美团Keeta-中东即时配送商分负责人（目标管理方向）

1.针对中东外卖配送市场开展行业调研，通过桌面研究和田野调查的方式深入了解行业规则和市场态势，清晰识别当前市场规模、玩家份额、发展方向，为业务管理者提供行业预判。 2. 开展合作商访谈和调研，了解运力合作商市场动向、竞争格局、合作商运营方式、经济模型；在掌握合作商生态的基础上，给予业务团队与合作商合作的最优方式建议。 3. 监控关于运力合作商相关的监督管理动向，识别政府监督管理风险或者机会。 4. 制定与合作商合作的短中长期规划，制定合作商管理策略，并主持部分专项落地，包括但不限于考核方案迭代、分层标准迭代、发展策略制定、合作商赋能专项等。 5. 建设经营监控体系，包括但不限于梳理核心经营指标、执行核心指标监控和异动分析，及时预警业务风险，确保业务按预期达成年度规划目标。

1/制定并持续完善骑手线下督导SOP，涵盖抽检流程、检查清单、评估标准和奖惩机制。 2/依据客户投诉率、客户满意度、骑手服务准时率、装备合规率及安全事故等核心指标，设计区域抽检计划并组织实施。 3/现场核查骑手对履约SOP、服务话术、行为规范、着装礼仪及安全操作的执行情况，进行评分、指导与现场纠偏。 4/确保政府及平台合规要求（证件审核、安全防护、装备佩戴）得到有效落地，配合执法与稽查，维护运营合规底线。 5/汇总分析督导数据、客户与骑手反馈，产出月度/季度督导报告，推动跨部门优化改进和专项提升项目落地。 6/与服务体验团队、3PL管理团队及培训团队密切协作，协同推进流程优化、培训覆盖与服务体验升级。 1/Develop and continuously refine the on-site rider supervision SOP, covering sampling inspection processes, checklists, evaluation criteria, and reward-and-penalty mechanisms. 2/Design and implement regional sampling plans based on core metrics—customer complaint rate, customer satisfaction, rider on-time service rate, equipment compliance rate, and safety incident rate. 3/Conduct on-site audits to verify riders’ adherence to fulfillment SOPs, service scripts, behavioral standards, dress-code etiquette, and safety procedures; score performance, provide guidance, and correct deviations in real time. 4/Ensure compliance with government and platform requirements (document verification, safety gear usage, equipment checks); support law enforcement and audits to uphold operational compliance. 5/Compile and analyze supervision data alongside customer and rider feedback; produce monthly and quarterly supervision reports to drive cross-departmental improvements and targeted enhancement projects. 6/Work closely with the service-experience, 3PL management, and training teams to align on process optimizations, expand training coverage, and elevate overall service standards.

工作职责 1. 协助履约与物流团队进行日常运营管理，包括订单履约监控、运力调度和配送时效跟进； 2. 参与数据分析，输出物流与履约相关指标的日报、周报及专项分析报告，为业务优化提供支持； 3. 协助对接配送站点、骑手端、商家端，推动履约环节问题的快速解决； 4. 支持履约与物流管理相关项目的执行与落地，参与流程优化和效率提升方案的制定； 5. 完成团队交办的其他运营及管理类工作。

1.订单结构分析与洞察 | Order Structure Analysis & Insights 深入分析订单结构特征（时空分布、品类、波峰波谷等），识别履约效率瓶颈与业务增长机会，输出可指导策略制定的业务洞察。 English: Conduct in-depth analysis of order structure characteristics including spatiotemporal distribution, category mix, and peak/off-peak patterns; identify fulfillment efficiency bottlenecks and growth opportunities; deliver business insights to guide strategy development. 2.区域与运营模式综合设计 | Regional & Operational Model Design 结合城市特征与业务阶段，系统性设计区域划分方案与运营模式（自营/外包/混合），推动模式落地与持续迭代优化。 English: Design regional segmentation schemes and operational models (in-house / outsourced / hybrid) tailored to city characteristics and business stage; drive model implementation and continuous iteration. 3.供需匹配策略与应用 | Supply-Demand Matching Strategy & Execution 制定并落地覆盖配送范围划定、骑手排班、实时调度、爆单控制、补贴活动设计与执行等场景的供需匹配策略，提升运力利用率与配送体验。 English: Develop and implement supply-demand matching strategies across delivery zone definition, courier scheduling, real-time dispatch, order surge control, and subsidy campaign design and execution; improve courier utilization and overall delivery experience. 4.服务解决方案设计与交付 | Service Solution Design & Delivery 针对不同场景（大订单、远距离、特殊时段等）设计差异化服务解决方案，协调产品、算法、运营等跨职能团队推动方案落地交付。 English: Design differentiated service solutions for specific scenarios such as large orders, long-distance delivery, and off-peak periods; coordinate cross-functional teams including product, algorithm, and operations to drive solution delivery. 5.履约策略产品运营 | Fulfillment Strategy Product Operations 主导履约策略相关产品的日常运营与效果追踪，推动策略参数调优与产品功能迭代，确保策略工具持续贴合业务需求。 English: Lead day-to-day operations and performance tracking of fulfillment strategy products; drive parameter tuning and product feature iteration to ensure strategy tools remain aligned with evolving business needs.