Customer Support Engineer Job Description: - Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate. - Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems. - Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems. - Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures. - Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary. - Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment. - Can work flexibly, can accept overtime working and travel request . - Have initiative to communicate with colleagues and learn from them - Can accept manager/leader’s arrangement based on company business needs

Customer Support Engineer Location: Shanghai Zhangjiang/Jiading/Lingang Job Description: - Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate. - Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems. - Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems. - Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures. - Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary. - Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment. - Can work flexibly, can accept overtime working - Have initiative to communicate with colleagues and learn from them - Can accept manager/leader’s arrangement based on company business needs

Support critical apps escalations from local and drive VHV 3rd line to deliver support on time. Coordinate and introduce ASML new products to the customer and show on-product benefits. Business development support to identify improvement potentials of ASML products to benefit our customer. Engage with ASML D&E and customer R&D team to define the solution roadmap to drive semiconductor technology. Support as workstream owner in NTP project to define project plan with customer and execute. Document the structural issues or BKM and rollout to all sites. Be expert in 1 or more competences and help local team grow. Be able to on-call / shift work in customer environment. ​

Application Competence Engineer: Support critical apps escalations from local and drive VHV 3rd line to deliver support on time. Coordinate and introduce ASML new products to the customer and show on-product benefits. Business development support to identify improvement potentials of ASML products to benefit our customer. Engage with ASML D&E and customer R&D team to define the solution roadmap to drive semiconductor technology. Support as workstream owner in NTP project to define project plan with customer and execute. Document the structural issues or BKM and rollout to all sites. Be expert in 1 or more competence and help local team grow. Be able to on-call / shift work in customer environment.

Job Title: Technical Writing Interm Company: ASML-Brion ASML is the world's leading provider of lithography systems for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits or chips. Headquartered in Veldhoven, the Netherlands, ASML is traded on Euronext Amsterdam and NASDAQ under the symbol ASML. The ASML division in San Jose, CA, formerly known as Brion Technologies, is a worldwide leader in computational lithography. Brion created the Tachyon Flex platform, a highly accurate and ultra-fast Optical Proximity Correction (OPC) and OPC verification system, which provides unique capabilities that address the interrelated challenges of IC design, photomask creation, and wafer printing for semiconductor manufacturing. Job Mission: ASML Brion is seeking a Technical Writing intern for a position located in the Shenzhen, China office. You must be able to work at least 3 days a week. You will update and maintain documentation in US English for a highly sophisticated engineer and developer audience in the semiconductor industry. Job Description: Write and edit high-quality single-source product documentation authored in DITA XML using Oxygen XML Author, Adobe structured FrameMaker, and Microsoft Word, integrated with the Bluestream XDocs Component Content Management System (CCMS). Publish documentation in PDF using Adobe Acrobat. Coordinate internal reviews of the product documentation. Education: BS/BA degree or above, required in English, Technical Writing, Communication, Software, Computer Science, or other related degree. CET6/TEM4 certificate

Responsibilities Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems. Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems. Customer interface : daily machine status, PM status, machine time , P/T in/out communication with customer. Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary. Handling tool/parts for service actions with high quality Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment. Can work flexibly, can accept overtime working - Have initiative to communicate with colleagues and learn from them Can accept manager/leader’s flexible arrangement based on company business needs

Job Title: Technical Writing Interm Company: ASML-Brion ASML is the world's leading provider of lithography systems for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits or chips. Headquartered in Veldhoven, the Netherlands, ASML is traded on Euronext Amsterdam and NASDAQ under the symbol ASML. The ASML division in San Jose, CA, formerly known as Brion Technologies, is a worldwide leader in computational lithography. Brion created the Tachyon Flex platform, a highly accurate and ultra-fast Optical Proximity Correction (OPC) and OPC verification system, which provides unique capabilities that address the interrelated challenges of IC design, photomask creation, and wafer printing for semiconductor manufacturing. Job Mission: ASML Brion is seeking a Technical Writing intern for a position located in the Shenzhen, China office. You must be able to work at least 3 days a week. You will update and maintain documentation in US English for a highly sophisticated engineer and developer audience in the semiconductor industry. Job Description: Write and edit high-quality single-source product documentation authored in DITA XML using Oxygen XML Author, Adobe structured FrameMaker, and Microsoft Word, integrated with the Bluestream XDocs Component Content Management System (CCMS). Publish documentation in PDF using Adobe Acrobat. Coordinate internal reviews of the product documentation. Education: BS/BA degree or above, required in English, Technical Writing, Communication, Software, Computer Science, or other related degree. CET6/TEM4 certificate

Context Interacts and builds a cross sector network with relevant stakeholders in ASML. Leads one or more smaller to medium accounts and/or Sub Categories involving relevant QTCS stakeholders; chairs the SAT (Supplier Account Team) on accounts with medium QLTCS complexity (as applicable), OR: Is part of an account team on a complex account (as applicable). Interacts at tactical-strategic level with suppliers. Operates in predictable environment, manages solution focused change.