美团Team Leader - Customer Experience

工作描述

任职要求
High school diploma required; bachelor’s degree in Business, Communications, or related field is a plus.
At least 4 years of customer service experience.
Previous experience as a senior agent, coach, or in a leadership role (preferred).
Experience in food delivery, e-commerce, or contact center operations is an advantage.

工作职责
We are seeking a Customer Service Team Leader to guide and support a team of Customer Service Agents in delivering exceptional service to our customers, restaurant partners, and delivery couriers. As a Team Leader, you wil…