英伟达Customer Technical Program Manager
任职要求
• 5+ years in a high-tech electronics or semiconductor industry with a focus on program/project management. BS/MS Engineering or Computer Science. • Experience and therefore deep customer savvy born of running significant and complex server engagement programs, especially with strategic customers with large datacenter deployments. • Strong technical savvy, including server development and datacenter qualification/deployment. • Supreme leadership skills across broad and diverse functional teams. • Graphics,…
工作职责
We are now looking for a Customer Technical Program Manager ! At NVIDIA, our employees are passionate about parallel and visual computing. We're united in our quest to transform the way graphics are used to solve some of the most complex problems in computer science. It started out as an engine for simulating human imagination, conjuring up the amazing virtual worlds of video games and Hollywood films. Today, NVIDIA’s GPU simulates human intelligence, running deep learning algorithms and acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. This is our life’s work — to amplify human imagination and intelligence. And we've only scratched the surface of what we can accomplish when we apply our technology to it. We need passionate, hard-working and creative people to help us take on some of these once-in-a-lifetime opportunities.As a key member of the Customer Program Management Team for NVIDIA's Enterprise business units, we are looking for a Program Management professional who will be responsible for leading customer relations as well as technical/operational program execution for some of our most important enterprise and cloud service provider customers. What you’ll be doing: • You will first define the strategy and tactics for successfully executing graphics-based server product solutions (including AI/deep learning, high-performance computing, virtualization, and remote visualization), from evaluation/proof-of-concept, to design/development/qualification/validation, through customer acceptance and production datacenter deployment. • Execute the plan you created by: identifying and assembling the core support team, formally kicking off the project with the customer, supporting the design-in effort by providing technical collateral/product samples/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring customer acceptance and production deployment. • Post-production/deployment, you will provide sustaining technical support to the customer and act as a case manager to lead resolution of field quality issues/escalations. • Translation of customer requirements into specific tasks and assignment of those tasks to relevant functional areas should come second nature to you. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role. • Are you able to handle multiple customers and customer programs at a time, across worldwide geographies and time zones? • Can you effectively organize and lead complex technical engineering-to-engineering (hardware and software) discussions? • Work closely with engineering, operations, quality, marketing, and sales teams to resolve technical and logistical issues.
1. Achieve warehouse performance objectives, in particular by establishing warehouse on-the-floor operation excellence daily management methods; define cost saving, productivity and service level improvement opportunities, measure performance, analyze opportunities, improve and control performance, constantly aim to reach the ultimate goal to establish outstanding customer satisfaction, speed inbound to outbound cycle time and eliminate errors 2. Maintain receiving, warehousing, and outbound operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 3. Communicate closely with internal and external warehouse customers, report to management and to group internal stakeholders 4. Comply with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. 5. Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols. 6. Maintain physical condition of warehouse by planning and implementing new design layouts including automated sorting machinery; inspecting equipment; issuing work orders for repair and requisitions for replacement. 7. Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, report to Management 8. Maintain warehouse staff by recruiting, selecting, orienting, and training employees. 9. Maintain warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. 10. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 11. Contribute to North America BU level projects with the certain effort as needed.
1. Achieve warehouse performance objectives, in particular by establishing warehouse on-the-floor operation excellence daily management methods; define cost saving, productivity and service level improvement opportunities, measure performance, analyze opportunities, improve and control performance, constantly aim to reach the ultimate goal to establish outstanding customer satisfaction, speed inbound to outbound cycle time and eliminate errors 2. Maintain receiving, warehousing, and outbound operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 3. Communicate closely with internal and external warehouse customers, report to management and to group internal stakeholders 4. Comply with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. 5. Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols. 6. Maintain physical condition of warehouse by planning and implementing new design layouts including automated sorting machinery; inspecting equipment; issuing work orders for repair and requisitions for replacement. 7. Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, report to Management 8. Maintain warehouse staff by recruiting, selecting, orienting, and training employees. 9. Maintain warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. 10. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 11. Contribute to North America BU level projects with the certain effort as needed.
About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centers for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. 1、Develop and execute comprehensive marketing strategies to promote overseas hotel accommodation, including internal training and external launch plans to increase product adoption 制定并执行全面的营销策略以推广海外酒店，包括内部培训和外部发布计划以提高产品采用率 2、Conduct competitive analysis and market research to support the commercial and product teams' efforts 进行竞争分析和市场研究，并支持商业和产品团队的工作 3、Collaborate with internal teams and external partners to ensure the successful implementation of marketing initiatives 与内部团队和外部合作伙伴合作，确保营销计划的成功实施 4、Translate technical details into benefits for partners and create compelling messages across marketing channels (case studies, landing pages, brochures, etc.) 通过各种营销渠道（如案例研究、登陆页面、宣传册等）运用技术手段帮助合作伙伴产生经济收益 5、Monitor and analyze campaign performance, utilizing data-driven insights to optimize strategies and achieve marketing objectives 监控和分析市场营销项目进展，利用数据驱动的洞察来优化策略并实现营销目标 6、Stay updated with industry trends and best practices, continuously improving marketing strategies to drive business growth 了解行业趋势和最佳实践，不断改进营销策略以推动业务增长