携程Business Analyst for Global Operations(MJ029495)

1. Training Development: · Analyze data skill gaps of the business analysts, product growth staff, and CRM operation staff in the Regional Marketing team based on company strategy and departmental needs. · Design and implement customized data training programs, including onboarding and professional skill enhancement. · Develop data training courses, streamline internal processes and products, and enhance team capabilities by incorporating industry characteristics and data operation scenarios. · Organize global online and offline data training events, track training effectiveness, and optimize for continuous improvement to ensure successful implementation of training outcomes. · Establish a departmental knowledge management system to facilitate experience accumulation and sharing. 2. Global Operations Data Knowledge Base Management: · Develop and implement the framework for the knowledge base on data operations. · Coordinate with internal and cross-team members to integrate and manage content projects. · Maintain and operate the knowledge base to ensure its relevance and accessibility. 3. Data Access Management: · Formulate guidelines for data access management for the Global Operations team. · Collaborate with various business units to manage data products and permissions. · Ensure compliance with data access protocols and facilitate smooth data operations. 4. Project Management: · Participate in and understand the full-cycle management of key projects within the Global Business Analyst team, such as data operations and cross-departmental collaboration projects. · Coordinate and drive efficient collaboration within the team and across teams to ensure timely and high-quality achievement of objectives. · Identify risks and issues during project execution, optimize project management processes and tools, and promote standardized management. 5. Communication and Meeting Management: · Organize and manage regular communication meetings within the global and regional BA team to ensure alignment on objectives, strategies, and project updates. · Facilitate effective communication between team members and other stakeholders to enhance collaboration and information sharing. · Prepare agendas, document meeting minutes, and follow up on action items to ensure accountability and progress tracking.

In this role, you will be a part of the Global Business Operations team, with a particular focus on Retail Customer Care performance and decision support. Using data and quantitative techniques, the decision support team acts as a consultant to provide insights and recommendations to drive operational performance improvement at vendor and Apple contact center sites. The successful candidate will identify business problems and translate those into analytical questions, and perform thorough descriptive / predictive analysis of contact center operational metrics to advise Retail Customer Care management on operational processes and programs efficiency. The candidate should possess proven intuition for business, strong quantitative and technical background and have excellent communication skill to influence and establish relationship with wide range of cross-functional team members. RESPONSIBILITIES: Lead weekly and quarterly business reviews with collaborators and drive operational improvements by supervising primary critical metric performance across demand, staffing and quality. Perform quantitative analysis to identify trends, correlations and root causes affecting key performance indicators from achieving established goals. Based on data insights collaborate closely with site lead, area managers and vendor managers to adjust strategies and actions. Apply statistical techniques on large disparate data sources to develop automated quantitative models that will forecast quarterly critical metric targets for operational teams. Collaborate with business leaders to incorporate upcoming program change impact into the model to generate critical metric targets that align with strategic business goals, driving motivation and efficiency within operational teams. Conduct ad-hoc analyses using both structured and unstructured data and implement A/B tests to evaluate ROI and customer experience impact of staffing strategies, support case creation and evaluate efficiency of new programs. Design data models for automated reports and develop dashboards using industry standard visualization tools such as Tableau to supervise key trends of metrics and generate insights on demand, staffing and quality performance.

Your Responsibilities As an Operations Manager at Didi ANZ, you will play a pivotal role in driving pricing strategy and enhancing customer experience to ensure sustainable growth and competitive advantage. Your key responsibilities include: Lead Pricing Strategy & Execution : - Own end-to-end pricing decisions, including dynamic price adjustments, surge pricing models, and promotional campaigns. - Conduct deep-dive analytics to evaluate pricing effectiveness, elasticity, and ROI, ensuring alignment with business goals. - Collaborate with BI, Product and other teams to design and implement scalable pricing frameworks. Market & Competitive Analysis : - Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments. - Develop segmentation strategies based on city dynamics, user behavior, and demand patterns. Customer Experience and Cross-Functional Collaboration: - Identify core user pain-points and work closely with regional and global teams to craft effective solutions using a wide range of levers. - Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions.

1.基于业务目标要求，制定长短期补贴投入规划，统筹业务方补贴策略保障规划落地； 2.搭建获客投放的效率评估机制，调优资源分配，牵引业务迭代策略； 3.剖析用户交易行为，洞察不同补贴工具/补贴项目对交易增长的驱动作用，调优补贴分配，牵引业务策略迭代； 4.负责各类资源项目的效率评估，关注新工具的潜力，找到高效投入的机会点； 5.参与重要补贴项目的目标制定、实验设计、过程监控、效率及效果评估，推动项目按规划落地。 Job Responsibilities: 1. Develop long and short term subsidy investment plans based on business objectives and coordinate subsidy strategies to ensure plan implementation; 2. Build an efficiency evaluation mechanism for customer acquisition, optimize resource allocation, and drive business strategy iteration; 3. Analyze user transaction behavior, gain insight into the impact of different subsidy tools/promotions on order growth, optimize subsidy allocation, and drive business strategy iteration; 4. Responsible for efficiency evaluation of various resource projects, monitor the potential of new tools, and identify opportunities for efficient investment; 5. Participate in goal setting, experimental design, process monitoring, efficiency and performance evaluation of key subsidy projects to ensure project implementation as planned.