美团Supply Operation Manager
任职要求
✅ 任职资格 / Requirements
本科及以上学历，数据、运营、物流或供应链管理等相关专业优先
至少1年排班、调度、供需管理等相关经验，有骑手平台或物流经验者优先
熟练使用 表格、SQL 等工具，具备较强的数据分析与问题解决能力
良好的沟通协作能力，具备多任务处理与跨部门协同推进能力
责任心强，对细节敏感，能在压力环境下快速做出判断与调整
Bachelor’s degree or above, preferably in Operations, Logistics, Data, or Supply Chain-related fields
1+ years of experience in scheduling, dispatch, or…工作职责
1. Demand Forecasting & Analysis Build regional and time-slot-based supply-demand forecasting models based on historical data and market trends Identify peak periods and potential supply gaps to proactively prepare supply plans 2. Rider Supply & Shift Management Develop effective rider scheduling plans to ensure supply-demand alignment Manage daily shift inventory to guarantee adequate coverage across zones and time slots 3. Real-Time Monitoring & Operational Adjustment Establish a real-time supply-demand monitoring mechanism to identify areas with insufficient or redundant supply and quickly respond to market changes, and dynamically adjust regional configuration and scheduling plans Adjust the fulfillment radius, expand the service boundary, or temporarily compress the operation area to ensure fulfillment in the core area 4. Strategy & Process Optimization Contribute to the design of onboarding policies, cross-zone dispatch logic, and shift release mechanisms Continuously optimize rider shift efficiency, activation rate, and fulfillment KPIs Design and run structured A/B tests and impact analysis for shift and supply policy refinements 5. Cross-Functional Collaboration Work closely with Marketing, Fulfillment, and Data teams to execute operational strategies Coordinate between 3PL partners and in-house fleets to adapt to real-time demand shocks
Account Onboarding a. Manage the API integration process with the brand accounts b. Monitor the operation metrics for API accounts and work out the solution with the internal API team and external service providers Merchant Empowerment a. Merchant Portal Operations: 1. Responsible for the rollout and promotion of core merchant portal features (eg, data dashboards, menu management, self-promotion tools, notification tools). 2. Develop phased operational strategies to drive merchant awareness and adoption of portal capabilities. 3.Monitor merchant usage metrics (eg, feature penetration rate, active merchant count, operational retention rate), analyze pain points and optimization opportunities in feature usage, collaborate with the product team to provide requirement recommendations, and drive product iteration. b. Merchant Service & Experience Optimization: 1.Continuously identify the operational and experiential pain points of merchants. 2.Use feedback collection and benchmark research to improve system functionality and merchant experience (eg, brand service report, online/offline message), ultimately enhancing merchant operational efficiency and retention. Sales Efficiency Improvement a.Gain a deep understanding of the Account Management team's end-to-end sales workflow and identify pain points along the way. b.Liase with the Product & Engineering team to build Product functions oriented towards sales target management or process management during daily operations (eg, brand visit, task tools). 账户接入 a. 管理品牌账户的API对接流程 b. 监控API账户的运营指标，协同内部API团队及外部服务商制定解决方案 商户赋能 a. 商户门户运营： 1. 负责核心商户门户功能（如数据看板、菜单管理、自主营销工具、消息通知工具等）的上线与推广 2. 制定分阶段运营策略，提升商户对门户功能的认知与使用 3. 监控商户使用指标（如功能渗透率、活跃商户数、运营留存率），分析功能使用中的痛点与优化机会，协同产品团队提出需求建议，推动产品迭代 b. 商户服务与体验优化： 1. 持续识别商户在运营和体验中的痛点 2. 通过收集反馈与对标研究，优化系统功能与商户体验（如品牌服务报告、线上线下消息等），最终提升商户运营效率与留存 销售效率提升 a. 深入理解客户管理团队端到端的销售流程，识别各环节痛点 b. 协同产品与工程团队，在日常运营中构建面向销售目标管理与流程管理的产品功能（如品牌拜访、任务工具等）
1-Solution Design: Develop tailored supply chain and logistics solutions for regional markets, aligning logistics capabilities with front-end business logic and commercial needs. 2-Partner Management: Build and optimize the partner ecosystem—from onboarding to performance tiering—using data-driven tools to enhance service quality and customer experience. 3-Planning & Fulfillment: Orchestrate supply chain and logistics planning to ensure seamless fulfillment and high customer satisfaction. 4-Operations & Strategy: Manage warehouse operations, merchant projects, and process optimization; lead logistics network design and infrastructure planning. Special Note: This position is part of the company’s Southeast Asia Talent Development Initiative. We are looking for candidates who are willing to complete an internship in China and prepared for long-term roles in Thailand, Philippines, Indonesia, Malaysia, or Vietnam upon successful conversion to full-time employment. Candidates with a strong passion for the Southeast Asian region and proficiency in Malay, Indonesian, Thai, Filipino, or Vietnamese are especially encouraged to apply.
1. Collaborate with regional team on capacity schdueling management and attendance performance, leverage partner feedback loops to enhance goal-setting precision and operational feasibility.2. Lead end-to-end execution of capacity scheduling targets, monitor and analyze partners performance,and help drive corrective actions for underperforming partners and areas.3. Design and optimize synchronization and interaction processes with local team to enhance operational efficiency.
Sortation Manager Job Summary: • The Sortation Manager will be responsible to manage the overall day-to-day Sortation operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Sortation Department. Ensure safe and efficient operations. • Ensure an End-to-End Sortation Processes are enforced, comply and report any deviations to Senior Sortation Manager. Reports directly to Senior Sortation Manager. Responsibilities: • Ensure continuous improvement in the operations through enforcing regional SOP & SOW & adopting best practices • Safeguards Sortation Centre and contents by establishing and monitoring all security procedures and protocols • Completes warehouse operational requirements by scheduling and assigning employees; following up on work results and ensure KPIs are achieved collective team efforts • Coaching and developing staff to achieve higher levels of service, economies of scale and operational effectiveness • Collaborate with Route, Fleet, HUB and Support team to ensure best in class services