携程（中文客服）火车票一线(MJ030219)

1. 负责海外游戏本地化的质量把控，包括但不限于翻译、校对、润色、和LQA，对本地化交付结果全权负责； 2. 负责协助各游戏项目输出本地化质量把控规则、优化策略及计划，风格指南，优化本地化流程； 3. 帮助全组提升英语能力，包括但不限于英语语法、句式、地道表达和文化、习俗、风险禁忌等； 4. 负责探索与产出AIGC本地化相关指令，规范全组AIGC使用； 5. 负责其他语言类相关工作。

1、针对节日、热点等节点，完成竞品动态调研、内容推荐等； 2、负责日常活动的主题策划、文案撰写、设计对接、页面搭建、活动上线等全链路工作； 3、根据活动主题，通过社群、微博、贴吧等渠道，找到目标人群，完成活动转化。

1.As the head of operations, ensure warehouse efficiency, quality, and cost metrics meet expectations by effectively managing daily operations. 2.Collaborate with headquarters and regional functions to implement headquarters' standards for the warehouse, optimizing and improving areas such as staffing, systems, processes, materials, equipment, and layout. 3. Develop and implement warehouse operation plans based on customer needs to guarantee service delivery. 4.According to business demands, devise plans for overseas warehouse relocation, transitions, and construction of new facilities, overseeing projects from start to finish. 5. Monitor major operational risks for overseas warehouses (including third-party operated warehouses), encompassing but not limited to issues such as intellectual property infringement, loss prevention, natural disasters, and political factors, to ensure uninterrupted warehouse operations. 6.Oversee key performance indicators for last-mile services, promptly identify and resolve any issues to enhance merchants' logistics experiences. 1.作为运营的负责人，通过仓库实际运营管理保障仓库的时效、质量及成本指标符合预期 2.通过与总部及国家区域各职能协同，落实总部对仓库的规范要求，对仓库优化改善，包含不限于人员、系统、流程、物料、设备、仓库布局等； 3.根据客户需求，制定、落实仓库运营保障方案 4.根据业务需求，制定海外仓搬仓、转仓、建新仓方案，跟踪实施至项目收尾； 5.监控海外仓（包括所属三方仓）的重大运营风险包含但不限于（侵权、防损、自然灾害，政治因素等），保障仓库的正常运作； 6. 能够兼顾监控尾程核心指标，及时发现问题，解决问题，提升商家物流体验；

1. 负责Lazada平台客服产品运营，对平台客服的整体业务目标负责，持续优化服务能力与用户体验，降低平台成本。 2. 洞察东南亚用户特点，结合国家策略，通过深入的数据分析挖掘本地化需求，推进客服流程改善以及体验提升； 3. 能协同业务运营、技术、设计等多部门，完成产品运营策略的发起、落地与上线后的数据分析与迭代。 1. Lead product operations for Lazada's customer care service, driving business objectives by optimizing service capabilities, enhancing user experience, and reducing costs. 2. Identify localized needs through data analysis and market insights across Southeast Asia. Improve customer care service processes aligned with regional strategies. 3. Collaborate with cross-functional teams (business operations, tech, design) to initiate, implement, and iteratively optimize product strategies through post-launch performance analysis.