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美团Training and Quality Inspection

社招全职3年以上Keeta地点:圣保罗状态:招聘

任职要求


1. At least 3 years’ experience in quality control or training.
Hands-on experience in quality assessment, strategy development, process optimization, and continuous improvement, with an excellent grasp of quality assurance theories and common QA methodologies.
2. Logical thinker with strong data analysis and process monitoring skills; able to design and i…
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工作职责


1.Training System Development: Design and improve the team’s training framework and manuals based on business needs and team growth. Organize onboarding and ongoing training programs to continuously strengthen team expertise and service standards.
2.Quality Control Strategy & Implementation: Lead the establishment of quality standards and comprehensive quality assurance systems for the team (including sample checks, full checks, and process reviews). Conduct regular quality audits and assessments, drive issue rectification, and set up preventive and improvement measures targeting common errors.
3.Process Monitoring & Closed-Loop Management: Monitor key business processes such as merchant data upload, verification, and onboarding in real time. Use systematic indicators, sampling inspections, and automated tools to ensure rigorous quality monitoring. Analyze anomalies and issues with a data-driven approach, execute corrective actions, and follow up to guarantee the accuracy and integrity of team outputs.
4.Data Analysis & Continuous Optimization: Evaluate operational data as well as training and quality control feedback on a regular basis. Propose and implement improvements to enhance team efficiency and service quality.
5.Cross-Functional Collaboration: Work closely with Operations, Compliance, Product, and Sales teams to optimize processes and information flow, facilitating smooth merchant onboarding and ongoing success.
包括英文材料
质量保证+
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