logo of ctrip

携程携程粤英高级预订专员(广州)(MJ024583)

社招全职1年以上国际业务客服地点:广州状态:招聘

任职要求


1、大专及以上学历,1年左右电话客服或咨询经验,了解机票、酒店或旅游产品预订知识尤佳,若条件优秀,学历可适当放宽;
2、沟通表达良好,粤语听说熟练,且有良好的英语口语与英语书面表达能力;
3、具备较好的客户服务意识和服务技能;
4、能承受一定的工作压力,能适应翻班及节假日值班。

工作职责


所属部门:IBU-国际业务服务联络中心
工作地点:广州市番禺区汉溪大道东中铁诺德中心(地铁7号线南村万博站)
工作时间:因岗位的特殊性,5天8小时工作制,做五休二(不固定为周末休息),节假日轮班,部分接受7*24轮班的优先考虑。
早班:07:00-16:00;
常规日班:08:00-19:00 ;
中班:14:00-23:00 / 15:00-24:00 / 16:00-01:00 / 17:00-02:00
8小时工作时间(如08:00-17:00, 09:00-18:00,10:00-19:00等)

工作概述:
通过电话、邮件、在线咨询等方式,为港澳台及海外客户提供关于国际/国内机票、酒店、旅游产品方面的咨询、预订、退改服务及处理投诉。

具体描述:
1、通过电话、邮件、在线咨询等方式,解决港澳台及海外客户对机票、酒店、旅游产品问题的咨询;
2、处理英文订单,与客户、供应商沟通,确保客户顺利出行;
3、收集用户体验,提供客户反馈意见,为优化产品提供依据与建议;
4、协助统计用户需求,为市场发展提供建议。
包括英文材料
学历+
英语口语+
相关职位

logo of ctrip
社招其他客服

1-为商务出行的海外客户提供售后服务; 2-帮助客户解决售中、售后出现的问题和事件; 3-以扎实的业务知识、优良的服务意识、亲切的服务态度给客户提供专业的差旅服务。 工作时间: 轮班,8-17/9-18/12~21,做五休二

更新于 2025-07-28
logo of ctrip
社招国际业务客服

Key •       Assist customers with their inquiries and concerns in Cantonese, Mandarin and English via phone, chat, or email; •       Communicate effectively with customers, and outstanding to show empathy and patience; •       Work as a part of a high-performing team, supporting and being accepted position adjustment as your Team Lead as required; •       Advocate the Trip.com culture both internally and externally; •       Assist with ad hoc projects assigned by Team Leads / Supervisors.  

更新于 2024-03-27
logo of meituan
社招Keeta

1.通過有效預約,高效線下拜訪等方式,尋找願意與美團外賣合作的餐飲商戶,達成合作協議; 2.幫助合作餐廳上架線上平台,並培訓餐廳如何經營線上外賣生意; 3.與合作商戶,共同配合,策劃線上營銷活動,並提供專業的外賣運營方案,幫助合作餐廳外賣生意經營得更好; 4.定期拜訪與維護已合作餐廳的客戶關係,別同各部門解答並處理合作餐廳的日常疑問。 Identify potential restaurant partners willing to collaborate with Meituan through efficient offline visits, and reach cooperation agreements. Assist partner restaurants in listing on the online platform and train them on how to manage their online food delivery business. Collaborate with partner merchants to plan online marketing activities and provide professional food delivery operation solutions to help improve their business performance. Regularly visit and maintain relationships with partner restaurants, and work with various departments to answer and handle their daily inquiries.

更新于 2025-06-21
logo of meituan
社招Keeta

1.通過有效預約,高效線下拜訪等方式,尋找願意與美團外賣合作的餐飲商戶,達成合作協議; 2.幫助合作餐廳上架線上平台,並培訓餐廳如何經營線上外賣生意; 3.與合作商戶,共同配合,策劃線上營銷活動,並提供專業的外賣運營方案,幫助合作餐廳外賣生意經營得更好; 4.定期拜訪與維護已合作餐廳的客戶關係,別同各部門解答並處理合作餐廳的日常疑問。 Identify potential restaurant partners willing to collaborate with Meituan through efficient offline visits, and reach cooperation agreements. Assist partner restaurants in listing on the online platform and train them on how to manage their online food delivery business. Collaborate with partner merchants to plan online marketing activities and provide professional food delivery operation solutions to help improve their business performance. Regularly visit and maintain relationships with partner restaurants, and work with various departments to answer and handle their daily inquiries.

更新于 2025-08-22