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美团Merchant and Supply Operations Partner

社招全职3年以上Keeta地点:迪拜状态:招聘

任职要求


a) 3+ years of experience in merchant platform operations, SaaS merchant systems, or product operations, with a solid understanding of merchant needs and business pain points in the food delivery or related industries.
b)Strong cross-functional collaboration skills, with the ability to work ef…
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工作职责


Account Onboarding
a. Manage the API integration process with the brand accounts
b. Monitor the operation metrics for API accounts and work out the solution with the internal API team and external service providers

Merchant Empowerment
a. Merchant Portal Operations: 
1. Responsible for the rollout and promotion of core merchant portal features (eg, data dashboards, menu management,  self-promotion tools, notification tools). 
2. Develop phased operational strategies to drive merchant awareness and adoption of portal capabilities. 
3.Monitor merchant usage metrics (eg, feature penetration rate, active merchant count, operational retention rate), analyze pain points and optimization opportunities in feature usage, collaborate with the product team to provide requirement recommendations, and drive product iteration.

b. Merchant Service & Experience Optimization: 
1.Continuously identify the operational and experiential pain points of merchants. 
2.Use feedback collection and benchmark research to improve system functionality and merchant experience (eg, brand service report, online/offline message), ultimately enhancing merchant operational efficiency and retention.

Sales Efficiency Improvement
a.Gain a deep understanding of the Account Management team's end-to-end sales workflow and identify pain points along the way. 
b.Liase with the Product & Engineering team to build Product functions oriented towards sales target management or process management during daily operations (eg, brand visit, task tools).
包括英文材料
SaaS+
C+
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