美团API Onboarding Operation Analyst (Entry-Level/ Graduate)
任职要求
Job Requirements 1.Bachelor’s degree (Computer Science, Information Systems, E-commerce, or related fields preferred). 2.Basic understanding of API technologies and interest in B2B product operations. 3.Native in Portuguese, with working proficiency in English (able to read/write documentation and handle basic communication). 4.Strong documentation skills and attention…
工作职责
Job Responsibilities 1.Assist in onboarding external API service providers, ensuring smooth and compliant integration processes under guidance. 2.Support API product testing and documentation, helping identify improvement opportunities and contributing to basic feature iterations. 3.Collaborate with cross-functional teams (e.g., sales, tech) to facilitate communication and track project progress. 4.Help create and maintain product training materials, user guides, and internal knowledge base updates. 5.Learn industry-standard API products and operational best practices to grow expertise over time. 1.协助完成外部API服务商的接入支持，在指导下完成基础对接流程及文档整理； 2.参与API产品功能测试，记录问题并协助推进基础优化需求； 3.配合销售、技术团队完成日常跨部门协作与进度同步； 4.维护产品使用手册及内部知识库，协助制作培训材料； 5.学习行业通用API技术及运营方法，逐步提升专业能力。
1. Responsible for the daily operation of product tool systems, including financial reconciliation, API merchant onboarding, material management, and handling exceptions. 2. Responsible for collecting, analyzing, and reporting product operation data to provide data support for product optimization. 3. Participate in the formulation and execution of product operation strategies to drive the achievement of product operation goals. 4. Collaborate closely with the technical team to assist in resolving technical issues in product operations. 5. Participate in optimizing product user experience to enhance user satisfaction.
Account Onboarding a. Manage the API integration process with the brand accounts b. Monitor the operation metrics for API accounts and work out the solution with the internal API team and external service providers Merchant Empowerment a. Merchant Portal Operations: 1. Responsible for the rollout and promotion of core merchant portal features (eg, data dashboards, menu management, self-promotion tools, notification tools). 2. Develop phased operational strategies to drive merchant awareness and adoption of portal capabilities. 3.Monitor merchant usage metrics (eg, feature penetration rate, active merchant count, operational retention rate), analyze pain points and optimization opportunities in feature usage, collaborate with the product team to provide requirement recommendations, and drive product iteration. b. Merchant Service & Experience Optimization: 1.Continuously identify the operational and experiential pain points of merchants. 2.Use feedback collection and benchmark research to improve system functionality and merchant experience (eg, brand service report, online/offline message), ultimately enhancing merchant operational efficiency and retention. Sales Efficiency Improvement a.Gain a deep understanding of the Account Management team's end-to-end sales workflow and identify pain points along the way. b.Liase with the Product & Engineering team to build Product functions oriented towards sales target management or process management during daily operations (eg, brand visit, task tools).
1.Drive API-based integration between local Brazilian chain brands and the platform, enabling seamless connectivity with merchant systems such as POS, ERP, and OMS. 2.Coordinate with product, engineering, and sales teams to design and implement digital solutions tailored to enterprise clients in the chain industry. 3.Manage technical onboarding and post-integration operations, ensuring smooth system performance and continuous optimization after go-live. 4.Oversee vendor and third-party service provider relationships, ensuring high-quality delivery and effective support throughout the API integration process. 5.Provide technical support for key accounts, working closely with strategic clients to ensure API stability, troubleshoot issues, and implement improvements.
Key Responsibilities Onboarding and training: Guide new clients through setup, ensuring smooth adoption and confidence in using Evelab Insight tools. Relationship management: Build strong, long-term partnerships with clients, acting as their advocate within Evelab Insight. Pain Point Identification: Identify client pain points, design and develop tailored solutions that maximize efficiency and ROI. Solution optimization: Track client usage and outcomes, proactively addressing risks and surfacing insights. Upsell and expansion: Spot opportunities to introduce new features or services aligned with client goals. Cross-functional collaboration: Partner with Sales, Product, and Support teams to deliver seamless client experiences. Feedback loop: Capture client insights to inform product development and service improvements. Required