美团履约服务产品SLA运营

1、Conduct market researchon SLA standards and customer perceptions across different countries/cities. Design Keeta's fulfillment contract SLA by combining competitive analysis and customer experience insights.调研各国/城市的市场SLA及及客户感知（类行研，信息采集），通过信息采集与分析，结合竞争态势和客户体验洞察，设计keeta履约合同产品的SLA 2、Deliver city-level research reports covering merchants, users, and riders to support operational strategies for each city.分城输出城市维度的商家、用户和骑手三端调研信息，为城市维度的运营策略提供数据支持 3、Analyze industry tactics and action intentions; produce market insight reports to guide fulfillment strategy design/optimization in the Middle East.分析行业战略打法及行动意图，输出市场洞察报告，指导中东地区履约策略的设计与优化 4、Develop market research SOP and quality control systems. Define data breadth/depth standards to ensure consistent, reliable conclusions.制定市场调研的标准操作流程（SOP）及质量检核体系，明确信息采集的广度、深度标准，确保调研结论一致、可靠

​1. Conduct thorough analysis of Kuwait market demands, including but not limited to service products, merchant needs, and customer experience. Produce insight reports and design localized SLA standards based on insights. 市场洞察：看清科威特市场需求，不限于服务产品、商家需求、客户体验等，输出市场洞察报告，并基于此设计本土适配的履约合同产品SLA。 2. Monitor core competitors' strategic intent and tactics. Analyze market competition dynamics and identify critical business challenges to guide the design and optimization of Kuwait fulfillment strategies. 行业研究：监控核心玩家战略意图及打法，分析市场竞争态势，识别关键业务问题，指导科威特履约策略的设计与优化。 3. Deliver mult-dimensional data research including merchants, users and riders，to enable rapid adjustment and iteration of localized operational strategies for the country，including pricing strategies, subsidy strategies, etc.运营策略支持：调研商家、用户和骑手三端信息，支持科威特属地化运营策略的快速调整与迭代，包括定价策略、补贴策略等。 4.Enhance the market analysis processes, standards, and systems. Broaden internal and external research channels and analytical dimensions to deliver well-substantiated arguments that support business decision-making.搭建分析体系：完善市场分析流程体系与标准，拓宽内外部调研渠道与分析维度，论证扎实，支撑业务决策。

1、Design multi-objective optimization strategies adapting to business phases (e.g., prioritizing fulfillment experience with cost constraints in early stages) to enhance rider efficiency and maintain SLA competitiveness.根据不同业务发展阶段进行多目标优化设计，如初期以履约体验为核心目标、成本为约束条件，持续提升骑手工作效率与保证SLA具备市场竞争力 2、Lead Middle East fulfillment solutions by developing country-specific strategies based on local SLAs, validating through experiments, and scaling successful models across regions.主导中东地区履约解决方案设计，针对不同国家市场环境及SLA需求制定差异化策略，通过实验设计验证方案有效性，关注标准 化能力建设，推动成功模式跨区域推广 3、Manage timeliness metrics including rider assessment systems and load balancing, designing incentive rules to ensure cost-effective, user-perceivable delivery performance.负责时效类指标管理，包括骑手考核体系搭建与负载均衡优化，重点设计时效考核奖惩规则以确保成本约束下时效类指标具备市场竞争力，且用户有感知 4、Optimize rider app interactions by translating complex strategies into actionable guidance, reducing cognitive load through intuitive interfaces.设计骑手端交互展示策略，将复杂策略指令转化为骑手执行的行为指引，通过App界面优化持续降低骑手理解成本与操作门槛

You will support the design and optimization of fulfillment and logistics products, enabling seamless “store-as-warehouse” operations and reliable multi-tier delivery services—from next-day to instant. Key Responsibilities ● Help build in-store fulfillment tools for task assignment, packing verification, and handoff logging. ● Support product capabilities for multiple delivery modes (Day, Dawn, Instant), including option display, routing logic, and real-time tracking. ● Implement SLA monitoring and automated compensation features to enhance delivery transparency. ● Integrate internal WMS/TMS systems with external logistics partners to ensure accurate data flow across orders, inventory, and carriers. ● Observe frontline operations, gather feedback from fulfillment teams, and refine product usability and efficiency. 职位概述 您将参与 O2O超市履约与物流相关产品的设计与优化，支持“店仓一体”模式下的订单处理、拣货作业及多时效配送服务，保障履约链路稳定高效。 核心职责 ● 参与门店履约系统的功能设计，支持拣货任务下发、打包质检、交接记录等操作数字化； ● 协助构建多时效配送（次日达、黎明达、即时达）的产品能力，包括配送选项展示、调度规则、状态追踪等； ● 支持SLA监控与自动补偿机制的产品实现，提升履约透明度与用户信任； ● 对接内部WMS/TMS系统及外部物流平台，确保订单、库存、运力数据准确流转； ● 深入一线作业场景，收集运营反馈，持续优化产品易用性与执行效率。