美团IT Service Operations Engineer
任职要求
Bachelor's degree or above, preferably in Computer Science, Information Technology, or related fields. At least 3 years of experience in IT service management, with overseas work experience preferred. Fluency in both Chinese and English, or Arabic and English, for effective communication is preferred. Familiar with the processes a…
工作职责
Product Testing, Procurement, and System Integration Validate local products based on headquarters' architecture standards and execute procurement and device purchases. Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems. Manage system integration projects to ensure solutions align with headquarters' technical requirements and optimize execution according to local needs. IT Infrastructure and Network Management Develop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards. Monitor office network quality using headquarters' tools, gather user feedback, and implement improvements. Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity. Service Management and Coordination Manage onsite services including desktop operations, IT asset management, and maintenance of public IT services. Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment. Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality. Standard Procedures, Reporting, and Team Management Provide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters. Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences. Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development.
• Be a subject matter expert on databases, particularly on Relational Databases, able to discuss with customer on database modelling, migration, performance testing and day to day operations • Have wide ranging experience with open source and commercial databases such as MySQL, PostgreSQL, Oracle & SQL Server…etc • Be familiar with major cloud service providers in using it for deployment of workloads (AWS, Alicloud, GCP, Azure…etc) • Be a technical expert on all aspects of OceanBase (compatibility assessment, deployment, administration, development, migration…etc) • Facilitate introduction, discussion and demonstration of OceanBase’s technology, vision and value proposition either via individual or group sessions with customers • Engage and discover prospects’ pain points, business/technical challenges and identify how OceanBase can add value • Run Proof of Concept projects with customers to validate OceanBase’s capabilities Support post sale OceanBase implementation with OceanBase delivery team • Maintain deep understanding of competitive as well as complementary technologies and how to position OceanBase DB in relation to them • Provide guidance on how to resolve customer-specific technical challenges • Collaborate with Product Management, Engineering, and Marketing to continuously improve OceanBase product and position in the market
About the job Join Alibaba's International Al Business, where you will play a critical role in bringing our enterprise customers and partners to adopt innovative Al products. Leveraging Alibaba's cutting-edge Al technologies, we are committed to developing powerful solutions to shape new trends in e-commerce industry. You will be sorrounded by innovation and empowered with a lot of ownership. Your growth will be accelerated by many challenges. You will have a voice here and you're encouraged to use it. In this role you will be responsible for executing sales strategies, identifying new business opportunities, tapping into new markets, building relationships with key stakeholders, managing sales pipeline and helping us shape new innovative Al products to fit the market needs. You will autonomously lead sales initiatives, drive revenue, adoption and market penetration for targeted industries.
• Be a subject matter expert on databases, particularly on Relational Databases, able to discuss with customer on database modelling, migration, performance testing and day to day operations • Have wide ranging experience with open source and commercial databases such as MySQL, PostgreSQL, Oracle & SQL Server…etc • Be familiar with major cloud service providers in using it for deployment of workloads (AWS, Alicloud, GCP, Azure…etc) • Be a technical expert on all aspects of OceanBase (compatibility assessment, deployment, administration, development, migration…etc) • Facilitate introduction, discussion and demonstration of OceanBase’s technology, vision and value proposition either via individual or group sessions with customers • Engage and discover prospects’ pain points, business/technical challenges and identify how OceanBase can add value • Run Proof of Concept projects with customers to validate OceanBase’s capabilities Support post sale OceanBase implementation with OceanBase delivery team • Maintain deep understanding of competitive as well as complementary technologies and how to position OceanBase DB in relation to them • Provide guidance on how to resolve customer-specific technical challenges • Collaborate with Product Management, Engineering, and Marketing to continuously improve OceanBase product and position in the market
1.Manage the installation of self-pickup lockers at customer sites. Monitor the entire process from inbound to installation acceptance. 2.Manage supplier contracts according to the sales contract, and update it in a timely manner to ensure the interests of Cainiao. 3.Participate in the formulation of installation quality standards, and monitor the installation suppliers to perform installation and delivery in accordance with standards. 4.Guide the installation suppliers to continuously improve service quality. 5.Coordinate internal and external resources to solve problems in the delivery process; continue to improve customer satisfaction. 6.Possibility to participate in the installation and delivery of other logistics technology projects in EU.