携程Operation Executive/Manager 酒店运营专员/经理(MJ031890)
任职要求
1、本科及以上学历，拥有1年以上OTA、酒店或相关行业工作经验。
2、英语熟练，能够与海外团队无障碍沟通。
3、对业务发展或运营具备深刻见解。
4、具备良好的逻辑思维、沟通协调及学习能力。
5、抗压…工作职责
1、Deeply understand the OTA and hospitality industry development, competitors, development prospects, etc., and assist with business strategies. 2、Develop business objectives in accordance with business strategies, and assist with regional implementation. 3、Responsible for overseas accommodation operations, including but not limited to communicating with the frontline teams, coordinating and solving various demands. 4、Organize internal and external data, perform in-depth data analysis, transform sophisticated data into pragmatic and usable insights on business challenges, trends and growth opportunities. 5、Work and actively communicate with cross-teams such as product, R&D, and data teams to facilitate the progress of projects. 6、Other operational support as assigned. Qualifications 1、Bachelor’s degree or above, with over 1 year of relevant experience in the OTA, hospitality, or related industries. 2、High proficiency in English, able to communicate with overseas teams without barriers. 3、Have deep insights into business development or operations. 4、Demonstrate good logical thinking, communication, and learning skills. 5、Demonstrate strong adaptability and resilience under pressure. Motivated, results-focused, and optimistic. 6、Very strong analytical and problem-solving skills. 7、Proficiency in Microsoft Office, especially PowerPoint, Excel, etc. 职责描述： 1、深入理解OTA及酒店行业的发展动态、竞争格局与前景趋势，协助制定业务策略。 2、依据业务策略制定发展目标，并协助在各区域落地实施。 3、负责海外住宿业务运营，包括但不限于与前線团队保持沟通，协调解决各类业务需求。 4、整合内外部数据，开展深度数据分析，将复杂数据转化为具有实操价值的业务洞察，揭示业务挑战、趋势与增长机遇。 5、与产品、技术、数据等跨部门团队保持积极沟通，协同推动项目进展。 6、完成指定的其他运营支持工作。
职责: 1. Help market managers to develop and sustain strong partner relationships by providing relevant support services to chain hotel partners 通过为连锁酒店合作伙伴提供相关支持服务，协助市场业务经理建立并维护稳固的合作伙伴关系 2. Ensure the chain hotel partners' product (content, rates, and availability) is consistently optimized and competitive on the Trip.com sites by operating Trip.com’s internal portals to maximize customer experience 通过运营Trip.com内部门户系统，持续优化连锁酒店合作伙伴的产品（内容、价格及房态），确保在Trip.com平台保持竞争力，最大化客户体验 3. Conduct the basic communication with chain hotel partners to ensure the smooth business cooperation 与连锁酒店合作伙伴保持基础沟通，确保业务合作顺畅开展 4. Execute effectively based on KPI metrics (targets, goals, and strategic objectives) set by Trip.com Group Management 高效执行Trip.com集团管理层制定的KPI指标（任务目标与战略规划） 5. Responsible for global accommodation operations, including but not limited to communicate with the frontline teams, coordinating and solving various demands 负责全球住宿业务运营，包括但不限于与一线团队沟通对接、协调解决各类需求 6. Track project progress and collaborate with cross-teams such as product, R&D, data, service and connectivity teams to promote the projects progress 跟踪项目进度，与产品、研发、数据、服务及系统对接等跨部门团队协作推进项目 7. Develop, maintain and optimize standard operating procedures (SOPs) to ensure consistency and improve effectiveness and efficiency 制定、维护并优化标准操作流程(SOP)，确保业务一致性，提升工作效能 8. Conduct regular analysis of business performance data to identify trends and areas for improvement 定期分析业务绩效数据，识别业务趋势并制定改进方案 9. Other reasonable duties as assigned 完成上级交办的其他合理工作
1. Assist market managers in establishing and maintaining strong partnership relationships with chain hotel partners. Provide comprehensive and relevant support services to chain hotel partners to deepen and broaden business cooperation. 2. Operate Trip's internal platforms proficiently to ensure that the products of chain hotel partners (including content, rates, and availability) are always optimized and competitive on Trip's websites. Maximize the customer experience and enhance brand attractiveness. 3. Conduct in-depth and effective basic communication with chain hotel partners. Timely resolve issues arising from cooperation to ensure the smooth progress of business cooperation and promote mutual benefits. 4. Execute tasks efficiently according to the Key Performance Indicators (KPIs) (targets, goals, and strategic directions) set by Trip Group Management, ensuring the achievement of various business indicators and driving continuous business growth. 5. Be responsible for the operation of overseas accommodation business, including but not limited to closely communicating with frontline teams, promptly coordinating and solving various business demands to ensure the efficient operation of the workflow. 6. Closely track the progress of projects and collaborate closely with cross-departmental teams such as product, R&D, data, service, and connectivity teams to jointly promote the smooth progress of projects and achieve expected project goals. 7. Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency in all work, improve work effectiveness and efficiency, and enhance the overall operation level. 8. Conduct in-depth regular analysis of business performance data, keenly identify business development trends and potential areas for improvement, and provide strong data support and strategic suggestions for business decisions. 9. Complete other reasonable tasks assigned by superiors. 1. 协助BD与国际酒店集团建立并维持稳固的合作关系，通过为酒店集团合作伙伴提供全面且相关的支持服务，助力拓展业务合作的深度与广度。 2. 熟练操作携程内部系统和应用，确保酒店集团合作伙伴的产品（包括内容、价格及可预订情况）在携程网站上始终保持优化状态且具备竞争力，最大程度提升客户体验，增强品牌吸引力。 3. 与酒店集团合作伙伴进行深入且有效的基础沟通，及时解决合作中出现的问题，保障业务合作的顺畅进行，促进双方互利共赢。 4. 依据关键绩效指标（目标、指标及战略方向）高效执行工作任务，确保各项业务指标的达成，推动业务持续增长。 5. 负责海外住宿业务的运营工作，包括但不限于与一线团队紧密沟通，及时协调并解决各类业务需求，保障运营流程的高效运转。 6. 密切跟踪项目进展，与产品、研发、数据、服务及互联互通等跨部门团队紧密协作，共同推动项目顺利推进，实现项目预期目标。 7. 制定、维护并优化标准操作流程（SOP），确保各项工作的一致性，提高工作的有效性和效率，提升整体运营水平。 8. 定期对业务绩效数据进行深入分析，敏锐识别业务发展趋势和潜在的改进空间，为业务决策提供有力的数据支持和策略建议。 9. 完成上级安排的其他合理工作任务。
Position Overview:We are seeking a passionate candidate to promote Trip.Biz's collaboration with Global Chain Partners and meet our clients' growing accommodation needs through offering a variety of hotel brands and range of products. The goal is to develop and execute a winning hotel solutions strategy with all Global Hotel Chains to secure the best hotel partnerships for our clients. Thorough understanding of the TMC market and clients’ needs in the corporate travel segment will be essential. Project Management:Manage end-to-end projects to deliver comprehensive solutions that meet business enablement, operational excellence, and strategic transformation needs with hotel chain partners.Coordinate with Trip.Biz internal teams, including client success, product, service, and marketing teams, to meet account expectations and maximize performance.Enhance products and capture new business opportunities such as Loyalty and marketing avenues to promote and drive new revenue streams.Strong technical project management capability, especially API related project. Able to deliver comprehensive project management file to make sure related party could deliver with timeline requirement. Account Management:Responsible for full account management, including performance tracking, production optimization, conducting workshops, and resolving issues to achieve mutual performance objectives.Deliver Quarterly Business Review to Hotel Chains with data-driven strategy and information to guide future collaborations, quantify and prioritize opportunities to improve inventory and client offerings. Build Strategic Partnership/Relationship Management:Initiate, develop, and manage mutually beneficial relationships with key stakeholders in assigned accounts (Global Chains) and facilitate discussions with senior executives regarding their business needs.Take end-to-end ownership of new hotel chain acquisitions and existing hotel chain management, understand partners' strategies and objectives, and contribute to account growth based on company strategy.
Key Help market managers to develop and sustain strong partner relationships by providing relevant support services to chain hotel partnersEnsure the chain hotel partners' product (content, rates, and availability) is consistently optimized and competitive on the Trip.com sites by operating Trip.com’s internal portals to maximize customer experienceConduct the basic communication with chain hotel partners to ensure the smooth business cooperationExecute effectively based on KPI metrics (targets, goals, and strategic objectives) set by Trip.com Group ManagementResponsible for overseas accommodation operations, including but not limited to communicate with the front-line teams, coordinating and solving various demandsTrack project progress and collaborate with cross-teams such as product, R&D, data, service and connectivity teams to promote the projects progressDevelop, maintain and optimize standard operating procedures (SOPs) to ensure consistency and improve effectiveness and efficiencyConduct regular analysis of business performance data to identify trends and areas for improvementOther reasonable duties as assignedKey