小米Store Design Manager, Germany
任职要求
Requirements： 1. Required to have full-process management experience in German commercial space design and practical operation capabilities in Sino-German cooperative projects, deeply align with EU design compliance requirements and Xiaomi's brand tone, and be a composite design management talent who oversees the entire process of Xiaomi's German auto delivery center store design from concept to implementation. 2. Bachelor's degree or above, majoring in Interior Design, Environmental Design, Industrial Design or other related disciplines; Preferred Qualifications: Holders of German Design Council (DDG) certification, DGNB Sustainable Design certification or LEED AP qualification. 3. More than 6 years of commercial space design…
工作职责
Responsibilities： 1. Assist the China headquarters in formulating the design strategy for Xiaomi's auto delivery center stores in Germany. Deeply integrate Xiaomi's brand visual system with the aesthetic preferences of local German users, and output design planning schemes and standardized specifications that meet EU compliance requirements, providing directional guidance and implementation basis for store design. 2. Lead the overall management of the full design process, covering key links such as conceptual design, scheme review, detailed design, construction drawing review, and coordinating with government and owner parties for the approval of scheme drawings. Ensure that the design scheme is both implementable and consistent with the brand, while strictly complying with German architectural design regulations and environmental protection standards. 3. Establish and improve the Sino-German design collaboration mechanism, coordinate the Chinese brand team, local German design contractors, general contractors and material suppliers, and promote efficient cross-team collaborative communication. Proactively participate in and solve connection problems between design and construction links to ensure the smooth progress of projects. 4. Be responsible for design cost control and supplier management: Participate in selecting suitable local German design resources and material suppliers, balance cost, presentation effect and delivery cycle by optimizing design schemes; Establish and implement a design quality control system to ensure that design results meet standards. 5. Serve as the core interface for Sino-German communication on the design side, efficiently promote the in-depth integration of Chinese brand requirements (such as brand visual specifications and user experience standards) with local German compliance requirements (such as fire protection, energy conservation, and barrier-free design), and proactively avoid design compliance risks to ensure the compliant implementation of projects. 6. Assist in establishing the design management system for the German region, and precipitate reusable design standards and localized collaboration processes. While promoting the standardization of the design style of Xiaomi's auto delivery centers, take into account regional differentiated needs to achieve a balance between standardization and differentiation.
1.Store Operations Management: Oversee daily operations of Insta360's North America direct-operated store, develop and execute sales strategies to achieve revenue and profit targets, ensuring compliance with brand standards and North American retail regulations. 2.Sales & Customer Service: Lead sales of high-end products such as action cameras/panoramic cameras, provide professional product demonstrations and technical consultations, handle customer complaints, and enhance customer satisfaction and repurchase rate. 3.Team Management: Recruit, train, schedule, and conduct performance management for local teams; build a cohesive sales team and improve employees' product knowledge and sales capabilities. 4.Inventory & Financial Management: Monitor inventory levels, optimize replenishment processes to reduce losses; manage store budgets, control costs, and be responsible for P&L and financial statement analysis. 5.Brand Promotion & Marketing: Plan and execute localized promotional activities, collaborate with communities and KOLs to enhance brand influence, and collect market feedback to optimize operational strategies. 6.Compliance & Safety: Ensure store operations comply with local North American laws and regulations (labor, tax, privacy), and implement safety measures to protect personnel and assets.
1. Provide superior customer experience: Receive customers warmly and friendly, understand their needs, and provide personalized solutions that exceed their expectations. 2. Product experts: In-depth understanding of all Xiaomi product hardware and software knowledge, service knowledge, and being able to explain its functions and advantages to customers clearly and concisely, is the person of the store team to learn and find product help. 3. Sales and service: Actively listen to customer needs, recommend suitable products and services, complete store sales targets, and be able to handle customer consultation and technical support at the same time. 4. Teamwork: Work closely with team members to create a positive working atmosphere and provide customers with a seamless service experience. 5. Assist store management: Assist the store manager in managing the daily operations of the store, such as sales analysis, display arrangement, customer service, inventory, and activity formulation and execution. 6. Keep learning: Actively participate in the company organized training, and constantly learn new product knowledge, sales techniques and service concepts to maintain a leading position.
为团队提供引导和辅导，帮助他们确定顾客的需求，开展出色的顾客互动，并实现 Apple 的业务重点。 辅导和培养 Leader，以建立高绩效团队，取得卓越成果。 负责吸引、招募、培训、培养和保留优秀的多元化团队。 持续积极地参与销售楼面的管理工作，并消除运营障碍，努力提升顾客体验和团队成员的表现。 负责制定零售店运营策略，以推动落实 Apple 业务重点并实现零售店绩效目标。 根据计划指南确定零售店排班策略，考虑业务、个人和团队需求，并遵循排班指南。 分析并使用所需的业务信息，以支持和实现 Apple Retail 愿景。 定期通过正式和非正式渠道评估团队和顾客感受，处理有待改进之处，并表彰和肯定成功之处。 维护并遵守 Apple 政策和规程，保护所有公司资产，包括机密的业务、顾客、团队成员和财务信息。 根据需要执行其他任务。 尊重彼此之间的差异，愿意去了解他人，共同营造包容的环境。 在日常活动中展现 Apple 的包容性与多元化价值观。 以身作则，展现具有包容性领导力的行为，并组建、发展和保留多元化团队。 采取相应措施，为所有团队成员营造安全、互相尊重且包容的环境。
1. Global Store Launch Query Support: Efficiently respond to daily customer inquiries regarding platform onboarding. Gain a deep understanding of customer business attributes (e.g., product category, region, fulfillment models) to recommend the most suitable onboarding solutions and platform resources, ensuring professional advice and highly tailored proposals. 2. End-to-End Onboarding Support: Take dedicated ownership of guiding customers through the entire store launch process, from application to going live. Manage key steps including account registration, document submission, information review, contract signing, and security deposit payment. Proactively update customers on progress and promptly resolve any issues encountered. 3. Merchant Acquisition Event Support: Participate in online and offline merchant acquisition events. Provide one-on-one store launch consultation and Q&A services directly to potential clients, guiding interested merchants to complete their applications. Be accountable for converting event leads into successfully launched stores. 4. Onboarding Experience Feedback & Optimization: Based on common customer challenges and pain points identified during support interactions, systematically consolidate and provide regular feedback to relevant departments. Collaborate to optimize onboarding processes and tools, enhancing the overall launch experience and efficiency. 5.Global Launch Information Consolidation: Systematically gather, analyze, and synthesize information on global markets, industries, and platform updates. Produce regular reports (e.g., "Global Sailing Weekly Overview") and ensure their targeted distribution through sales and channel teams to effectively guide merchant traffic and support business growth.