美团Analysis and Operation Manangement Specialist
任职要求
1.Two or more years of experience in business analysis. Experience with top internet companies is preferred. 2.Excellent logical thinking ability, capable of structured analysis and decomposition of problems, with independent thinking and critical reasoning skills and habits. 3.Proficient in commonly used data analysis tools, such; have a solid foundation in mathematical statistics. 4.Possess excellent communication and collaboration skills. 1. 两年或以上商业分析相关经验。有头部互联网分析师岗位经历者优先； 2. 优秀的逻辑思维能力，能够对问题进行结构化分析和拆解，具备独立思考、思辨的能力和习惯； 3. 熟练掌握常用的数据分析工具，具有扎实的数理统计基本功； 4. 具备优秀的沟通和协作能力。 具备以下条件优先 1.具有良好的英文听说读写能力； 2.熟练使用SQL。
工作职责
1.Based on data analysis and business understanding, provide in-depth analysis and professional advice and information input for key business decisions. 2.Improve the business's operational analysis system, refine input and output indicators, perfect the breakdown and operational monitoring of business team goals, produce special reports, and provide business insights. 3.Collaborate with product, research, operations, and business teams, oriented towards business value creation, and drive the implementation of key projects. 1.基于数据分析和业务理解，输出深度分析，为业务的关键决策提供专业意见和信息输入； 2.完善业务的经营分析体系，包含输入、输出指标，业务团队目标监控和经营监控，并从中产生洞察，指导业务经营，输出专项报告，提供业务洞察； 3. 联动产、研、运和业务团队，以业务价值创造为导向，推动关键项目进行落地。
Job Responsibilities 1.Be responsible for the daily operations of Pinduoduo's Hong Kong local door-to-door delivery business, manage couriers to accurately complete delivery tasks, and ensure that express parcels are delivered on time and in full quantity. 2.Optimize operation and management strategies, adjust delivery resources, continuously improve the efficiency of couriers' door-to-door delivery, and reduce the overall delivery cost. 3.Monitor customer experience and complaints, adjust operational strategies in a targeted manner, and enhance the delivery experience. 4.Regularly output operational data analysis reports and provide optimization suggestions for the door-to-door delivery business. 1、負責拼多多香港本地送貨上門業務日常運營，管理配送員精准完成派送任務，確保快遞包裹按時按量完成投遞； 2、優化運營管理策略，調整配送資源，不斷提升配送員上門配送效率，降低整體派送成本； 3、監控消費者體驗與投訴，有針對性調整運營策略，提升派送體驗； 4、定期輸出運營數據分析報告，為送貨上門業務提供優化建議。
1. Responsible for the iteration and optimization of internal sales/operations product tools, provide product solutions, and coordinate with the sales, product, technical teams, and other relevant departments to ensure successful product feature launches and implementations; 2. Manage the product project，co-operate with the various departments to promote the progress of the project, ensure that the production project meets the business expectations, and help the business objectives to be achieved more efficiently; 3. Conduct product feature training and promotion, develop comprehensive product training manuals, and assist the sales team in mastering product usage. 1. 负责内部销售/运营产品工具的迭代和优化，提供产品解决方案，协调销售、产品、技术团队和其他相关部门，确保产品功能的成功上线和实施； 2. 管理产品项目流程，与各部门资源合作推进项目进展，确保产研项目符合业务预期达成，帮助业务目标更高效实现； 3. 开展产品功能培训和推广，制定全面的产品培训手册，协助销售团队掌握产品使用方法。
We are seeking an experienced business growth and operation specialist with a proven track record in developing and executing key business initiatives that can help WorldFirst to establish itself as the market leader in cross border payment solutions for businesses in Malaysia. This is a newly created role reporting directly to the country manager, representing a great opportunity to make a major impact to the performance of the business in Malaysia. Roles and Responsibilities Working closely with key stakeholders to align the business performance with the company objectives and identify areas of growth/improvement that can bring significant commercial contribution Create and execute initiatives to drive business growth/operation improvement which includes analysing of data, market trends & competitors research, drafting business requirements document, GTM plan, working with key stakeholders and other functions to implement the agreed initiative successfully Track and monitor the performance of every key initiatives, and drive insights and actions via data analytics & feedbacks gathering Constantly gathering feedbacks from customers, partners and sales/marketing team members on product enhancements, new features and capabilities, and strive to position WorldFirst solutions to be the best in class in Malaysia Bridging the product knowledge for sales/marketing team by conducting commercial trainings on new product features/launches, focusing on the positioning of value proposition, target audience and competitive analysis, working with internal teams to create product documentation, feature guides, and customer-facing materials aligned with product specifications to ensure successful roll-out Support ad-hoc key business initiatives/projects
Here is the corrected and coherent version of the job description: About Us WorldFirst is a leading global payments platform dedicated to making international money transfer and commerce seamless and efficient for businesses worldwide. We leverage cutting-edge technology to break down financial borders and empower our customers to trade globally. The Role We are seeking a highly motivated and detail-oriented Business Growth and Operation Specialist to own and optimize the core user journey: account registration and onboarding for the WorldFirst platform. You will be the crucial bridge between our users, the product, and the business, ensuring that every new customer's first experience is smooth, successful, and sets the stage for long-term engagement. Your primary mission is to drive user acquisition and activation by making the sign-up process as efficient, clear, and user-friendly as possible, while ensuring compliance and security. Key Responsibilities 1. Onboarding Product Management & Optimization - Analyze user behavior data (funnel conversion, time-to-complete, drop-off rates) to identify key areas for improvement. - Collaborate with the Product team and UX/UI designers to propose, specify, and test new features and iterations to the onboarding process. - Collaborate with the Risk team to increase the success rate of account KYB verification, especially for the one-time success rate. - Collaborate with regional teams globally to incorporate region-specific needs. 2. Operational Excellence & User Support - Develop, maintain, and update help center articles, FAQs, and in-product guidance (tooltips, tutorials) for the registration process. - Serve as a subject matter expert for internal teams (Customer Support, Sales, Compliance) on onboarding-related queries and issues. - Monitor the onboarding funnel in real-time, proactively identifying and troubleshooting technical or usability issues that block users. - Manage and iterate on the user verification and KYC process, balancing user convenience with regulatory requirements. 3. Data Analysis & Reporting - Build and maintain dashboards to track key onboarding metrics (e.g., registration completion rate, verification success rate, time-to-first-transaction). - Generate regular reports on onboarding performance, providing actionable insights and recommendations to leadership and cross-functional partners. - Conduct A/B tests on UI copy, form fields, and process flow to optimize for conversion. 4. Cross-functional Collaboration - Work closely with the Compliance & Legal team to ensure the onboarding process adheres to all global and local regulations. - Partner with the Marketing team to ensure a seamless journey from ad click to fully onboarded user. - Liaise with Customer Support to understand common user issues and translate them into product improvements.