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美图Customer Tech Manager(US)

社招全职销售&客户成功类状态:招聘

任职要求


Bachelor’s degree in Business, Computer Science, Data Analytics, or related field (or equivalent experience).
Foundational knowledge of AI/ML concepts and API workflow to comfortabtly discussing how these technologies impact client operations.
Strong communication skills: ability to translate technical concepts into practical business language.
Analytical mindset: comfort with data interpretation and workflow ma…
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工作职责


Key Responsibilities
Onboarding and training: Guide new clients through setup, ensuring smooth adoption and confidence in using Evelab Insight tools.
Relationship management: Build strong, long-term partnerships with clients, acting as their advocate within Evelab Insight.
Pain Point Identification: Identify client pain points, design and develop tailored solutions that maximize efficiency and ROI.
Solution optimization: Track client usage and outcomes, proactively addressing risks and surfacing insights.
Upsell and expansion: Spot opportunities to introduce new features or services aligned with client goals.
Cross-functional collaboration: Partner with Sales, Product, and Support teams to deliver seamless client experiences.
Feedback loop: Capture client insights to inform product development and service improvements.

Required
包括英文材料
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