携程国际集团酒店直连经理(MJ024563)
任职要求
-Fluent in English and Chinese
-Excellent interpersonal and communication skills.
-Minimum 5 years' experience in the Hospitality industry (TMC, OTA, Hotel/Chain) preferred.
-Detail-oriented with a fast-learning capacity.
-Able to work independently with minimal supervision.
-Ability to adjust communication methods depending on the stakeholders.
-Hungry for success but humble.
-Can-do attitude; self-motivated and able to work independently.
-Fluent in Excel, PowerPoint, and related software for day-to-day operations.
-Willing to travel if needed.
Behavioral Requirements:
-Desire to learn and improve oneself.
-Fundamental importance of integrity.
-Desire to enhance the corporate travel experience for everyone.
-Naturally inspiring.工作职责
Position Overview:We are seeking a passionate candidate to promote Trip.Biz's collaboration with Global Chain Partners and meet our clients' growing accommodation needs through offering a variety of hotel brands and range of products. The goal is to develop and execute a winning hotel solutions strategy with all Global Hotel Chains to secure the best hotel partnerships for our clients. Thorough understanding of the TMC market and clients’ needs in the corporate travel segment will be essential. Project Management:Manage end-to-end projects to deliver comprehensive solutions that meet business enablement, operational excellence, and strategic transformation needs with hotel chain partners.Coordinate with Trip.Biz internal teams, including client success, product, service, and marketing teams, to meet account expectations and maximize performance.Enhance products and capture new business opportunities such as Loyalty and marketing avenues to promote and drive new revenue streams.Strong technical project management capability, especially API related project. Able to deliver comprehensive project management file to make sure related party could deliver with timeline requirement. Account Management:Responsible for full account management, including performance tracking, production optimization, conducting workshops, and resolving issues to achieve mutual performance objectives.Deliver Quarterly Business Review to Hotel Chains with data-driven strategy and information to guide future collaborations, quantify and prioritize opportunities to improve inventory and client offerings. Build Strategic Partnership/Relationship Management:Initiate, develop, and manage mutually beneficial relationships with key stakeholders in assigned accounts (Global Chains) and facilitate discussions with senior executives regarding their business needs.Take end-to-end ownership of new hotel chain acquisitions and existing hotel chain management, understand partners' strategies and objectives, and contribute to account growth based on company strategy.
1.【总体职责】负责全球知名集团"万豪国际集团旗舰店"的整体C端运营策略制定并落地，主要包括营销、会员、内容、体验交互运营，推动万豪整体产量规模提升&用户增长；直线汇报公司CEO，辅助公司运营发展规划、竞争策略等，通过联动供应链、产品、平台资源，进而策划和推动项目的实施、监控，以达成公司的战略经营目标； 2.【营销运营】根据公司的战略规划，优化营销运营体系，制定并实施市场推广及营销活动等方面的执行计划； 3.【用户运营】组织运营数据分析和市场状况分析，根据分析结果不断优化运营方案和内容设计，提升用户全生命周期的健康度，实现拉新、留存及活跃增长目标； 4.【内容运营】统筹内容矩阵，拉动内容渠道对品牌和交易的贡献； 5.【体验交互】与产品及技术团队紧密配合，基于运营需求，快速、高效推动产品及功能设计、推广、迭代。
核心职责： 1. 战略合作伙伴关系管理 • 合作伙伴管理：负责国际酒店集团合作伙伴的绩效跟踪与产品优化，确保合作绩效目标的达成。 • 深度互动与拓展：通过定期业务回顾、Workshop等互动模式，加深双方了解，促进合作在外资集团内部的拓展。 • 产品优化与创新：深度挖掘产品优化与创新机会，如酒店集团忠诚度计划、品牌联名活动等，推动合作深化。 2. 项目管理 • 全流程项目管理：负责国际酒店集团合作项目的全流程管理，提供符合双方需求的解决方案，确保项目顺利推进。 • 跨部门协调：协调Trip.biz内部团队（客户成功、产品、服务、市场等），确保项目获得适配资源并按期交付。 • 技术项目管理：具备一定的技术项目管理能力，尤其在API相关项目中，对技术方案及运营协同方案有一定的实操经验。
1. 开发、评估及维护国际化差旅供应商资源（酒店、公寓和差旅相关系统平台等），谈判合作条款与价格，确保服务质量与成本优势。 2. 结合公司国际化业务需求，制定差旅采购策略，优化采购流程。 3. 确保国际化差旅采购符合公司政策、当地法律法规等要求。 4. 对接各部门国际化差旅需求，协调供应商解决突发问题，提升员工差旅体验。 5. 定期分析差旅采购数据，提出优化建议，推动采购效率与服务水平提升。
1. Assist market managers in establishing and maintaining strong partnership relationships with chain hotel partners. Provide comprehensive and relevant support services to chain hotel partners to deepen and broaden business cooperation. 2. Operate Trip's internal platforms proficiently to ensure that the products of chain hotel partners (including content, rates, and availability) are always optimized and competitive on Trip's websites. Maximize the customer experience and enhance brand attractiveness. 3. Conduct in-depth and effective basic communication with chain hotel partners. Timely resolve issues arising from cooperation to ensure the smooth progress of business cooperation and promote mutual benefits. 4. Execute tasks efficiently according to the Key Performance Indicators (KPIs) (targets, goals, and strategic directions) set by Trip Group Management, ensuring the achievement of various business indicators and driving continuous business growth. 5. Be responsible for the operation of overseas accommodation business, including but not limited to closely communicating with frontline teams, promptly coordinating and solving various business demands to ensure the efficient operation of the workflow. 6. Closely track the progress of projects and collaborate closely with cross-departmental teams such as product, R&D, data, service, and connectivity teams to jointly promote the smooth progress of projects and achieve expected project goals. 7. Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency in all work, improve work effectiveness and efficiency, and enhance the overall operation level. 8. Conduct in-depth regular analysis of business performance data, keenly identify business development trends and potential areas for improvement, and provide strong data support and strategic suggestions for business decisions. 9. Complete other reasonable tasks assigned by superiors. 1. 协助BD与国际酒店集团建立并维持稳固的合作关系，通过为酒店集团合作伙伴提供全面且相关的支持服务，助力拓展业务合作的深度与广度。 2. 熟练操作携程内部系统和应用，确保酒店集团合作伙伴的产品（包括内容、价格及可预订情况）在携程网站上始终保持优化状态且具备竞争力，最大程度提升客户体验，增强品牌吸引力。 3. 与酒店集团合作伙伴进行深入且有效的基础沟通，及时解决合作中出现的问题，保障业务合作的顺畅进行，促进双方互利共赢。 4. 依据关键绩效指标（目标、指标及战略方向）高效执行工作任务，确保各项业务指标的达成，推动业务持续增长。 5. 负责海外住宿业务的运营工作，包括但不限于与一线团队紧密沟通，及时协调并解决各类业务需求，保障运营流程的高效运转。 6. 密切跟踪项目进展，与产品、研发、数据、服务及互联互通等跨部门团队紧密协作，共同推动项目顺利推进，实现项目预期目标。 7. 制定、维护并优化标准操作流程（SOP），确保各项工作的一致性，提高工作的有效性和效率，提升整体运营水平。 8. 定期对业务绩效数据进行深入分析，敏锐识别业务发展趋势和潜在的改进空间，为业务决策提供有力的数据支持和策略建议。 9. 完成上级安排的其他合理工作任务。