携程Central Trainer(MJ027139)

ASML – Technical Trainer – Global Training Center China Job Introduction This position is within the Customer Support (CS) Central Services sector. The CS Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at our customers’ sites and is responsible for the necessary transfer of know-how to the customer. Local Customer Support branches (Field Support) perform these tasks at the customers within their specific region. The training department (aka CS Academy) is the crucial link between the development department and the thousands of colleagues working at customer sites worldwide and engineers in the Netherlands performing this excellent support. The training department develops and delivers technical training through 1000’s of training events yearly worldwide. Most trainees are from the CS sectors and there are also trainees from customer engineer. The training department has training facilities in the Netherlands, China, Taiwan, Korea, Germany, and USA. Job Mission The primary mission is you will give technical training to engineers on several levels: Level 1: Introduction to the machine (functional overview and machine operation) Level 2: Maintenance and Adjustments (major replacements, calibrations) Level 3: Advanced subjects (troubleshooting and diagnostics) Also, within our department you will work in one or more projects supporting the learning needs of our customers. You will drive collaboration with several other departments (e.g. Field CS, Factory, Logistics, Facility, Quality, Security, and Safety). We will need your expertise to translate customer requirements into blended learning training packages as part of training material updates and maintenance. Last but not the least, we expect you to support our instructors/developers/architects from other training centers so that they can perform their responsibilities professionally. Job Requirement Technical knowledge management As a technical trainer you will be responsible for delivering high quality technical training to engineers from the CS sector. You will also be responsible for creating and modifying training solutions for issues escalated from CS engineers in the field. Additionally you will work with our training developers/architects to develop the training content. You will be a member of the CS Academy (~200 employees worldwide managing training business for DUV, APPS, YS, HMI, and EUV). Behavioral - Be a role model for your trainees, colleagues, and customers - Take full ownership for the quality of your training development and delivery - Take immediate action to correct wrongdoing and speak up for pressing matters (e.g. safety & security violation, and quality issue) - Seek for improvement opportunity and drive collaboration with others for tangible result - Build an organized work environment which brings the best learning experience to the trainee - Manage operations tasks to secure training center operations - Maintain and update the training content as key contributor for ASML knowledge and skill transfer to the customer (internal & external) Fit to the role - [Career ambition] Passionate to pursue Knowledge and Learning Management career in semiconductor equipment industry - [Career ambition] Driven to be technical ambassador for AMSL machines and technologies - [Career ambition] Focus on deliver training in the local facility while collaborate with other training centers for departmental priorities (we are a global department iso local department) - [Professional communication] Confident to perform business presentation and public speaking - [Professional communication] Fluent in spoken and written English & Chinese (training development and delivery are in English) - [Customer management] Dialectal skills required to interact with trainee: guiding, engagement, facilitation, and evaluation - [Customer management] Knowledge required to manage customer trainee: content management, Safety and IP rules, and escalation management - [Operational excellence] Collaborate with other training centers to drive training operations standardization - [Operational excellence] Explore new opportunity to add value to our customers and partners - Ability of abstract thinking and conceptual capability - Ability of problem solving technical and operational issues - Able and willing to work in shifts that includes weekends and nights - Able and willing to work overtime (compliance to China labor law) with mutual agreement - Able and willing to work alongside the training machine in the clean-room - Able and willing to engage into domestic and international business travel (~40%) Job Qualification

1. Coordinate the work related to trainers and coaches across global customer service centers according to company strategy and business development requirements.2. Participate in developing the training framework, including the screening system for trainer and coach candidates, interviews, training, and development. Assist in the implementation and inspection of training plans at each site.3. Support new employee training through cross-function collaboration with trainers and coaches. Maintain close cooperation with customer service teams across different language lines to identify training deficiencies that need improvement, ensuring the continuous output of qualified employees who meet job requirements.4. Assist in employee skills development by creating skills development plans according to career promotion channels, implementing training, and evaluating training quality.5. Evaluate the effectiveness of training and coaching, optimize training courses, improve the implementation process of training and coaching, and enhance results.6. Support the work of trainers and coaches, including but not limited to KPI execution, supervision, and goal achievement.7. Complete other tasks and training projects assigned by superiors.

1. According to the company strategy and the business development requirement, in charge of the management of Trainer & Coach in different worldwide customer service centers.2. Conduct training framework, including trainer & coach candidate screening system, and interview, training, development, etc. Implement and inspect of training plans in each site.3. Responsible for the management of new employees' training section, through the cross-cooperation between trainers and coaches, and keep the close cooperation with the customer service teams of various language lines, to find out the lack of training that need improve, and to continuously output qualified employees in line with the job requirements for the team;4. Responsible for the skills development of employees, according to career promotion channels, make skills development plans, implement training, and training quality evaluation;5. Evaluate the effectiveness of training and coaching, optimize the training courses, improve the implementation process of training & coaching, and effectively improve the results;6. Comprehensive management of trainers & coaches, include but not limited KPI conduction, supervision and goal achievement;7. Complete other tasks and other training projects assigned by superior;

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who is proficient in Japanese, and has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts. Roles and Responsibilities: 1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives 2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations 3. Train and direct sellers for execution and adherence of norms and practices 4. Devise and deploy SOP's, analyses data, and propose features and processes, which focus on improving the Seller experience 5. Willing to work on weekends