美团Strategic Account Manager-Team Lead-The United Arab Emirates

As the Key Account Management Lead, you will be responsible for leading and guiding one key account management team in building and maintaining strong, long-lasting relationships with our brand partners. You will oversee the development of key account plans, negotiate commertial terms, and and enhance their performance on our platform through exceptional merchants services. This role will report to the Head of Key Account. Job description: 1. Business Development and Negotiation: Lead team to build and strengthen relationships with key brand partners through key engagement and negotiation of mutually beneficial agreements; Utilize exceptional communication skills to interact effectively with senior executives, understanding their needs and aligning our services to their strategic goals. 2. Key Account Planning and Execution: Develop and implement a comprehensive key account management strategy that aligns with both company's business goals and brand partners' objectives; Allocate resources effectively to support strategic initiatives and maximize ROI for both the company and our partners; Regularly assess partner performance to optimize their success on our platform through data analysis. 3. Leadership and Team Management: Lead the key account management team by setting clear objectives, providing guidance, and offering professional development opportunities; Define and track key performance indicators (KPIs) for the key account managers to measure success and drive team performances; Foster a culture of excellence and accountability within the team, ensuring all members are equipped to meet and exceed their goals. 4. Cross-functional Collaboration: Collaborate closely with operations, product managers, marketing, customer service, and finance teams to deliver a cohesive and superior service to brand partners. 作为大客户管理部门负责人，领导和指导大客户管理团队，建立和维护与我们重点餐饮品牌合作伙伴的关系，并通过优质的商家服务为双方带来持续增长。该职位直接汇报给 KA 团队负责人。 职位描述： 1、商务合作和谈判：领导团队与重点餐饮品牌建立共赢的战略合作关系；能够有效地与餐饮品牌的高级管理层互动，了解他们的需求，并使我们的服务与他们的战略目标一致。 2、大客户运营策略规划与执行：制定与公司业务目标和品牌合作伙伴目标一致的大客户发展策略；能够有效分配资源以支持策略达成，并为公司及合作伙伴创造最大化的收益；通过数据分析定期评估业绩表现，不断优化品牌运营策略并驱动他们在平台上获得增长和收入。 3、大客户团队管理：为大客户经理设定明确的目标和发展机会；定义并跟踪大客户经理的关键绩效指标，有效衡量团队的绩效表现并推动达成更好的结果；培养追求卓越的团队，提供有效指导，确保所有成员都有能力达成目标并超出预期。 4、跨部门协作：与运营、产品、营销、客服和财务团队紧密合作，共同为品牌合作伙伴提供优质的服务。

1、深入研究餐饮业发展趋势，通过数据分析，挖掘连锁品牌在外卖平台经营的机会点，帮助大客户经理影响当地连锁客户； 2、针对不同类型的客户或不同场景，承接公司策略且输出适用于连锁品牌的增长策略及对应解决方案，并整合、输出、复制经验； 3、探索并引领联合商业计划等战略合作模式框架，与客户经理共同建设头部客户的深度合作模式并运营； 4、带领团队，建设连锁客户运营中的常见流程，切实解决大客户面临的实际问题。 Job Responsibilities: 1. Conduct in-depth research on the development trends of the catering industry, identify business opportunities for chain brands on the takeaway platform through data analysis, and assist the senior account manager in influencing local chain customers. 2. Develop growth strategies and corresponding solutions for different categories of customers or scenarios, implement corporate strategies suitable for chain brands, and integrate, output, and replicate experiences. 3. Explore and lead the framework of joint business plans and other strategic cooperation models, work with the account manager to build deep cooperation models with key customers, and operate them. 4. Lead the team to establish common operational processes for chain customers and solve practical issues of major customers.

Job Mission and Role Purpose This position is responsible for managing the Applications Engineering team and Customer Support HMI team in the China region. Reporting to the Head of Customer Support, China, the role involves developing and executing long-term strategies and tactical goals for regional application engineering. The incumbent will lead the organization to achieve sector strategies, objectives, and technology/product roadmaps. As a core member of the China Customer Support Management team, the role also involves driving business and people initiatives across the CS China organization. Job Description Key Responsibilities Customer & Stakeholder Management Build and maintain networks with key customer/partner stakeholders; establish joint business plans. Understand customer’s requirement and collaborate with account manager to explore business opportunities and support customer product development roadmap. Accountable for cross-functional risk assessment and mitigation strategies. Minimize customer complaints and maximize satisfaction through issue resolution and escalation management. Leading Business: Create, communicate, and execute aligned and inspirational mission, vision, values and strategy for specific organization Develop and manage complex engineering projects aligned with key business objectives. Collaborate with central Design & Engineering, Business Lines, and Customer Support to identify solutions that enhance ASML’s market competitiveness and customer value. Create a capability development roadmap aligned with future business demands. Execute the regional business plan to deliver financial and strategic goals with long-term planning. Balance medium and long-term priorities in a dynamic strategic and tactical business environment. Operational Excellence Safety: Manage/monitor safety of employees (including visitors) in working place (Office, Customer Fab, Travel. etc.) Collaborate with central Applications, Business Lines, D&E, and account teams to drive technical solutions and resolve product issues. Lead Applications Engineering to deliver quality service supporting business growth and sustaining On-Product Performance across the install base. Lead CS HMI team to meet SLA requirements, improve equipment availability, operational efficiency, and field service self-sufficiency. Ensure service readiness for new product launches and drive technical capability through structured training programs. Set annual priorities with KPIs, monitor progress via dashboards and reviews, and allocate resources effectively. People/Talent/Organization Development Develop people strategies to enhance performance and support organizational transformation. Coach and develop Applications Engineering Managers to strengthen leadership and business acumen. Foster ASML’s culture of Challenge, Collaborate, and Care; build a high-performance team through vision, motivation, and support. Optimize organizational design and effectiveness, lead implementation of improvements. Own talent management, develop pipelines, and identify future leaders. Anticipate future skill gaps and drive capability growth. Knowledge, Skills & Experience

About the Role As a Manager, Account Management in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultant Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all operational aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. A day in the life Responsibilities Include: · Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage stakeholders needs and monitor complexity through efficient resource allocation. Drive/monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate.