美团骑手体验负责人 Sr Manager of Rider Experience

任职要求

1.在客户服务、体验治理等领域有至少3年策略运营经验，带领过复杂业务的策略运营或策略产品团队，并有成功案例；
2.具备良好的团队管理能力和沟通协调能力，能够有效领导和激励团队成员，并推动团队之间合作；
3.结果导向，具备较强的自驱力、学习能力，韧性强，能够从不同领域汲取经验并迅速应用，能够适应市场不确定性，勇于创新和突破。
4.能够熟练使用英语优先

1.At least 3 years of experience in strategy operations in fields such as customer service and experience enhance, with experiences of leading strategy operations or strategy product teams for complex business initiatives;
2.Strong team management and communication skills, capable of effectively leading and motivating team members while fostering cross-team collaboration;
3.Results-driven, highly self-motivated, and quick-learning, with strong resilience. Able to draw insights from diverse domains and apply them rapidly, adapt to market uncertainties, and embrace innovation and breakthroughs.
4.both fluent in English and Portuguese

工作职责

1.调研当地市场骑手服务能力，设计符合当地市场需求的骑手服务体系
2.搭建骑手服务流程、权益，和产品团队配合搭建相对应的产品
3.搭建不同渠道收集骑手反馈，了解骑手痛点，并协同不同团队进行策略和流程的优化

1.conducting researches in local rider commuties around riders' experince.
2.design and build localized rider service system and strategies to enhance rider experience
3.collabrate with product team on build product features to optimize piplines of delivery
4.develop feedback channels and collect rider feedback to optimize strategies and products.