美团Key Account Manager - Team Lead - Kuwait
任职要求
Qualifications: 1. Customer Centric, self motivated and highly commitment to achieving goals and delivering results. 2. Demonstrated business development acumen, capable of engaging effectively with C-level management and articulating complex concepts clearly. 3. Proficient in operational and data analysis, strong business sense and high judgment, with the ability to derive actionable insights and support strategic decision-making. 4. Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business landscapes. 5. A collaborative team player who contributes positively to the team dynamic, supports colleagues, and enhances team effectiveness through exceptional communication skills. 6. Fluent in both spoken and written English, able to communicate effectively in a global business environment. 7. Candidates who experienced in key account management or have background in the delivery service related industry are preferred. 职位要求： 1、以客户为中心，高自驱力和目标忠诚度，保质保量交付结果。 2、较强的商务能力和行业视野，能够有效地与C-level管理层接触和沟通。 3、精通运营和数据分析，具备商业sense和判断力，能够给出品牌外卖运营洞察。 4、强大的学习能力，愿意不断获得新技能并适应不断变化的商业环境。 5、优秀的沟通能力，良好的团队协作者，积极支持同事并提升团队效能。 6、流利的英语听说读写能力优先。 7、有大客户管理经验或有外卖行业背景的候选人优先。
工作职责
As the Key Account Management Lead, you will be responsible for leading and guiding one key account management team in building and maintaining strong, long-lasting relationships with our brand partners. You will oversee the development of key account plans, negotiate commertial terms, and and enhance their performance on our platform through exceptional merchants services. This role will report to the Head of Key Account. Job description: 1. Business Development and Negotiation: Lead team to build and strengthen relationships with key brand partners through key engagement and negotiation of mutually beneficial agreements; Utilize exceptional communication skills to interact effectively with senior executives, understanding their needs and aligning our services to their strategic goals. 2. Key Account Planning and Execution: Develop and implement a comprehensive key account management strategy that aligns with both company's business goals and brand partners' objectives; Allocate resources effectively to support strategic initiatives and maximize ROI for both the company and our partners; Regularly assess partner performance to optimize their success on our platform through data analysis. 3. Leadership and Team Management: Lead the key account management team by setting clear objectives, providing guidance, and offering professional development opportunities; Define and track key performance indicators (KPIs) for the key account managers to measure success and drive team performances; Foster a culture of excellence and accountability within the team, ensuring all members are equipped to meet and exceed their goals. 4. Cross-functional Collaboration: Collaborate closely with operations, product managers, marketing, customer service, and finance teams to deliver a cohesive and superior service to brand partners. 作为大客户管理部门负责人，领导和指导大客户管理团队，建立和维护与我们重点餐饮品牌合作伙伴的关系，并通过优质的商家服务为双方带来持续增长。该职位直接汇报给 KA 团队负责人。 职位描述： 1、商务合作和谈判：领导团队与重点餐饮品牌建立共赢的战略合作关系；能够有效地与餐饮品牌的高级管理层互动，了解他们的需求，并使我们的服务与他们的战略目标一致。 2、大客户运营策略规划与执行：制定与公司业务目标和品牌合作伙伴目标一致的大客户发展策略；能够有效分配资源以支持策略达成，并为公司及合作伙伴创造最大化的收益；通过数据分析定期评估业绩表现，不断优化品牌运营策略并驱动他们在平台上获得增长和收入。 3、大客户团队管理：为大客户经理设定明确的目标和发展机会；定义并跟踪大客户经理的关键绩效指标，有效衡量团队的绩效表现并推动达成更好的结果；培养追求卓越的团队，提供有效指导，确保所有成员都有能力达成目标并超出预期。 4、跨部门协作：与运营、产品、营销、客服和财务团队紧密合作，共同为品牌合作伙伴提供优质的服务。
As the Strategic Account Management Lead, you will be responsible for leading and guiding the key account management team in building and maintaining strong, long-lasting relationships with our brand partners. You will oversee the development of strategic account plans, negotiate commertial terms, and and enhance their performance on our platform through exceptional merchants services. Job description: 1. Business Development and Negotiation: Lead team to build and strengthen relationships with key brand partners through strategic engagement and negotiation of mutually beneficial agreements; Utilize exceptional communication skills to interact effectively with senior executives, understanding their needs and aligning our services to their strategic goals. 2. Strategic Account Planning and Execution: Develop and implement a comprehensive key account management strategy that aligns with both company's business goals and brand partners' objectives; Allocate resources effectively to support strategic initiatives and maximize ROI for both the company and our partners; Regularly assess partner performance to optimize their success on our platform through data analysis. 3. Leadership and Team Management: Lead the key account management team by setting clear objectives, providing guidance, and offering professional development opportunities; Define and track key performance indicators (KPIs) for the key account managers to measure success and drive team performances; Foster a culture of excellence and accountability within the team, ensuring all members are equipped to meet and exceed their goals. 4. Cross-functional Collaboration: Collaborate closely with operations, product managers, marketing, customer service, and finance teams to deliver a cohesive and superior service to brand partners. 作为大客户管理部门负责人，领导和指导大客户管理团队，建立和维护与我们重点餐饮品牌合作伙伴的关系，并通过优质的商家服务为双方带来持续增长。 职位描述： 1、商务合作和谈判：领导团队与重点餐饮品牌建立共赢的战略合作关系；能够有效地与餐饮品牌的高级管理层互动，了解他们的需求，并使我们的服务与他们的战略目标一致。 2、大客户运营策略规划与执行：制定与公司业务目标和品牌合作伙伴目标一致的大客户发展策略；能够有效分配资源以支持策略达成，并为公司及合作伙伴创造最大化的收益；通过数据分析定期评估业绩表现，不断优化品牌运营策略并驱动他们在平台上获得增长和收入。 3、大客户团队管理：为大客户经理设定明确的目标和发展机会；定义并跟踪大客户经理的关键绩效指标，有效衡量团队的绩效表现并推动达成更好的结果；培养追求卓越的团队，提供有效指导，确保所有成员都有能力达成目标并超出预期。 4、跨部门协作：与运营、产品、营销、客服和财务团队紧密合作，共同为品牌合作伙伴提供优质的服务。
1. Lead overall Key Account Region, accountable for the region execution, focussed on People and Retail Management 2. Build and maintain strong relationships with key clients, ensuring high customer satisfaction and retention levels. 3. Lead, motivate, and develop a team of retail personnel or account managers within the region to meet or exceed performance targets. 4. Monitor and analyze regional performance metrics (sales, profitability, customer satisfaction, etc.) to ensure targets are met.
1. Build, manage, and develop a team of sales representatives to achieve new account acquisition targets, coaching them on competitive positioning and relationship building while executing Keeta's sales strategies in a high-pressure startup environment. 2. Develop and maintain strategic relationships with key restaurant partners, driving deep collaboration in menu optimization and promotional campaigns. 3. Develop deep understanding of local food delivery market dynamics and competitor strategies, identify new business opportunities and market segments, and create tactical plans for market penetration that leverage Keeta's unique value proposition. 4.Establish strong working relationships with operations, product, and marketing teams to ensure seamless partner onboarding, act as the voice of the market to inform strategic decisions, and collaborate with delivery operations to optimize partner experience. 5. Utilize CRM systems and sales analytics to track team performance and pipeline health, gather frontline market intelligence and competitive insights, and implement systematic processes for lead generation and conversion in a resource-constrained startup environment.
1. The KA Account Manager position is a fundamental component of the merchant service team, serving a portfolio of large and strategically important merchants and partners in each market. 2. The role provides account management support in two capacities: as the primary contact for an assigned portfolio of large merchants and partners, as one of key members of a cross functional account team that includes Business Development, Marketing, Technical Support, Risk Management, AML, Legal, Customer Funds and Finance whose focus is to retain, manage and grow key account relationships. 3.The KA Account Manager is the lead point of contact for all service aspects of the merchant processing relationship during the contract life, ensuring a smooth transition from onboarding through to the activity phase. 4.The position is the focal point for information and communication with the merchants and partners on critical operational issues including onboarding, configuration, finance, risk and compliance management. Specific Duties： - Maintain a specific number of accounts as required, deliver quality merchant support service to the account portfolio, meet specific customer satisfaction requirements while continuously driving the healthiness of the account portfolio； - Provide accurate solutions to merchants regarding products, processes and compliance requirements； - Be available to answer all email, phone inquiries from your account base, and provide one-stop solution to address their needs, including difficult contacts and complaints； - Make outbound contacts to merchants whenever there are outstanding issues in the account, and give merchants proper guidance to improve the process； - Provide feedback to related teams on customers’ voice timely and proactively work on the solutions；Summarize the trend based on merchants’ voices; identify the valuable feedback and urgent issues to escalate to higher leadership team； - Work closely with related teams or counterparts to resolve merchants’ issue and follow up with responsible parties until they are resolved； - Regularly update customer relationship management database; - Insights study and analysis for each market to address challenges and opportunities.