美图Global Customer Service Operations Specialist

工作描述

任职要求
Why We Need You:
At Meitu, we build AI-powered visual apps that millions of people worldwide use to create and connect. When those users hit a snag, they turn to us for help — and that’s where you come in. We’re looking for a genuine people person who can turn a confusing moment into a “wow, that was easy” experience, all while helping our products get smarter. If you’re the kind of person who loves solving puzzles, writing thoughtful replies, and geeking out over how a support interaction can feel more human, we want to meet you.

What You’ll Do:
· Be the voice of our global community — jump into emails, live chat to answer questions and solve problems, with a special focus on making our overseas users feel right at home;
· Turn frowns upside down — dig into complaints and tricky issues, figure out what’s really going on, and loop in the right teams to deliver fixes that keep our brand reputation shining;
· Be the user’s inside voice — capture and organize the feedback you hear every day, then turn those real…