小米Japanese Retail Manager-零售专项

● Focus on the Japanese enterprise-level market, particularly key industries such as e-commerce, manufacturing, retail, and IT telecom. Independently conduct customer research and demand exploration to promote the implementation of DingTalk's collaborative office solutions (including hardware like A1 and AI Spreadsheets). Develop industry expansion strategies and achieve annual customer signing and revenue targets. ● Recruit and maintain local channel partners, agents, and system integrators (SIs) in Japan, and establish a hierarchical cooperation system. Collaborate with partners to launch joint marketing activities, increase the penetration rate of DingTalk products in the regional market, and jointly meet sales targets. ● Lead the customer business negotiation process, formulate negotiation strategies based on Japanese business practices, and ensure contract terms align with the interests of both parties and Japanese laws and regulations (with a focus on data privacy and compliance requirements). Manage the entire contract lifecycle, including follow-up on signing, supervision of performance, and renewal conversion. ● Continuously monitor the dynamics of the Japanese collaborative office software market (such as the competitive strategies of rivals like Teams and Slack), and analyze market trends and competitive landscape. Regularly produce market research reports to provide data support for local managers in formulating product promotion strategies. ● Act as a communication bridge between Chinese and Japanese teams, promptly feed back Japanese customer needs to DingTalk's product R&D team, and assist in advancing product localization optimization. Cooperate with the marketing team to implement online and offline promotion activities (such as industry exhibitions and KOL collaborations) to enhance the brand's visibility in the Japanese market. ● Establish profiles for key customers, conduct regular customer follow-ups, and resolve issues encountered during usage. Explore customers' needs for secondary purchases and value-added services to improve customer stickiness and customer lifetime value. ● 日本市場の顧客開拓 ○ 日本の企業向け市場を対象に、電子商取引、製造業、小売業、IT・通信などの主要業界で、顧客調査・ニーズ分析を実施。 ○ DingTalkのコラボレーションソリューション（ハードウェアA1、AIスプレッドシート等）を提案・導入し、業界別戦略の立案および売上目標の達成を目指す。 ● パートナーエコシステムの構築 ○ 日本国内の販売代理店、チャネルパートナー、システムインテグレーター（SI）の新規開拓および関係構築を担当。 ○ 共同マーケティングやセミナーを通じて、DingTalk製品の市場浸透を推進。 ● 商談・契約管理 ○ 日本の商習慣や法規制（データプライバシー・コンプライアンス）を踏まえた上で、顧客との商談・契約交渉を主導。 ○ 契約締結から履行、更新までを一貫して管理。 ● 市場動向リサーチ・分析 ○ TeamsやSlackなどの競合動向を含む日本の協働ツール市場を継続的に分析。 ○ 定期的なレポート作成を通じて、ローカライズ責任者による製品戦略立案をサポート。 ● 日中チーム間の連携サポート ○ 日本市場の顧客要望を本社プロダクトチームへフィードバックし、機能改善やローカライズ推進を支援。 ○ 展示会やオンラインイベント等、マーケティング施策の実行をサポート。 ● 顧客関係構築・アフターサポート ○ 主要顧客の管理および定期的なフォローを行い、課題解決や追加提案を実施。 ○ 継続利用・アップセルを促進し、顧客満足度とLTV向上を目指す。

About the Role Business Growth · Contribute to goal setting for your team to align with organizational goals. · Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. · Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. · Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. Relationship Management · Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. · Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence · Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. · Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Leadership: · Manage a team of Account Managers (8-10 direct reports) · Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization. · Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth. · Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team. A day in the life Responsibilities Include: · Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage stakeholders needs and monitor complexity through efficient resource allocation. Drive/monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate.

About the Role As a Manager, Account Management in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultant Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all operational aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. A day in the life Responsibilities Include: · Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage stakeholders needs and monitor complexity through efficient resource allocation. Drive/monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate.

As AVS Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads and in-country AVS Product Family owners to understand your vendors’ needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service. The candidate will be a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon. A day in the life Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.