美团Trilingual Business Communication Specialist

Overview: AMAZON The Amazon brand has become synonymous with a superior level of convenience, selection, low prices, and customer service. The Amazon brand has been ranked by Business Week magazine (Top 100 Global Brands Scoreboard 2008) as the 58th most valuable brand worldwide. It is up to all of us to properly use the Amazon brand and ensure that other parties also use it properly. Proper brand use helps us to maintain the value and goodwill that we've worked so hard to build and continue to build with every customer experience. Amazon Mission is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. Amazon Merchant service, as one of 3 pillar business in Amazon, provides enterprises the opportunity to sell their goods on the Amazon platforms globally, millions of sellers use this Marketplace and thereby contribute to the success of Amazon. Seller Support is the organization within Amazon Merchant business unit that provides world-class support to over 2 million Amazon Sellers in 10 different countries. Sellers are our customers and we help eliminate problems associated with selling their products on Amazon. Seller Support (SeSu) acts as the primary interface between Amazon and its business partners. SeSu will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platforms, address chronic system issues, provide process improvements, and develop internal procedures and features to improve external and internal customer experience consistently. Responsibilities: · Provide pro-active and reactive support by managing a catalog of sellers in constant growth. Support is provided by connecting to sellers through Paragon. · Work with other departments such as PQ team, TRMS team, or Account Management team to resolve Seller’s issues and questions, to provide prompt and efficient service to Paid Sellers. · Work with Sellers to drive improvement defects that may impact their account health or good standing of the account. · Develop relationships network with each seller account and manage outreach campaigns, such as Account Issue, Inactive Listings, Marketplace Abuse etc. · Drive root cause analysis by recognizing Sellers contacts patterns, performance trends and through direct contact with Sellers leadership and their operations teams. · Serve as the escalation point for Sellers, managing their highly sensitive situations with integrity and discretion. · Create an open environment where Sellers can freely communicate their needs or concerns. · Capture success stories and surface innovative ideas to drive improvement for all Sellers. A key contributor in building a positive team environment, proactively aid team members and consistently at the top quartile for quality, productivity.

Overview: AMAZON The Amazon brand has become synonymous with a superior level of convenience, selection, low prices, and customer service. The Amazon brand has been ranked by Business Week magazine (Top 100 Global Brands Scoreboard 2008) as the 58th most valuable brand worldwide. It is up to all of us to properly use the Amazon brand and ensure that other parties also use it properly. Proper brand use helps us to maintain the value and goodwill that we've worked so hard to build and continue to build with every customer experience. Amazon Mission is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. Amazon Merchant service, as one of 3 pillar business in Amazon, provides enterprises the opportunity to sell their goods on the Amazon platforms globally, millions of sellers use this Marketplace and thereby contribute to the success of Amazon. Seller Support is the organization within Amazon Merchant business unit that provides world-class support to over 2 million Amazon Sellers in 10 different countries. Sellers are our customers and we help eliminate problems associated with selling their products on Amazon. Seller Support (SeSu) acts as the primary interface between Amazon and its business partners. SeSu will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platforms, address chronic system issues, provide process improvements, and develop internal procedures and features to improve external and internal customer experience consistently. Responsibilities: · Provide pro-active and reactive support by managing a catalog of sellers in constant growth. Support is provided by connecting to sellers through Paragon. · Work with other departments such as PQ team, TRMS team, or Account Management team to resolve Seller’s issues and questions, to provide prompt and efficient service to Paid Sellers. · Work with Sellers to drive improvement defects that may impact their account health or good standing of the account. · Develop relationships network with each seller account and manage outreach campaigns, such as Account Issue, Inactive Listings, Marketplace Abuse etc. · Drive root cause analysis by recognizing Sellers contacts patterns, performance trends and through direct contact with Sellers leadership and their operations teams. · Serve as the escalation point for Sellers, managing their highly sensitive situations with integrity and discretion. · Create an open environment where Sellers can freely communicate their needs or concerns. · Capture success stories and surface innovative ideas to drive improvement for all Sellers. A key contributor in building a positive team environment, proactively aid team members and consistently at the top quartile for quality, productivity.

Responsibilities 1.支持合作商准入流程 Assist in the onboarding process for partners and vendors: 协助完成商户或运力供应商的准入资料审核（资质、合规、线索信息等） Support qualification checks and compliance document reviews of merchants or fleet vendors 跟进并更新合作商审核进度及状态 Track and update the approval progress of each partner 2. 参与合同审核工作 Assist in contract documentation: 协助整理与核对合同信息，支持法务或运营完成条款审阅 Help organize and verify contract content; support legal or ops teams with clause reviews 协助归档和追踪合同签署情况 Archive and monitor the contract signing process 3. 参与数据分析与管理 Participate in data analysis: 协助构建转化漏斗，追踪商户/运力商从线索到转化的各阶段表现 Help build and track conversion funnel data across different partner onboarding stages 对合作商流程中的数据（转化率、审核周期等）进行结构化分析 Conduct structured analysis on partner approval metrics (e.g. conversion rate, review cycle) 4. 多语言支持 Multilingual support: 支持团队与阿语用户或供应商沟通，提供基础翻译或信息理解支持 Facilitate communication with Arabic-speaking partners through translation and interpretation assistance