老虎国际End User Support Engineer

工作描述

Qualifications
[Experience]
• 3–5 years of hands-on end user support in a corporate environment. Experience in a MAS-regulated financial institution (bank, broker, insurer, fund manager) or a licensed fintech is strongly preferred.
• Candidates from traditional FI backgrounds: we value your controls discipline and audit readiness. You should also be comfortable working at fintech pace — lean team, no lengthy change advisory boards for standard endpoint tasks, expected to exercise good judgment independently.
• Candidates from fintech / tech backgrounds: we value your speed and self-sufficiency. You should understand that MAS-regulated entities have non-negotiable compliance obligations — every device must be managed, every ticket must be logged, every asset must be inventoried.
• Demonstrable experience supporting senior business leaders, with references to professionalism and discretion.
• Diploma or degree in Information Technology, Computer Science, or related field; or equivalent experience.
• Advantageous certifications: CompTIA A+, Microsoft 365 Modern Desktop Administrator, Apple Certified Support Professional (ACSP) or ITIL Foundation.

[Technical skills]
• Windows 11 — Advanced troubleshooting — Group Policy, Active Directory, registry, event logs, networking stack.
• macOS (Sequoia/Golden Gate) — System preferences, MDM profiles, Keychain, FileVault, JAMF Pro management.
• Mobile — iOS (Apple Business Manager, MDM enrolment) and Android (work profile, Knox / Intune).
• Networking — TCP/IP, VPN clients, Wi-Fi troubleshooting, DHCP/DNS basics.
• Security tools — EDR, SASE, DLP.
• Microsoft 365 — Outlook, Teams, OneDrive, SharePoint.

[Language & communication]
• Professional proficiency in English and Mandarin Chinese (spoken and written) is essential.
• Ability to explain technical issues to senior executives clearly and concisely, in either language, under pressure and without jargon.

[Personal attributes]
• Comfortable operating in ambiguity — not every process is written down yet; you help write it.
• Service-first mindset with a strong sense of urgency; VIP issues are always priority one, and you treat …