美团Operation Manager
任职要求
What We Need From You Responsabilities: Capacity activation, operations management, KPI and continuous improvment management Soft Skills: Discipline, l…
工作职责
What You'll Do Be responsible for all operations of a new business model that´s is being developed in Keeta. That includes capacity, service levels and costs, from the strategy to day-to-day execution.
负责业务经营分析及策略运营，围绕业务目标制定并持续优化运营策略，推动核心业务指标持续提升。 基于数据分析识别业务机会和问题，输出经营洞察，设计并推动策略落地，持续跟踪效果并完成复盘。 负责重点运营项目的规划、推进及落地，协调产品、算法、研发、城市运营等跨部门团队，保障项目高效执行。 建立和完善业务监控体系，持续优化指标体系、实验评估及运营机制，为业务决策提供数据支持。 持续关注行业动态及竞争环境，结合市场变化制定运营方案，支持业务增长及运营效率提升。
1.Support the strategy and implementation of a comprehensive safety framework for Keeta Safety operations, covering risk prevention, incident response, and post-event review 2.Localize and deploy core safety technologies, including real-time risk alerts, rider biometric authentication, and route risk evaluation 3.Work closely with product and operations teams to embed safety standards into platform processes, tools, and training 4.Leverage hands-on experience with AI tools (e.g., LLM-assisted triage, automated classification) to drive adoption and improve decision consistency while reducing manual processing time across safety workflows.
- 对商户的数量，活跃与单产负责 - 签约规划：分析商户表现，识别并规划商户在不同维度下的增长方向，引导BD团队高效获取价值商户。 - 运营政策：通过运营政策调整，引导商户实现高质量的信息呈现，解决商户问题，促进商户活跃与单产提升，确保商户在平台健康运营。 - 商户营销：制定商家营销策略，撬动商家补贴资源投入，联动BD团队推动落地。 - 蜂窝竞争：建立作战地图，制定优质商户独家策略，商户活动对标，提升蜂窝市占。 - 目标与预算：规划预算分配，通过建议目标，建立与配合部门的联动，评估与复盘策略效率。 - 协同配合：与D侧协同供需平衡，优化配送体验。
1. Demand Forecasting & Analysis Build regional and time-slot-based supply-demand forecasting models based on historical data and market trends Identify peak periods and potential supply gaps to proactively prepare supply plans 2. Rider Supply & Shift Management Develop effective rider scheduling plans to ensure supply-demand alignment Manage daily shift inventory to guarantee adequate coverage across zones and time slots 3. Real-Time Monitoring & Operational Adjustment Establish a real-time supply-demand monitoring mechanism to identify areas with insufficient or redundant supply and quickly respond to market changes, and dynamically adjust regional configuration and scheduling plans Adjust the fulfillment radius, expand the service boundary, or temporarily compress the operation area to ensure fulfillment in the core area 4. Strategy & Process Optimization Contribute to the design of onboarding policies, cross-zone dispatch logic, and shift release mechanisms Continuously optimize rider shift efficiency, activation rate, and fulfillment KPIs Design and run structured A/B tests and impact analysis for shift and supply policy refinements 5. Cross-Functional Collaboration Work closely with Marketing, Fulfillment, and Data teams to execute operational strategies Coordinate between 3PL partners and in-house fleets to adapt to real-time demand shocks