亚马逊Sr Customer Success Manager, Global Selling
任职要求
基本任职资格
- 10+ years of Microsoft Excel experience
- Bachelor's degree
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
优先任职资格
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
Our…工作职责
Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 18 overseas stores, and supporting local sellers’ success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally. Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Senior Business Program Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, providing critical support to drive greater efficiency, productivity, consistency, scalability, and impact. The successful candidate must be able to work directly, in a hands-on way, with multiple stakeholders and business teams, on multiple programs and projects at one time, as well as provide solutions that are highly usable, scalable, extensible, and maintainable. S/He needs to be passionate about his/her work, self-motivated, detail oriented and have excellent problem-solving abilities, as well as superb communication and program/project management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. The candidate will also be required to deal with highly ambiguous problems, identify root cause, devise and drive towards simple solutions to complex problems. Roles and Responsibilities: • Act as an single owner in ESM team on business domain and own business goal setting and team executions. • Accumulate in-depth Seller learning under each profile and generate business insights to help Sellers grow. • Drive business insights generation and provide guidance to account management team to help generate actionable next steps, and improve account management efficiency. • Co-work with multiple stakeholder / business teams to develop new business initiatives and translate into execution • Structures work flow across the team to effectively implement each workstream & related operational activities • Develop, implement and automate new and existing processes in a standardized and scalable format, while leverage global resources to drive improvement based on local needs whenever possible • Innovate to improve Seller experience via continuously engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice
- Identify opportunities across the Global Selling Brand growth life cycle, build up new products/services to help the growth and success of Global Selling Brands, define go-to-market strategy and drive the success of the products. - Clearly define and communicate Seller Experience pain points, gain support from internal stakeholders and external partners. - Raise the bar on Seller experience and work with product and tech teams to improve product features. - Work with business and marketing functions to drive go-to-market plan.
- Develop Product/Program Master plan for ESM, and build implementation plan. - Deliver business dive deep and risk management. - Build ESM PoV, to drive global/ multi-functional/ ESM level influence.
- Develop Product/Program Master plan for ESM, and build implementation plan. - Deliver business dive deep and risk management. - Build ESM PoV, to drive global/ multi-functional/ ESM level influence.
Job Title: Key Account Sales Manager For 50 years, AMD has driven innovation in high-performance computing, graphics, and visualization technologies ― the building blocks for gaming, immersive platforms, and the datacenter. Hundreds of millions of consumers, leading Fortune 500 businesses, and cutting-edge scientific research facilities around the world rely on AMD technology daily to improve how they live, work, and play. AMD employees around the world are focused on building great products that push the boundaries of what is possible. For more information about how AMD is enabling today and inspiring tomorrow, visit the AMD (NASDAQ: AMD) website, blog, Facebook and Twitter pages. The Position The Sales Manager will drive sales and grow market share for AMD PCs, servers, and professional graphics. You will be responsible for driving an AMD total product portfolio that will build business development with industry customers and will be responsible for establishing the AMD sales strategy, partnerships and market approach to drive customer relationships and deliver revenue goals. Specific Responsibilities: Understand the customer's business goals and requirements; foster relationships and manage customer expectations to mutually aligned business goals with AMD. Educate partners on AMD technologies and solutions; may be brought in by partners to help sell AMD technology in OEM products to end customers. Create and implement sales and marketing programs to grow AMD's business within the channel. Manage executive relationships between partners and AMD. Achieve assigned quota for AMD products. Be a strong advocate for the customer internally to AMD, reporting and resolving customer issues. Define and execute the top account server sales-out strategy. Grow EPYC/GPU sales and market share. To develop key accounts short-term and long-term strategy and action plan Responsible for key account’s AMD EPYC/GPU volume and SOW breakthrough and growth Develop and keep close relationships with key account products, technology, procurement, and various business divisions. Funnel new market opportunities to the AMD design-in and business unit teams.