携程Central Training Supervisor EN SHACC ALL(MJ026419)

1. Coordinate the work related to trainers and coaches across global customer service centers according to company strategy and business development requirements.2. Participate in developing the training framework, including the screening system for trainer and coach candidates, interviews, training, and development. Assist in the implementation and inspection of training plans at each site.3. Support new employee training through cross-function collaboration with trainers and coaches. Maintain close cooperation with customer service teams across different language lines to identify training deficiencies that need improvement, ensuring the continuous output of qualified employees who meet job requirements.4. Assist in employee skills development by creating skills development plans according to career promotion channels, implementing training, and evaluating training quality.5. Evaluate the effectiveness of training and coaching, optimize training courses, improve the implementation process of training and coaching, and enhance results.6. Support the work of trainers and coaches, including but not limited to KPI execution, supervision, and goal achievement.7. Complete other tasks and training projects assigned by superiors.

1. Communicate/discover training needs& develop the training schedule according by data analysis/survey ect. 2. Conduct effective business and operations induction and orientation sessions 3. Maintain the training record and materials, optimizing training materials based on data and research 4. Keep the close cooperation with global customer service teams to continuously output qualified employees in line with the job requirements for the team 5. Track and compile collected performance data, follow up and evaluate trainee’s performance 6. Conduct training satisfaction surveys and get feedback from the trainees 7. Follow the Training & Coaching SOP and provide the valuable feedback 8. Consultation with other trainers, line manager, and leadership; deal with all kinds of work from Training Manager/Supervisor

KEY PURPOSE OF ROLE The Country Security Lead (CSL) for ASML China acts as the local representative of the ASML CISO and protects and secures ASML’s Intellectual property, digital assets and technologies in China, in line with ASML’s Security strategy. The CSL for China develops and implements comprehensive security roadmaps for China, in close alignment with the local sector 1st line Security Risk Managers and the central 2nd line security team, to protect sensitive data against cyber and physical threats and ensures compliance with relevant regulations. ASML manages 1st line security via the sectors which creates a challenge on country level where multiple sectors can be represented. To manage security from a country point of view with local security risk managers reporting into the central sector SRM’s, ASML set up a Virtual Security Team (VST) to bring all relevant (security) representatives together in one virtual team to manage jointly security for China. The CSL forms and drives the Virtual Security Team (VST) in China, consisting of China’s first and second line security representatives and other relevant stakeholders, to improve the level of security maturity in China and report progress to the country’s Management Team. KEY RESPONSIBILITIES Overall: responsible for managing the China security organization on behalf of the CISO of ASML, driving the development and delivery of security services in China. Challenge and verify the adequate performance of security controls in China, against ASML and China risk appetite and as executed by the first line of responsibility in the sectors in China. Strategy: execute the central security strategy as determined by the CISO and adding country specific aspects to it to improve security maturity. Risk management: Collaboration with the 1st line sector SRMs to identify, assess and mitigate security risks, overseeing and reporting via the China Virtual Security Team (VST). Identify improvement opportunities together with the 1st line sector SRMs’ and the 2nd line team in terms of processes and activities. The CSL provides necessary support for improvements and will act in a pivotal role to bring (security) teams together where needed Incident response: overseeing the development of country specific response plans, assuring the timely and thorough handling of security indents under coordination of the central Security Operations Centre Compliance oversight: ensuring adherence to centrally determined or country specific laws and regulations related to information security. Team leadership & capability building: act on behalf of the CISO of ASML and work closely together with the 1st line country SRM’s to define and execute a joined security roadmap for China. Assure the capabilities as required by the central Second Line Security, Intelligence Fusion Centre and Security Operations Center teams are developed and maintained, as well as organizing Security activities related to risk culture and awareness initiatives. Will drive the preparation of a uniform reporting out to the China Country Management Team and align with the CISO and the VST team the agenda for these meetings. Stakeholder engagement: Providing regular updates, in alignment with the local first line sector Security Risk Managers of the VST, to senior management in China on the status of information security in China and the central information security program. Considering the given governance, this will always be in alignment with the respective 1st line SRM. Providing the general security training to all China staff to improve their awareness Some travel will be required to other ASML offices in China, and abroad (+/- 15%) KEY WORKING RELATIONSHIPS External: Security Vendors, Customers, Suppliers, (always in alignment with local account management and procurement teams, Industry Peers and Forums) Internal: ASML China IT, local ASML Sector Security Functions, RBA&S, Legal, Sectors

ASML – Technical Trainer – Global Training Center China Job Introduction This position is within the Customer Support (CS) Central Services sector. The CS Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at our customers’ sites and is responsible for the necessary transfer of know-how to the customer. Local Customer Support branches (Field Support) perform these tasks at the customers within their specific region. The training department (aka CS Academy) is the crucial link between the development department and the thousands of colleagues working at customer sites worldwide and engineers in the Netherlands performing this excellent support. The training department develops and delivers technical training through 1000’s of training events yearly worldwide. Most trainees are from the CS sectors and there are also trainees from customer engineer. The training department has training facilities in the Netherlands, China, Taiwan, Korea, Germany, and USA. Job Mission The primary mission is you will give technical training to engineers on several levels: Level 1: Introduction to the machine (functional overview and machine operation) Level 2: Maintenance and Adjustments (major replacements, calibrations) Level 3: Advanced subjects (troubleshooting and diagnostics) Also, within our department you will work in one or more projects supporting the learning needs of our customers. You will drive collaboration with several other departments (e.g. Field CS, Factory, Logistics, Facility, Quality, Security, and Safety). We will need your expertise to translate customer requirements into blended learning training packages as part of training material updates and maintenance. Last but not the least, we expect you to support our instructors/developers/architects from other training centers so that they can perform their responsibilities professionally. Job Requirement Technical knowledge management As a technical trainer you will be responsible for delivering high quality technical training to engineers from the CS sector. You will also be responsible for creating and modifying training solutions for issues escalated from CS engineers in the field. Additionally you will work with our training developers/architects to develop the training content. You will be a member of the CS Academy (~200 employees worldwide managing training business for DUV, APPS, YS, HMI, and EUV). Behavioral - Be a role model for your trainees, colleagues, and customers - Take full ownership for the quality of your training development and delivery - Take immediate action to correct wrongdoing and speak up for pressing matters (e.g. safety & security violation, and quality issue) - Seek for improvement opportunity and drive collaboration with others for tangible result - Build an organized work environment which brings the best learning experience to the trainee - Manage operations tasks to secure training center operations - Maintain and update the training content as key contributor for ASML knowledge and skill transfer to the customer (internal & external) Fit to the role - [Career ambition] Passionate to pursue Knowledge and Learning Management career in semiconductor equipment industry - [Career ambition] Driven to be technical ambassador for AMSL machines and technologies - [Career ambition] Focus on deliver training in the local facility while collaborate with other training centers for departmental priorities (we are a global department iso local department) - [Professional communication] Confident to perform business presentation and public speaking - [Professional communication] Fluent in spoken and written English & Chinese (training development and delivery are in English) - [Customer management] Dialectal skills required to interact with trainee: guiding, engagement, facilitation, and evaluation - [Customer management] Knowledge required to manage customer trainee: content management, Safety and IP rules, and escalation management - [Operational excellence] Collaborate with other training centers to drive training operations standardization - [Operational excellence] Explore new opportunity to add value to our customers and partners - Ability of abstract thinking and conceptual capability - Ability of problem solving technical and operational issues - Able and willing to work in shifts that includes weekends and nights - Able and willing to work overtime (compliance to China labor law) with mutual agreement - Able and willing to work alongside the training machine in the clean-room - Able and willing to engage into domestic and international business travel (~40%) Job Qualification