小米本地化交付运营经理（西语方向）

工作地点： 巴西、墨西哥（需长期驻外） 1、质量与体验管理： 建立并维护用户反馈渠道（社群、舆情、客服分析等），收集问题并推动解决； 组织海外产品体验活动，提升本地团队的质量和用户体验意识； 负责本地化产品的全场景测试（功能、交互、适配、文案等），确保交付质量。 2、B端技术支持与交付： 对接海外业务合作伙伴（B端用户），提供技术支持、系统联调和解决方案交付； 优化内部工具和系统的可用性与易用性，快速响应并解决技术问题。 3、本地化洞察与分析： 深入分析巴西、墨西哥市场特性（支付、合规、用户习惯等）和产品新趋势； 将本地化需求和市场洞察形成报告/方案，有效传递给国内产品技术团队。

1.面向区域交付项目提供一站式物流服务，管理物流履行能力，确保货物安全、及时、准确到达客户； Accountable for regional delivery projects with one-stop logistics services, manage warehouse performance and storage capacity are needed, to ensure that goods delivery to customers safely, timely and accurately. 2.面向内外部客户，进行日常物流履行业务沟通，对于客户需求给出物流解决方案； Interface with internal and external customers to maintain communication in terms of logistics delivery service, providing warehousing solutions to meet customers' needs. 3.通过对各个物流节点进行分析，细化作业流程，持续优化物流模式，提升运营效率；针对一线物流服务履行中的痛点提供更优的解决方案，降本增效，提高客户满意度； Reduce cost and increase efficiency while improve customer satisfaction by analyzing on each logistics nodes, refine operation process, to continuously optimize logistics model and delivery better solution for the pain points of front-line logistics service. 4.负责本地的供应商资源收集和整合，评估供应商能力，建立供应商资源池； Responsible for the sourcing of logistics vendor, establishing vendor resource pool after research and evaluation on local logistics resources. 5.管理物流供应商的日常运作和绩效，包括绩效管理、服务质量管理等； Responsible for the supervision on daily operation and performance of logistics suppliers, including performance evaluation, service level management, etc. 6.建立仓储及运输标准化体系，推动其顺利运行、培训及实施；通过对仓储配送环节的发货时效及服务质量进行系统性优化，提升运营效率； Assist in the establishment of warehousing standardized measurement system, promote to launch it accordingly with proper training and implementation, improve operational efficiency via systematical optimization on the delivery timeliness and service quality on warehousing and distribution. 7.跟踪服务质量问题改进及排除，利用系统数字化工具丰富物流运作的监控及分析手段，提高对配送过程中风险及漏洞的识别能力，持续更新物流标准作业流程及制度，优化作业流程，提升配送服务体验。 Track on service quality issue to improve and troubleshooting, enrich the supervising and analyzing method on logistics operation by utilizing system digitalization tools, improve the ability to identify the risk and loophole within deliver process, continually update the logistics standard operation process and policy, optimize the operation process, enhance the delivery service experience.

1.面向区域交付项目提供一站式物流服务，管理物流履行能力，确保货物安全、及时、准确到达客户； Accountable for regional delivery projects with one-stop logistics services, manage warehouse performance and storage capacity are needed, to ensure that goods delivery to customers safely, timely and accurately. 2.面向内外部客户，进行日常物流履行业务沟通，对于客户需求给出物流解决方案； Interface with internal and external customers to maintain communication in terms of logistics delivery service, providing warehousing solutions to meet customers' needs. 3.通过对各个物流节点进行分析，细化作业流程，持续优化物流模式，提升运营效率；针对一线物流服务履行中的痛点提供更优的解决方案，降本增效，提高客户满意度； Reduce cost and increase efficiency while improve customer satisfaction by analyzing on each logistics nodes, refine operation process, to continuously optimize logistics model and delivery better solution for the pain points of front-line logistics service. 4.负责本地的供应商资源收集和整合，评估供应商能力，建立供应商资源池； Responsible for the sourcing of logistics vendor, establishing vendor resource pool after research and evaluation on local logistics resources. 5.管理物流供应商的日常运作和绩效，包括绩效管理、服务质量管理等； Responsible for the supervision on daily operation and performance of logistics suppliers, including performance evaluation, service level management, etc. 6.建立仓储及运输标准化体系，推动其顺利运行、培训及实施；通过对仓储配送环节的发货时效及服务质量进行系统性优化，提升运营效率； Assist in the establishment of warehousing standardized measurement system, promote to launch it accordingly with proper training and implementation, improve operational efficiency via systematical optimization on the delivery timeliness and service quality on warehousing and distribution. 7.跟踪服务质量问题改进及排除，利用系统数字化工具丰富物流运作的监控及分析手段，提高对配送过程中风险及漏洞的识别能力，持续更新物流标准作业流程及制度，优化作业流程，提升配送服务体验。 Track on service quality issue to improve and troubleshooting, enrich the supervising and analyzing method on logistics operation by utilizing system digitalization tools, improve the ability to identify the risk and loophole within deliver process, continually update the logistics standard operation process and policy, optimize the operation process, enhance the delivery service experience.

1.负责海外本地化交付运营项目的管理，确保产品从工厂产出到送达客户的全链路高效运作； 2.协助制定本地化交付运营的整体规划与实施方案，提升本地化履约能力； 3.组织并推进海外本地化交付项目，协调上下游业务及职能部门，打通全流程，提高交付效率； 4.推动本地化交付比例增长，识别各国落地经营能力的短板，并牵引相关职能部门进行补强，完善本地交付能力建设； 5.参与建立本地化交付运营的关键指标体系，并推动信息化建设，持续优化交付运营效率。