携程TH Advisor-泰语客服(MJ018674)

1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;2. Communicate effectively with customers, showing empathy and patience;3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;4. Advocate the Trip.com culture both internally and externally;5. Assist with ad hoc projects assigned by Team Leads / Supervisors.

About the Position We are looking for Customer Advisors, who will be supporting Trip.com’s customers for products issues about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip. This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Key Assist customers with their inquiries and concerns in Thai via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate the Trip.com culture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.

About the Position We are looking for Customer Advisors, who will be supporting Trip.com’s customers for products issues about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip. This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Key Assist customers with their inquiries and concerns in Thai via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate the Trip.com culture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.

We are looking for a versatile and impact-driven Regional Infra & Operations Insights Analyst to join our Regional Retail team and help shape how we organize, activate and leverage data across our Retail Business Unit. This role is ideal for someone who thrives on both building solid data foundations and delivering clear business insights. Your first mission will be to take ownership of our information architecture, covering designing reliable pipelines, ensuring structure and accessibility, and preparing our environment for scale. Over time, your focus will expand to include performance insights and advanced analytics, turning raw information into visibility, insights and actions, as well as managing data-related key projects under Retail function. As part of a fast-moving AI-powered organization, you will work with cutting-edge tools and collaborate with brilliant minds from our product, operations and commercial teams. To truly make an impact in this role, we are looking for a future team member who can innovate at scale, team-up to shape strategy, does what's right, embodying the core value of supporting others and anticipating challenges. Key Pillars of the Role Information Architecture You will be responsible for designing, building, optimizing, and scaling our data pipelines and models. This includes mapping our current setup, streamlining access to high-quality insights and collaborating with technical teams to ensure a secure and scalable infrastructure. Governance & Quality Assurance You will be able to independently establish and enforce data reliability practices, ensuring clean, consistent and compliant standards on top of investigating root causes of any discrepancy and deploying necessary fixes. This includes documenting logic, definitions and usage guidelines for key datasets. Dashboarding The role involves initiating, developing, and maintaining dashboards that enhance clarity and empower cross-functional decision-making. You will help define key metrics and make performance visible through self-service reporting tools. Analytical Insights Performing deep-dives and ad-hoc analyses to address business challenges, unlock insights and uncover opportunities will be a key part of the role, with a strong emphasis on simplifying complexity to support our leadership, commercial and operations teams. Cross-functional Collaboration Acting as a business partner with diverse teams across product, operations, commercial and regional leadership to align priorities, define success metrics and turn data into actionable business results. Ad-Hoc Project Driver You will lead or contribute to cross-functional projects that drive measurable value, whether by supporting Retail initiatives beyond your core responsibilities, enhancing user experience or identifying performance improvement opportunities.