小鹏汽车Parts Sales Manager
任职要求
Qualifications •Educational Requirements: Bachelor’s degree or above, no specific major requirement. •Industry Experience: 8+ years of automotive parts sales management experience in the Middle East, familiar with Dubai Free Zone business rules. •Language Skills: Proficient in English business negotiations, capable of daily communication in Arabic. •Team Management: 8+ years of team management experience. •Cultural Adaptation: Deep understanding of Dubai’s business culture.
工作职责
Position Overview: Oversee the full life cycle management of spare parts, establish an end-to-end sales system covering dealer management, pricing strategies, and digital operations, formulate market-oriented sales strategies, collaborate with warehousing logistics and digital construction, and ensure spare parts supply efficiency and profitability goals. Core Responsibilities 1、Dealer Lifecycle Management -Establish a distributor tiered management system and develop tiered training, empowerment, and onboarding standards and processes. Guide distributors to submit orders in compliance with standards through empowerment training, aiming to increase distributor order accuracy to over 95% and achieve sales targets. -Maintain and build dealer docking mechanisms, guide dealers to respond promptly to demand, such as order submission, payment, and shipping and pickup, while coordinating with warehousing and logistics departments to optimize distribution processes. -Build competitor intelligence collection channels to drive adjustments to our brand’s commercial policies and pricing strategies. 2、Profit and Pricing Strategies -Develop an annual dual-target business system for sales volume and profit, and build pricing models and commercial policy combinations to ensure target achievement. -Establish a pricing compliance review mechanism to ensure the price competitiveness of our brand’s core parts, and be responsible for maintaining master data of system sales prices. -Be responsible for the development of accessories and the formulation of sales strategies, and identify high-demand categories. 3、Operational Indicators and Process Optimization -Coordinate with procurement and warehousing teams to shorten replenishment cycles, focusing on key indicators such as order fulfillment rate (≥95%) and inventory-to-sales ratio (≤6). -Develop dealer management standard manuals, lead dealer inventory and sales diagnostics, and guide distributors to optimize inventory structures. 4、Team Management -Manage local sales teams (including procurement and logistics personnel), undertake and decompose KPIs and tasks issued by headquarters; undertake headquarters’ global strategic tasks, such as new market expansion pilots. -Be responsible for departmental team budget formulation and strategy development.
Responsibilities 1. formulate and implement market management strategy for parts in national warehouse, establish parts library, optimize the strategy regularly based on market dynamics, sales data and customer feedback, and ensure rational allocation and efficient use of spare parts resources in national warehouse; 2. Inventory control and regulation: establish a sound inventory monitoring system for spare parts in the national warehouse, track the inventory level in real time, and set the safety inventory threshold in collaboration with relevant departments to avoid inventory backlog or out-of-stock situation, and ensure the timeliness and stability of spare parts supply; 3. market insight and sales promotion: in-depth analysis of the national library parts market demand, in-depth study of industry trends, competitors' strategies and changes in customer demand, and regularly write market analysis reports to provide a strong basis for the company to develop accurate sales strategy; 4. Logistics coordination and optimization: establish a sound logistics information tracking mechanism, monitor the status of parts transportation in real time, and for delays, damages and other abnormalities in the transportation process, quickly coordinate the resources of all parties to take effective countermeasures to ensure that the customer's parts delivery experience; 5. Team management and collaboration: lead and manage the parts sales team, clarify the work responsibilities and goals of team members, and build an efficient and professional sales team.
Job description： 1. Have the ability of market research, be able to independently complete the research and analysis of an industry or product, and provide indication for market selection. 2. Through market research, insight into market demand, combined with competitive product analysis, complete product planning and product pricing. 3. Have a certain product innovation thinking, can tap the function of product differentiation and enhance the competitiveness of products. 4. Parts of sales channel management, and product project management.
Responsibilities 1. responsible for developing the overall after-sales service strategy for the brand in Mexico and establishing the after-sales service capability system, which mainly includes spare parts, warranty, technology and service. 2. Provide support and management to dealers in all aspects such as spare parts, training and claims. 3. supervise dealers' implementation of service standards, and formulate and implement commercial policies. 4. be responsible for collecting and analyzing information on dealers' after-sales service operations, proposing improvement suggestions and tracking the improvement results. 5. Responsible for customer satisfaction survey, feedback and enhancement, handling major customer complaints, and promoting the enhancement of dealers' service capability. 6.Responsible for the effective development and implementation of market service activities. 7. Local service strategy development and implementation, to ensure that the key indicators such as parts fulfillment rate, one-time repair rate, after-sales service satisfaction and other key indicators to reach the first tier of the industry. 1. 负责制定本品牌在墨西哥的售后整体服务策略，建立售后服务能力体系，主要包括配件、保修、技术和服务等。 2. 向经销商提供备件、培训、索赔等各方面的支持与管理。 3. 负责监督经销商对服务标准的落地执行，制定并实施商务政策。 4. 负责经销商售后服务运营信息的收集及分析，提出改进建议并跟踪改进结果。 5. 负责客户满意度的调查，反馈与提升，处理重大客户投诉，推动经销商服务能力的提升。 6.负责市场服务活动的有效开展并执行。 7.本地服务策略制定和实施，保证配件满足率、一次性修复率、售后服务满意度等关键指标达到行业第一梯队。
