百度热线客服（J101338）

We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team. For our GBS team, we are looking for a Specialist to help us drive GBS P2P within Siemens and beyond. We are a highly motivated team and are excited to get to know you. You'll make an impact by • Quickly responding to requests from customers and users via hotline phone, teams chat, or emails, and creating tickets on the SNOW system • Analyzing whether the requests from customers and users meet the service scope of OneSRM hotline team, and guiding customers and users to the correct service group if not • Diagnosing procurement process and application usage issues, and updating progress sharing with customers and users in a timely manner until the issues are resolved • Organizing related meetings to communicate with different teams (such as customers, users, IT, and backend support Atos team), promoting problem-solving solutions, and efficiently closing cases • Assisting customers in completing system-related change request services • Analyzing and identifying the root cause of customer or user complaints, developing corresponding improvement measures, and continuously optimizing to enhance customer satisfaction • Regularly conducting training to guide customers on the correct use of the system • Preparing reports and supporting digital project tasks • Supporting other functional tasks assigned by the supervisor

The Role Join Tesla’s global IT team as an IT Support Engineer, delivering high-quality technical support to employees across the world. In this role, you will provide end-to-end support for software and hardware issues through phone, remote tools, and ticketing systems. Beyond daily support, you will contribute to internal process optimization, knowledge management, and project-based solutions to enhance user experience and operational efficiency. We are looking for a proactive, detail-oriented, and customer-focused individual who thrives in a fast-paced environment and is passionate about technology and continuous improvement. Responsibilities： Provide timely and professional technical support to global Tesla employees via phone, remote tools, and ticketing systems (e.g., ServiceNow, Remedy, Rave) Monitor and manage service tickets from initiation to resolution, ensuring timely follow-up and closure Support and maintain company IT infrastructure, including desktops, laptops, printers, and other peripheral devices Troubleshoot and resolve software and hardware issues remotely Document and maintain technical knowledge base articles to support team efficiency and continuous learning Identify opportunities to improve internal processes and user experience through process optimization and automation Collaborate with cross-functional teams to design and deliver technology-driven solutions tailored to business needs