美团SLA解决方案运营

任职要求

1、Build trusted cross-functional collaboration with Product/R&D teams, establishing mechanisms to align all stakeholders on objectives and rationale.与产品、研发建立互信的协作关系，建立协作机制保证协同方对业务各阶段关键目标及目标的why、what充分了解
2、Utilize SLA/metric design expertise to develop service standards based on customer perception and competitive analysis.有SLA设计、指标设计的经验，熟悉履约服务标准制定逻辑，能基于客户感知和竞争分析设计有效的解决方案
3、Break down complex issues into high-credibility conclusions; result-driven; collaborate with frontline teams to turn insights into fulfillment optimizations.具备拆解复杂问题的经验，输出高可信度的结论，结果导向，需要联动前线推动调研成果转化为履约优化动作
4、Fluent English for work; strong cross-cultural adaptability and sensitivity; thrive in multicultural environments.可将英文作为工作语言，具备良好的跨文化适应能力和敏感度，能够在多元文化环境中高效工作

工作职责

1、Design multi-objective optimization strategies adapting to business phases (e.g., prioritizing fulfillment experience with cost constraints in early stages) to enhance rider efficiency and maintain SLA competitiveness.根据不同业务发展阶段进行多目标优化设计，如初期以履约体验为核心目标、成本为约束条件，持续提升骑手工作效率与保证SLA具备市场竞争力
2、Lead Middle East fulfillment solutions by developing country-specific strategies based on local SLAs, validating through experiments, and scaling successful models across regions.主导中东地区履约解决方案设计，针对不同国家市场环境及SLA需求制定差异化策略，通过实验设计验证方案有效性，关注标准 化能力建设，推动成功模式跨区域推广
3、Manage timeliness metrics including rider assessment systems and load balancing, designing incentive rules to ensure cost-effective, user-perceivable delivery performance.负责时效类指标管理，包括骑手考核体系搭建与负载均衡优化，重点设计时效考核奖惩规则以确保成本约束下时效类指标具备市场竞争力，且用户有感知
4、Optimize rider app interactions by translating complex strategies into actionable guidance, reducing cognitive load through intuitive interfaces.设计骑手端交互展示策略，将复杂策略指令转化为骑手执行的行为指引，通过App界面优化持续降低骑手理解成本与操作门槛