Review field quality data, provided by CCC and Service Operations, to generate reports which can support various I2P processes and initiatives. (IWF, PRB, FSB, etc.) · Providing expert level Hardware/Software support to Customers, Service Engineers, Network Integration Engineers and Service Partners as required. · Installing, updating and testing of new Hardware/Software Products in team laboratory, completing validation testing and recreating customer issues in a controlled environment to identify and troubleshoot reported problems. · Maintaining technical knowledge on new trends, products and systems through project work, courses and self-study.

- As an AIML Specialist Solutions Architect (SA) in AI Infrastructure, you will serve as the Subject Matter Expert (SME) for providing optimal solutions in model training and inference workloads that leverage Amazon Web Services accelerator computing services. As part of the Specialist Solutions Architecture team, you will work closely with other Specialist SAs to enable large-scale customer model workloads and drive the adoption of AWS EC2, EKS, ECS, SageMaker and other computing platform for GenAI practice. - You will interact with other SAs in the field, providing guidance on their customer engagements, and you will develop white papers, blogs, reference implementations, and presentations to enable customers and partners to fully leverage AI Infrastructure on Amazon Web Services. You will also create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services GenAI solutions into customer architectures. - You must have deep technical experience working with technologies related to Large Language Model (LLM), Stable Diffusion and many other SOTA model architectures, from model designing, fine-tuning, distributed training to inference acceleration. A strong developing machine learning background is preferred, in addition to experience building application and architecture design. You will be familiar with the ecosystem of Nvidia and related technical options, and will leverage this knowledge to help Amazon Web Services customers in their selection process. - Candidates must have great communication skills and be very technical and hands-on, with the ability to impress Amazon Web Services customers at any level, from ML engineers to executives. Previous experience with Amazon Web Services is desired but not required, provided you have experience building large scale solutions. You will get the opportunity to work directly with senior engineers at customers, partners and Amazon Web Services service teams, influencing their roadmaps and driving innovations.

We are looking for a detail-oriented and experienced Patent Prosess Specialist to join our team. In this role, you will be the vital link between our Chinese clients and the global patent process, ensuring seamless communication and impeccable procedural management. In This Role, You Will: Providing End-to-End Client Service: Acting as the primary liaison for our Chinese clients, managing comprehensive communication through both formal (email) and informal (WeChat, DingTalk) channels. Your support will span from pre-filing consultations to post-grant maintenance reminders, ensuring a superior client experience. Ensuring Smooth Communication & Coordination: Proactively resolving complex procedural issues to provide crucial support to both our attorneys and clients. You will be the central node coordinating effectively between overseas agents, clients, and internal teams. Mastering Patent Process Management: Utilizing our IP management system to expertly oversee foreign patent prosecution across key jurisdictions (PCT, EPO, USPTO, etc.). Your responsibilities will include monitoring critical deadlines (prosecution timelines, annuities), managing formalities, and preparing/reviewing official documents such as powers of attorney and declarations.

The Role As a member of Tesla’s software development team, you’ll play a key role in building the core IT applications that support our rapid global growth. These systems span critical business areas including manufacturing, supply chain, charging infrastructure, delivery, and customer service. Our team is dedicated to delivering world-class software services that are highly available, scalable, and built to serve Tesla’s global operations. You’ll work closely with experienced IT product managers, software engineers, quality assurance specialists, and system operations engineers, gaining hands-on experience across the entire software development lifecycle—from requirement analysis to system delivery. We foster a culture of open collaboration, hands-on learning, and continuous growth. As a new graduate, you’ll not only embrace Tesla’s engineering mindset, but also help shape and spread it. Responsibilities • Participate in the full software development lifecycle, including requirements gathering, system design, implementation, testing, and deployment. • Design and develop scalable, stable, and secure software systems that power Tesla’s core business operations. • Collaborate with cross-functional teams such as manufacturing, quality, supply chain, charging, delivery, and operations to deeply understand business needs and deliver effective IT solutions. • Write clean, maintainable, and well-documented code, and participate in unit and integration testing. • Help implement and improve automation testing and CI/CD pipelines to enhance software delivery efficiency and quality. • Work collaboratively within a globally distributed engineering team, adapting to cross-time zone communication and coordination.