携程Operation Manager_RU_HKCG(MJ037766)

工作描述

Role Overview
• The RU Operation Manager will build, lead, and continuously improve the Russian-language service operation in Guangzhou. The role requires strong operational knowledge and management capability across both Flight and Hotel services, with ownership of service performance, customer experience, workforce stability, and team capability.

• The manager will lead an organization of 100+ employees covering frontline Operations and Shared Center functions such as Quality, Training, and Coaching, and will report directly to the Service Manager. The current service scope includes RU Hotel and Flight Chat services within approved service hours and channels.

• This is primarily an Operations Manager role. The successful candidate is expected to establish stable management routines, build a strong leadership bench, use data and frontline signals to identify operational problems, and drive cross-functional actions through to closure. Any future expansion of channels, service hours, or organizational scope will follow business approval.


Core Responsibilities…