携程Business Analyst for Global Operations(MJ029495)

1. Training Development: · Analyze data skill gaps of the business analysts, product growth staff, and CRM operation staff in the Regional Marketing team based on company strategy and departmental needs. · Design and implement customized data training programs, including onboarding and professional skill enhancement. · Develop data training courses, streamline internal processes and products, and enhance team capabilities by incorporating industry characteristics and data operation scenarios. · Organize global online and offline data training events, track training effectiveness, and optimize for continuous improvement to ensure successful implementation of training outcomes. · Establish a departmental knowledge management system to facilitate experience accumulation and sharing. 2. Global Operations Data Knowledge Base Management: · Develop and implement the framework for the knowledge base on data operations. · Coordinate with internal and cross-team members to integrate and manage content projects. · Maintain and operate the knowledge base to ensure its relevance and accessibility. 3. Data Access Management: · Formulate guidelines for data access management for the Global Operations team. · Collaborate with various business units to manage data products and permissions. · Ensure compliance with data access protocols and facilitate smooth data operations. 4. Project Management: · Participate in and understand the full-cycle management of key projects within the Global Business Analyst team, such as data operations and cross-departmental collaboration projects. · Coordinate and drive efficient collaboration within the team and across teams to ensure timely and high-quality achievement of objectives. · Identify risks and issues during project execution, optimize project management processes and tools, and promote standardized management. 5. Communication and Meeting Management: · Organize and manage regular communication meetings within the global and regional BA team to ensure alignment on objectives, strategies, and project updates. · Facilitate effective communication between team members and other stakeholders to enhance collaboration and information sharing. · Prepare agendas, document meeting minutes, and follow up on action items to ensure accountability and progress tracking.

In this role, you will be a part of the Global Business Operations team, with a particular focus on Retail Customer Care performance and decision support. Using data and quantitative techniques, the decision support team acts as a consultant to provide insights and recommendations to drive operational performance improvement at vendor and Apple contact center sites. The successful candidate will identify business problems and translate those into analytical questions, and perform thorough descriptive / predictive analysis of contact center operational metrics to advise Retail Customer Care management on operational processes and programs efficiency. The candidate should possess proven intuition for business, strong quantitative and technical background and have excellent communication skill to influence and establish relationship with wide range of cross-functional team members. RESPONSIBILITIES: Lead weekly and quarterly business reviews with collaborators and drive operational improvements by supervising primary critical metric performance across demand, staffing and quality. Perform quantitative analysis to identify trends, correlations and root causes affecting key performance indicators from achieving established goals. Based on data insights collaborate closely with site lead, area managers and vendor managers to adjust strategies and actions. Apply statistical techniques on large disparate data sources to develop automated quantitative models that will forecast quarterly critical metric targets for operational teams. Collaborate with business leaders to incorporate upcoming program change impact into the model to generate critical metric targets that align with strategic business goals, driving motivation and efficiency within operational teams. Conduct ad-hoc analyses using both structured and unstructured data and implement A/B tests to evaluate ROI and customer experience impact of staffing strategies, support case creation and evaluate efficiency of new programs. Design data models for automated reports and develop dashboards using industry standard visualization tools such as Tableau to supervise key trends of metrics and generate insights on demand, staffing and quality performance.

Your Responsibilities As an Operations Manager at Didi ANZ, you will play a pivotal role in driving pricing strategy and enhancing customer experience to ensure sustainable growth and competitive advantage. Your key responsibilities include: Lead Pricing Strategy & Execution : - Own end-to-end pricing decisions, including dynamic price adjustments, surge pricing models, and promotional campaigns. - Conduct deep-dive analytics to evaluate pricing effectiveness, elasticity, and ROI, ensuring alignment with business goals. - Collaborate with BI, Product and other teams to design and implement scalable pricing frameworks. Market & Competitive Analysis : - Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments. - Develop segmentation strategies based on city dynamics, user behavior, and demand patterns. Customer Experience and Cross-Functional Collaboration: - Identify core user pain-points and work closely with regional and global teams to craft effective solutions using a wide range of levers. - Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in improving the way products are bought, sold, and distributed on a global scale to join us in China. Scope of Work: 1. Provide comprehensive support for team reporting preparation and analysis 2. Execute SQL queries and database operations to retrieve and manage team data requirements 3. Perform thorough data validation to maintain accuracy, integrity, and consistency across all datasets 4. Handle essential administrative tasks and day-to-day operational support