蚂蚁金服Ant International-Senior Product Manager - Global Customer Service Platform (Internationalization)-Malaysia

工作描述

任职要求
1. Bachelor's degree or above with 5+ years of product management experience in contact center or customer service platforms, including end-to-end ownership of greenfield builds or large-scale platform evolution.
2. Must-have: Hands-on experience designing and delivering multi-channel customer service platforms encompassing global voice/CC, online social media, and email ticketing. Deep familiarity with the full-stack architecture and integration model across the customer service platform → contact center (CC) → number provider → telecom carrier chain, including operational and maintenance frameworks.
3. Strong command of SIP/RTP and related communication protocols. Familiarity with open-source telephony frameworks such as FreeSWITCH/OpenSIPS. In-depth understanding of cross-border voice communication links (international trunking, local breakout gateways, number routing, etc.) and relevant compliance requirements (GDPR, PDPA, local telecom regulations, etc.).
4. Familiarity with mainstream CCaaS/CPaaS platforms (Genesys Cloud, Twilio Flex, Amazon Connect, Avaya, etc.). Experience with large-scale contact center platform integration or migration is preferred.
5. Proficient in English as a working language — able to read technical documentation fluently and independently …