携程Knowledge Analyst_EN_NP_KA(MJ037430)

工作描述

职位描述
- With expert knowledge on the [Hotel or Flight or New Product] product, guide both new and existing Advisors on service-related best practices;
- Liaise with the Service Solution Team and other Stakeholders to create and maintain customer and service-orientated procedures;
- Work closely with relevant Team Leaders/Group Leaders to fully understand both Customer and Advisor pain points and inefficiencies which can be optimized;
- Always question the status quo. There is always be a better way of doing things;
- Advocate the  Trip.com  culture and standards;
- Assist with any ad hoc projects and tasks from Group Leaders/Managers where necessary

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