影石Store Manager
任职要求
1.Education & Language: Bachelor’s degree or above; Fluent in English (speaking, listening, reading, writing); Second language proficiency is a plus.
2.Work Experience: 3+ years of retail management experience, with 1-2 years in consumer electronics/camera/sports gear industry; North American local retail experience is preferred; Familiar with POS systems and inventory management software.
3.Product & Technology: Basic understanding of action camera/panoramic imaging technology; Ability to quickly master core advantages of Insta360 products (AI features, anti-shake technology, image…工作职责
1.Store Operations Management: Oversee daily operations of Insta360's North America direct-operated store, develop and execute sales strategies to achieve revenue and profit targets, ensuring compliance with brand standards and North American retail regulations. 2.Sales & Customer Service: Lead sales of high-end products such as action cameras/panoramic cameras, provide professional product demonstrations and technical consultations, handle customer complaints, and enhance customer satisfaction and repurchase rate. 3.Team Management: Recruit, train, schedule, and conduct performance management for local teams; build a cohesive sales team and improve employees' product knowledge and sales capabilities. 4.Inventory & Financial Management: Monitor inventory levels, optimize replenishment processes to reduce losses; manage store budgets, control costs, and be responsible for P&L and financial statement analysis. 5.Brand Promotion & Marketing: Plan and execute localized promotional activities, collaborate with communities and KOLs to enhance brand influence, and collect market feedback to optimize operational strategies. 6.Compliance & Safety: Ensure store operations comply with local North American laws and regulations (labor, tax, privacy), and implement safety measures to protect personnel and assets.
1.Customer Service: Assisting with inquiries, complaints, and product knowledge. 2.Sales & Inventory: Supporting upselling, cross-selling, stock monitoring, and restocking. 3.Store Operations: Helping with opening/closing, cash handling, and maintaining store organization. 4.Staff Supervision: Assisting with staff training and motivating team performance. 5.Sales Reporting: Tracking sales and generating performance reports. 6.Compliance & Marketing: Ensuring policy adherence and assisting with store promo.
- Store Operations: Collaborate with partner store managers to oversee all aspects of store operations and management. - Sales Management: Develop sales plans and strategies for the store, leading the partner team to achieve company-assigned sales targets. - Operational Coordination: Maintain effective communication and collaboration with platforms and headquarters to ensure the successful implementation of company strategies. - Merchandising & Display Management: Monitor product turnover, coordinate with partners for timely restocking, and ensure that product displays comply with company VM (Visual Merchandising) standards. - Customer Service: Supervise and manage store customer service, handle customer complaints, and ensure a high-quality shopping experience. - Team Management: Work with partners to recruit and train store employees, ensuring adequate staffing, employee motivation, and high-quality service. - Partner Communication: Maintain strong communication and collaboration with partners to ensure the successful execution of company strategies.
• Develop business strategies to increase the foot traffic, boost sales, and optimize profits • Ensure product availability by maintaining inventory levels • Secure merchandise by implementing security systems and measures (Stock Opname) • Lead, motivate, train, guide, and supervise the team effectively • Assign tasks to the store team, including scheduling work shifts • Maintain a well-kept store environment and ensure customer comfort • Oversee store administration and ensure work is in compliance with regulations and procedures • Analyze and report on purchasing trends and customer needs
体验店店长 Store Manager THE ROLE 体验店店长是所负责区门店业务的第一负责人。我们希望他/她：理解、认同并传承公司文化，推动团队的一致愿景和目标。帮助团队融和，打造积极向上的团队文化。通过赋能、辅导、反馈等方法培养员工，推动员工深度思考，提升员工自我驱动力。负责团队梯队建设，挖掘培养新的人才，让团队有持续地成长。 职责描述 RESPONSIBILITIES 销售目标达成及门店运营 · 通过客户服务、产品知识讲解和推广来驱动业务发展，最大程度提升销售成绩。 · 很好的管理一个高效的销售顾问团队能力，使得团队能够达成优秀的销售成果以及维持活跃的潜在客户群体。 · 落实运营政策和流程来满足客户需求，同时帮助特斯拉达到销售目标。 · 负责计划、执行和跟进体验店运营任务和项目，包括但不仅限于店外市场活动及销售渠道拓展活动。 · 控制体验店成本，包括员工、供给和服务。 · 坚持按照公司流程进行产品展示和库存管理。 人才培养与发展 · 负责面试和候选人招聘，选择合适的人才帮助达成体验店的销售和交付目标。 · 管理、培训和发展员工，帮助他们持续达成公司业绩标准。 · 在当地团队实验并推广提高日常工作效率的方法，与同事及管理层分享最佳实践。 · 以积极正向、职业成熟的管理方式带领和培养团队，并且在整个团队中发挥积极正向的领导作用，促进团结向上的氛围在整个公司层面的形成。 客户体验 · 在公司内外部沟通中代表特斯拉并保持专业和负责的态度。 · 使团队能够达成交付目标以及为客户提供良好的购买及车辆交付的体验，处理好车辆购买及交付过程中发生的客户投诉管理产品专员、销售主管、交付专员。 · 鼓励销售团队积极主动的与潜在客户联系；跟进所有的销售并确保客户满意，保持良好的客户关系；管理车辆交付的过程，确保客户在交付过程中的良好体验。 · 和外部客户、外部人员,保持清晰、准确、职业、礼貌的沟通和内部同事保持良好的沟通和团队协作 · 按要求接受公司层面的各项培训，包括但不限于各类员工规章制度、商业准则、EHS、信息安全等培训，并严格遵守公司相关规章制度。 任职要求