美团Keeta Capacity Strategy Specialist 履约运力策略专家-考核和供给策略方向

1、为配送体验指标负责，全程监控履约流程中的负面体验问题，构建系统化的体验问题分析与拆解能力，深入洞察关键痛点，推动问题闭环解决。 2、搭建骑手考核与管控体系，包括但不限于骑手分层运营、奖惩机制等，针对不同类型运力制定差异化考核方案，全面保障骑手履约服务质量。 3、推动正向运营机制建设，通过完善骑手培训体系与激励机制，提升骑手履约表现，降低违规率，增强骑手服务积极性与稳定性。 4、优化骑手判责与申诉全链路流程，通过产品能力建设和智能识别模型等手段，提升责任判定的准确性与公平性，确保管控机制公开、透明、合理。 5、跨部门协同合作：保持与产品、运营、客服等协同团队的良好沟通，从全局视角出发，不断提升整体履约服务水平。 1.Responsible for delivery experience metrics: Monitor and identify negative experience issues during the fulfillment process, such as order delays and cancellations. Build analytical and diagnostic capabilities for experience-related issues to identify key pain points and drive resolutions. 2.Establish rider assessment and management systems: This includes, but is not limited to, tiered rider operations and disciplinary measures. Develop differentiated evaluation schemes tailored to various types of delivery capacity to ensure service quality in rider fulfillment. 3.Enhance rider performance through positive operational strategies: Build training and incentive systems to improve rider performance and reduce violations. 4.Optimize the full responsibility-assessment chain for riders: Oversee the entire process of rider accountability, control, and appeals. Improve fairness and accuracy of responsibility judgments through product capability development and model-based identification systems. 5.Collaborate with cross-functional teams: Maintain strong coordination with other departments and take a holistic view to enhance overall fulfillment service quality.

1)Deploy & govern partners' capacity targets via digital tools, optimizing partner capacity performance to meet platform supply target. 2）Conduct capacity analysis and provide actionable insights for capacity deployment strategy design.

1)Design spatial capacity strategies for 3PL partners across delivery zones, using demand forecasting and SLA optimization. 2)Build preemptive buffering systems for volatility scenarios, enabling rapid response to supply-demand shocks.

Responsible for the city's supply capacity scale and delivery efficiency. Improve delivery quality and control delivery costs through supply and demand analysis and capacity tracking. 1. Monitoring and Analysis: Effectively monitor the city's supply and demand situation, predict supply and demand status, understand the distribution of supply and demand in the city, identify unresolved issues and opportunities for efficiency improvement. 2. Strategy Development: Fully motivate riders, optimize capacity structure, and solve capacity problems through rider education, incentive traction activities, and horizontal collaboration. 3. Summarize Knowledge Base: Summarize effective solutions for urban capacity operations and promote them widely. 4. Tool Design: Designing processes and product tools to address problems within similar categories, enabling automation of supply–demand adjustments across different scenarios.