英伟达Customer Technical Program Manager
任职要求
• 5+ years in a high-tech electronics or semiconductor industry with a focus on program/project management. BS/MS Engineering or Computer Science. • Experience and therefore deep customer savvy born of running significant and complex server engagement programs, especially with strategic customers with large datacenter deployments. • Strong technical savvy, including server development and datacenter qualification/deployment. • Supreme leadership skills across broad and diverse functional teams. • Graphics, AI/deep learning, high performance computing, and/or cloud datacenter development/deployment experience desirable. • Validated history of 5+ years of Project/Program Management of server and software product solutions • Strong technical background and experience working with customers in a cloud development/deployment and/or OEM environment. • Experience leading global. Travel <10% Ways to stand out from the crowd: • Team player, loves to work in a team environment. • Native Mandarin, Fluent English.
工作职责
We are now looking for a Customer Technical Program Manager ! At NVIDIA, our employees are passionate about parallel and visual computing. We're united in our quest to transform the way graphics are used to solve some of the most complex problems in computer science. It started out as an engine for simulating human imagination, conjuring up the amazing virtual worlds of video games and Hollywood films. Today, NVIDIA’s GPU simulates human intelligence, running deep learning algorithms and acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. This is our life’s work — to amplify human imagination and intelligence. And we've only scratched the surface of what we can accomplish when we apply our technology to it. We need passionate, hard-working and creative people to help us take on some of these once-in-a-lifetime opportunities.As a key member of the Customer Program Management Team for NVIDIA's Enterprise business units, we are looking for a Program Management professional who will be responsible for leading customer relations as well as technical/operational program execution for some of our most important enterprise and cloud service provider customers. What you’ll be doing: • You will first define the strategy and tactics for successfully executing graphics-based server product solutions (including AI/deep learning, high-performance computing, virtualization, and remote visualization), from evaluation/proof-of-concept, to design/development/qualification/validation, through customer acceptance and production datacenter deployment. • Execute the plan you created by: identifying and assembling the core support team, formally kicking off the project with the customer, supporting the design-in effort by providing technical collateral/product samples/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring customer acceptance and production deployment. • Post-production/deployment, you will provide sustaining technical support to the customer and act as a case manager to lead resolution of field quality issues/escalations. • Translation of customer requirements into specific tasks and assignment of those tasks to relevant functional areas should come second nature to you. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role. • Are you able to handle multiple customers and customer programs at a time, across worldwide geographies and time zones? • Can you effectively organize and lead complex technical engineering-to-engineering (hardware and software) discussions? • Work closely with engineering, operations, quality, marketing, and sales teams to resolve technical and logistical issues.
Fire TV powers a wide range of Smart TVs across the world on many different brands. We are looking for an experienced Senior Technical Program Manager, who to orchestrate the launch of new Fire TV devices for OEM/ODM partners in China. The 3P Fire TV team drives the coordinated effort to launch Fire TV programs, with both Amazon internal teams and 3P partners. In this role you will oversee the successful development, launch and sustaining of Fire TV programs. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, product managers, marketers, customer service leads as well as external partners (inc. device manufacturers, brand & retailers). This role is a good fit for someone who is organized, thrives in a dynamic environment, and understands the diverse perspectives of stakeholders to deliver complex programs. The ideal candidate is passionate about product development, interested in TV and video entertainment domains, with an established track of delivering technology products.
THE ROLE: We are in search of an experienced program manager with strong analytical, problem-solving and risk management skills Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful customer program launches. Must be self-directed and work in complex and dynamic ecosystems THE PERSON: As a Program Manager you will partner with our cross functional teams to manage customer accounts and their portfolio, understand our customers platforms/solutions. Identify and document customer requirements and establish engineering schedules. Drive AMD product solution deliverables and alignment with customers' platforms to ensure highest level customer satisfaction throughout their product lifecycle. KEY RESPONSIBILITIES: - Primary support contact in development and sustaining customer programs Develop customer specific solutions with full product cycle technical support, feasibility verification, and project management throughout the entire development process. Align with cross-functional teams (Marketing,Sales,Engineering,) on customer engagement, with emphasis on driving technical enablement/communications, technical support, and debug/issue resolution Coordinate on-time delivery of all engineering project deliverables into customer development projects Provide detailed level engineering schedules, resource requirements, and status reporting for customer ODM projects from design inception to mass production Identify program risks and develop mitigation plans Manage customer critical issues and escalations Manage customer sampling requirements in development Drive for highest levels of customer satisfaction
The Role: As a Senior Software Development Engineer - Systems, you will engage with an experienced cross-disciplinary staff to conceive, design, and bring to market innovative developer tools. You will work closely with an internal interdisciplinary team and outside partners to drive key aspects of product definition, execution, and test. You must be responsive, flexible, and able to succeed within an open collaborative peer environment. The ideal candidate has current and extensive experience developing and building Android systems and applications. The candidate understands what the limitations of the platform are and can design and implement additional services or help optimize existing ones to meet the product requirements. The ideal candidate: - Has in-depth expertise working with Android system - Experience on TIF and Android TV related work - Enjoys working side by side with partners, colleagues and teams on tough problems - Is highly effective and thrives in a dynamic environment with multiple, changing priorities - Knows what is important when releasing software to developers and has been through the process from start to finish - Is comfortable with proactive outward communication and technical leadership and never shies away from a challenge A day in the life In a typical day, you work closely with FireTV and FireOS developers, SoC vendors, ODMs, Hardware team, and technical program managers to create new platform features, debugging TIF and TV related issues, and deliver customer loving high quality smart TV products on time.
Keys to success include exceptional analytical, collaborative, problem solving, and presentation skills, as well as a natural desire to influence others drive results and deliver hands-on execution. • Proactive partnership with store teams and other internal teams to create targeted strategies relating to reducing operational expense, maximising service revenue, tracking improvement and cost savings over time, and reporting results weekly to leadership. • Continually balance targeted financial objectives with team and customer satisfaction. • Build and maintain key partnerships including Market Leaders, Store Leaders, and store teams. • Turn feedback captured into actions that influence service strategies and get results. • Analyse current service processes and procedures to continually seek new efficiencies. • Work collaboratively with AppleCare and Retail Leadership to drive adoption and compliance with service strategies. • Work with Reporting teams to ensure data is available, accurate and fit for the purpose of identifying trends in key operational metrics that yield actions to improve the business. • Deliver feedback to Field (Field Operations Leaders, Market Leaders, Store Leaders, Managers, Lead Genius') on performance trends and outliers. • Partner with the Field to plan next steps and actions to improve key focus areas. • Engage Training teams to influence training materials to improve strategies • Provide comprehensive updates to Retail/AppleCare Leadership on trends, actions and outcomes. • Conduct store visits to gather insights and drive actions; position requires up to 30% travel