快手Commercial Policy Manager

Job Description: 1. New Offer Launch cross regions. Work closely with Global marekting team, Project team, Product Owner and cross hub commercial transformation team, to Define, Structure, Prepare, Deploy and Follow for given key strategic new offer launch, both internally & externally. a) Understand the MoMA offer portolio b) Define launch strategy (offer positioning 4P, target market, commercial policy, forecast, ramp-up and offer withdrawal etc); c) Define launch storyline and refine key message to communicate; d) Map and formalize launch action plans (when?/to whom?/in which way?/say what?), in cooperation with Offer Marketing and Sales teams, for both internal stakeholders and external GTM; e) Be accountable for offer post-sell target with product owner f) Identify and control launch budget to maximize returns on current business portfolio; g) Co-work with Global channel and commercial team on define AMSP (annual marketing and sales plan) target h) Design and deliver launch files & tools accordingly (presentations, videos, brochure, training modules, demos, tools etc); i) Design and implement internal & external trainings to cover all functions with Offer Marketing team through digital & traditional way; j) Work with MarCom team to organize external launch event and other online/offline MarCom activities; k) Develop a dashboard to follow-up monthly and track business performance metrics and action items for the first year ramp up; 2. Marketing Activation for assigned Offer Lines. Work closely with Offer Marketing/Segment Marketing team, and global marketing, to Define, Structure, Prepare, Deploy and Follow for annual marketing activation. a) Understand the Offer/Segment marketing annual business priorities; b) Define key message house and map whole year marketing activation plan by target audience (Event, Seminar, Training, PR, Ad., Digital Promotion etc); c) Identify the total budget and set proper KPI for each activity; d) Implement the activity in cooperation with related teams and vendors, and control the budget; e) Track and review the result and performance. 3. Optimize launch process for assigned Offer Lines. Fully engaged in each offer launch, review launch, continuously improve and document the launch process, and train the related parties on launch methodology. 4. Team support Support team to achieve high launch efficiency and post-sell sales target Qualifications: - Bachelor degree in Electrical Engineering, Marketing or related fields; - At least 3 years Launch/Marketing/Product/Project or related working experience in B2B industry; - Good time management skill and be able to well manage high workload under time pressure; - Strategic thinking, good organization, communication and presentation skill; - Good English skills both written and oral and can use as work language; - Proficient in MS Office (PowerPoint, Excel, and Word); - Willing to travel;

Position Overview: Oversee the full life cycle management of spare parts, establish an end-to-end sales system covering dealer management, pricing strategies, and digital operations, formulate market-oriented sales strategies, collaborate with warehousing logistics and digital construction, and ensure spare parts supply efficiency and profitability goals. Core Responsibilities 1、Dealer Lifecycle Management -Establish a distributor tiered management system and develop tiered training, empowerment, and onboarding standards and processes. Guide distributors to submit orders in compliance with standards through empowerment training, aiming to increase distributor order accuracy to over 95% and achieve sales targets. -Maintain and build dealer docking mechanisms, guide dealers to respond promptly to demand, such as order submission, payment, and shipping and pickup, while coordinating with warehousing and logistics departments to optimize distribution processes. -Build competitor intelligence collection channels to drive adjustments to our brand’s commercial policies and pricing strategies. 2、Profit and Pricing Strategies -Develop an annual dual-target business system for sales volume and profit, and build pricing models and commercial policy combinations to ensure target achievement. -Establish a pricing compliance review mechanism to ensure the price competitiveness of our brand’s core parts, and be responsible for maintaining master data of system sales prices. -Be responsible for the development of accessories and the formulation of sales strategies, and identify high-demand categories. 3、Operational Indicators and Process Optimization -Coordinate with procurement and warehousing teams to shorten replenishment cycles, focusing on key indicators such as order fulfillment rate (≥95%) and inventory-to-sales ratio (≤6). -Develop dealer management standard manuals, lead dealer inventory and sales diagnostics, and guide distributors to optimize inventory structures. 4、Team Management -Manage local sales teams (including procurement and logistics personnel), undertake and decompose KPIs and tasks issued by headquarters; undertake headquarters’ global strategic tasks, such as new market expansion pilots. -Be responsible for departmental team budget formulation and strategy development.

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We are currently seeking a high calibre professional to join our team in Malaysia as KYC Quality Assurance (Senior Specialist). Job Specification This role is required to operate with a strong commercial focus ensuring alignment to the Bank’s business objectives while adhering to the Bank’s control principles at all times. The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank’s KYC procedures. The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore. Core Responsibilities and Accountability • Execute QA strategy • Drive consistent approach to case completions and quality across local and offshore teams • Test the quality of approved KYC records against the Quality Assurance standards, reviewing the reliability and integrity of data collected and challenging the appropriateness of assumptions made where appropriate, and record results in the case management system • Preparation of QA scorecards in accordance with QA scoring matrix at team and individual levels, and monthly QA report for management reporting • Presents results to key stakeholders, tracks and monitors rectifications to the critical defects identified • Anticipate challenges and initiate solutions in the QA testing process • Review and endorse coaching documentation completed by team lead Others • Provide ongoing SME guidance to support the production teams • Identify key issues, risks and trends relating to output quality and perform root cause analysis; make recommendations for addressing identified deficiencies or improvement to operational processes • Deliver policy trainings and refreshers, as required • Provide support for urgent requests, assist the team in completing ad-hoc projects • Stay updated on industry best practices and emerging technologies in quality assurance and customer service to recommend implementable innovations Leadership & Teamwork • Advocate focus in customer experience at the heart of the team’s operations • Champion agile ways of working across the team • Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent • Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams