携程Central Training Supervisor EN SHACC ALL(MJ026419)
任职要求
1. Full-Time Bachelor degree or above;2. Proficiency in English both verbal and written;3. 3 years of customer care center training management experience, and more than 1 year of traveling or internet industry relevant training experience is preferred;4. Project management experience or training experience in organizational behavior is preferred;5. Have good communication skills, executive and ability to work under pressure, serious and responsible work attitude, and have the spirit of cooperation.
工作职责
1. According to the company strategy and the business development requirement, in charge of the management of Trainer & Coach in different worldwide customer service centers.2. Conduct training framework, including trainer & coach candidate screening system, and interview, training, development, etc. Implement and inspect of training plans in each site.3. Responsible for the management of new employees' training section, through the cross-cooperation between trainers and coaches, and keep the close cooperation with the customer service teams of various language lines, to find out the lack of training that need improve, and to continuously output qualified employees in line with the job requirements for the team;4. Responsible for the skills development of employees, according to career promotion channels, make skills development plans, implement training, and training quality evaluation;5. Evaluate the effectiveness of training and coaching, optimize the training courses, improve the implementation process of training & coaching, and effectively improve the results;6. Comprehensive management of trainers & coaches, include but not limited KPI conduction, supervision and goal achievement;7. Complete other tasks and other training projects assigned by superior;
1. Coordinate the work related to trainers and coaches across global customer service centers according to company strategy and business development requirements.2. Participate in developing the training framework, including the screening system for trainer and coach candidates, interviews, training, and development. Assist in the implementation and inspection of training plans at each site.3. Support new employee training through cross-function collaboration with trainers and coaches. Maintain close cooperation with customer service teams across different language lines to identify training deficiencies that need improvement, ensuring the continuous output of qualified employees who meet job requirements.4. Assist in employee skills development by creating skills development plans according to career promotion channels, implementing training, and evaluating training quality.5. Evaluate the effectiveness of training and coaching, optimize training courses, improve the implementation process of training and coaching, and enhance results.6. Support the work of trainers and coaches, including but not limited to KPI execution, supervision, and goal achievement.7. Complete other tasks and training projects assigned by superiors.
1. Communicate/discover training needs& develop the training schedule according by data analysis/survey ect. 2. Conduct effective business and operations induction and orientation sessions 3. Maintain the training record and materials, optimizing training materials based on data and research 4. Keep the close cooperation with global customer service teams to continuously output qualified employees in line with the job requirements for the team 5. Track and compile collected performance data, follow up and evaluate trainee’s performance 6. Conduct training satisfaction surveys and get feedback from the trainees 7. Follow the Training & Coaching SOP and provide the valuable feedback 8. Consultation with other trainers, line manager, and leadership; deal with all kinds of work from Training Manager/Supervisor
KEY PURPOSE OF ROLE The Country Security Lead (CSL) for ASML China acts as the local representative of the ASML CISO and protects and secures ASML’s Intellectual property, digital assets and technologies in China, in line with ASML’s Security strategy. The CSL for China develops and implements comprehensive security roadmaps for China, in close alignment with the local sector 1st line Security Risk Managers and the central 2nd line security team, to protect sensitive data against cyber and physical threats and ensures compliance with relevant regulations. ASML manages 1st line security via the sectors which creates a challenge on country level where multiple sectors can be represented. To manage security from a country point of view with local security risk managers reporting into the central sector SRM’s, ASML set up a Virtual Security Team (VST) to bring all relevant (security) representatives together in one virtual team to manage jointly security for China. The CSL forms and drives the Virtual Security Team (VST) in China, consisting of China’s first and second line security representatives and other relevant stakeholders, to improve the level of security maturity in China and report progress to the country’s Management Team. KEY RESPONSIBILITIES Overall: responsible for managing the China security organization on behalf of the CISO of ASML, driving the development and delivery of security services in China. Challenge and verify the adequate performance of security controls in China, against ASML and China risk appetite and as executed by the first line of responsibility in the sectors in China. Strategy: execute the central security strategy as determined by the CISO and adding country specific aspects to it to improve security maturity. Risk management: Collaboration with the 1st line sector SRMs to identify, assess and mitigate security risks, overseeing and reporting via the China Virtual Security Team (VST). Identify improvement opportunities together with the 1st line sector SRMs’ and the 2nd line team in terms of processes and activities. The CSL provides necessary support for improvements and will act in a pivotal role to bring (security) teams together where needed Incident response: overseeing the development of country specific response plans, assuring the timely and thorough handling of security indents under coordination of the central Security Operations Centre Compliance oversight: ensuring adherence to centrally determined or country specific laws and regulations related to information security. Team leadership & capability building: act on behalf of the CISO of ASML and work closely together with the 1st line country SRM’s to define and execute a joined security roadmap for China. Assure the capabilities as required by the central Second Line Security, Intelligence Fusion Centre and Security Operations Center teams are developed and maintained, as well as organizing Security activities related to risk culture and awareness initiatives. Will drive the preparation of a uniform reporting out to the China Country Management Team and align with the CISO and the VST team the agenda for these meetings. Stakeholder engagement: Providing regular updates, in alignment with the local first line sector Security Risk Managers of the VST, to senior management in China on the status of information security in China and the central information security program. Considering the given governance, this will always be in alignment with the respective 1st line SRM. Providing the general security training to all China staff to improve their awareness Some travel will be required to other ASML offices in China, and abroad (+/- 15%) KEY WORKING RELATIONSHIPS External: Security Vendors, Customers, Suppliers, (always in alignment with local account management and procurement teams, Industry Peers and Forums) Internal: ASML China IT, local ASML Sector Security Functions, RBA&S, Legal, Sectors
Join Alipay+ Central Ops CoC - the core team for Alipay+ business daily operations. You are expected to work closely with BD, product, tech, funding, risk, branding, legal etc. teams, to ensure that Alipay+ business rules and standards are observed, hence enabling the efficiency and sustainability during continuous business expansion. Regular reporting to senior management is needed. If you have payment industry working experience, are keen to gain a bigger picture and want to become an industry expert in global payment processing, you are an ideal candidate! Here is a brief summary of your key tasks: - Business model design: understand emerging business scenarios, conduct industry landscape analysis, and formulate a sound model to achieve a balance among rights, obligations and business values for all parties in the business flow. - Business support: design the business policy to support the regional BD teams to achieve the business goal. As the payment business expert, manage the business plan of core operation product. Fully understand the rules, product and can provide training and support to BD team. - Business project management: work with relevant teams to provide assessments and solutions that are in line with industry and regulatory practices. Project management as the key driver of the key project or product.