携程Operation Manager （Hotel） -base Nantong(MJ027563)

任职要求

-Full-Time Bachelor degree or above;
-Commitment to excellence;
-Committed to data driven decision making and result oriented;
-Clearly communication skills;
-Solid knowledge of call center management tools includes monitoring skills, coach skills, -telephone and other technology etc.
-Ability to deliver quality results under pressure;
-Fluent spoke…

工作职责

Job Title: Operation Manager（base 南通）
Job Type: Full time
 
Role Overview
To work with management team to ensure projects launch and accomplish successfully;
To ensure targeted operations KPIs are achieved;
To maintain a high level of customer satisfaction through consistent quality service delivery;
To maintain a high team morale by providing leadership, guidance, and coaching to the team members;
 
Line Manager: Service Manager
Team Size: 40+
Location:Nantong
 
Core 
 
1. To be accountable for ensuring that all operational performance measures are consistently achieved/exceeded;
2. Maintain and improve customer satisfaction across all channels and products
3. Accountable for managing absence, attrition and adherence within the teams;
4. Measuring performance of the key Team Members against SMART objectives and behavioral competencies, identifying areas for improvement and personal development through one to one coaching and devising appropriate action plans;
5. Responsible for maximizing team productivity;
6. To develop, identify, grow and maintain talent by embedding a high-performance culture, providing regular feedback and coaching and ensuring strong succession plans are in place;
7. Analyze, interpret and report to the Services Manager on performance statistics identifying trends and presenting appropriate recommendations for improvements;
8. Developing excellent working relationships across all functions within the business and management of conflict situations;