携程QC_EN_HTL(MJ035795)
任职要求
- Full-Time Bachelor degree or above; - Proficiency in English both verbal and written, Chinese is a plus. - Strong organization and time management skills. - Strong communication skills in 1 on 1 or public speaking. - A strong customer oriented mindset. - Good …
工作职责
- Evaluate advisor performance by monitoring communications with customers and system operations. - Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems. - Lead or participate in service quality and workflow improvement initiatives. - Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required. - Advocate the Trip.com culture both internally and externally. - Assist with ad hoc projects assigned by Team Leads / Supervisors.
Evaluate advisor performance by monitoring communications with customers and system operations.Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems.Lead or participate in service quality and workflow improvement initiatives.Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required.Advocate the Trip.com culture both internally and externally.Assist with ad hoc projects assigned by Team Leads / Supervisors.
About the Position We are looking for an Quality Control Specialist, who will ensure our customer interactions are aligned withTrip.com’s service and business objectives. By playing a key role in the service team, you will be standardizing communication processes and improving the customer experience. This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our dynamic and fast-growing team? Key Evaluate advisor performance by monitoring communications with customers and system operations.Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems.Lead or participate in service quality and workflow improvement initiatives.Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required.Advocate theTrip.comculture both internally and externally.Assist with ad hoc projects assigned by Team Leads / Supervisors.
1、按要求保质保量的完成客服服务质检工作和用户负向反馈中服务全链路的复盘与定责工作，输出质检考核结果 2、在质检工作中挖掘发现服务过程中的各环节问题，优化客服执行、业务流程、质检标准、系统产品等，推动各部门改善 3、按要求对智能sop（坐席辅助工具）上线前进行质检验收，发现并输出sop工具不准确、不完整、不合理的问题，前置解决sop问题 4、积极完成上级领导交办的其他工作
1、对生产制程全环节进行定时、定量的抽样检验，及时发现不良品； 2、对产品进行抽检，建立各订单的不良品报表数据资料，为品质改善、合同追责提供数据依据； 3、将每天的抽检工作汇总为检验报告，提给品质工程师、采购人员、工厂人员，及时报告不良品现状，联合工厂QC及时改善处理，促进产品质量提升；