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美团Integration Operational Analyst

社招全职1年以上Keeta地点:圣保罗状态:招聘

任职要求


Job Requirements
1. Bachelor’s degree or above, major in Computer Science, Information Management, E-commerce, or related fields is preferred.
2. Basic knowledge of printers or related hardware products, and willingness to deeply understand industry solutions.
3. Native Portuguese speaker, with basic English working proficiency (able to read, write, and communicate in English).
4. Proficient in basic software, with clear and organized documentation skills.
5. Strong planning and execution skills, as well as problem-solving abilities; able to independently analyze and promote solutions.
6. Teamwork spirit and strong initiative; able to participate in and organize small projects.
7. G…
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工作职责


Job Responsibilities
1. Responsible for handling printer-related software and hardware issues both online and offline to ensure stable device operation.
2. Assist in printer product integration and implementation, participate in function testing, record and feedback product issues, and promote product optimization.
3. Collaborate with sales, technical, and product teams across departments to ensure smooth communication and project progress.
4. Maintain product user manuals and internal knowledge bases, assist in preparing training materials, and participate in training activities.
5. Learn and understand the overall order-taking solutions in the restaurant industry, including printers, API interfaces, and mobile app order-taking methods, to enhance professional competence.
6. Participate in the analysis and special tackling of complex problems, promoting the implementation of technical solutions.
7. Focus on the actual needs of each restaurant client, helping them genuinely solve order-taking and printing-related issues to improve client experience and satisfaction.
1. 负责打印机相关的软件及硬件问题的线上答疑与线下处理,保障设备稳定运行;
2. 协助打印机产品的对接与实施,参与功能测试,记录并反馈产品问题,推动产品优化;
3. 与销售、技术、产品等跨部门团队协作,完成日常沟通与进度同步,确保项目顺利推进;
4. 维护产品使用手册及内部知识库,协助制作培训材料,并参与培训工作;
5. 学习并了解餐饮行业接单整体解决方案,包括打印机、API接口、手机App等多种接单方式,提升专业能力;
6. 参与复杂问题的分析与专项攻关,推动技术解决方案的落地;
7. 关注每一个餐饮客户的实际需求,帮助客户真正解决接单和打印相关的问题,提升客户体验与满意度。
包括英文材料
学历+
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