亚马逊Customer Solution Manager, China CSM
任职要求
基本任职资格
• 10+ years leading and project managing complex, large scale, IT/technical/engineering programs
• 10+ years in a client facing role
• Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience (Computer Science preferred)
• Superior written and verbal communication skills • Demonstrated ability to effectively deliver information at the C-suite/VP level
• Experience working with current web technologies (especially Cloud)
优先任职资格
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
• Highly analytical, technically proficient, and able to learn new tools and software quickly
• Strong listening skills; demonstrated ability to ask effective questions
• Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment
• Strong organizational and troubleshooting skills with precise attention to detail
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You will have the opportunity to collaborate with customers, sales, solutions architecture, software development and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules. You will be a single point of contact to your customer and internal stakeholders on the progress of all the activities related to your customer. You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.
Job Title: Solution Sales Manager For 50 years, AMD has driven innovation in high-performance computing, graphics, and visualization technologies ― the building blocks for gaming, immersive platforms, and the datacenter. Hundreds of millions of consumers, leading Fortune 500 businesses, and cutting-edge scientific research facilities around the world rely on AMD technology daily to improve how they live, work, and play. AMD employees around the world are focused on building great products that push the boundaries of what is possible. For more information about how AMD is enabling today and inspiring tomorrow, visit the AMD (NASDAQ: AMD) website, blog, Facebook and Twitter pages. The Position The Sales Manager will drive sales and grow market share for AMD servers, and professional graphics. You will be responsible for driving an AMD total product portfolio that will build business development with industry customers and will be responsible for establishing the AMD sales strategy, partnerships and market approach to drive customer relationships and deliver revenue goals. Specific Responsibilities: Understand the customer's business goals and requirements; foster relationships and manage customer expectations to mutually aligned business goals with AMD. Educate partners on AMD technologies and solutions; may be brought in by partners to help sell AMD technology in OEM products to end customers. Create and implement sales and marketing programs to grow AMD's business within the channel. Manage executive relationships between partners and AMD. Achieve assigned quota for AMD products. Be a strong advocate for the customer internally to AMD, reporting and resolving customer issues. Define and execute the top account server sales-out strategy. Grow EPYC/GPU sales and market share. To develop key accounts short-term and long-term strategy and action plan Responsible for key account’s AMD EPYC/GPU volume and SOW breakthrough and growth Develop and keep close relationships with key account products, technology, procurement, and various business divisions. Funnel new market opportunities to the AMD design-in and business unit teams.
We’re seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Greater China Region. Our TAM’s are trusted advisors who help some of the most iconic businesses in the world, ensuring their long term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You’ll help craft and execute strategies to drive our customers’ adoption and use of AWS services. As a leader you will: - Manage and Grow a Business – You will own the profit and loss of multi-million dollar support business that is part of one of the fastest growing businesses in Amazon. - Engage Customers – Collaborate with global Sales Leadership to develop strong customer relationships and a deep understanding of your customer’s business and support needs. - Deliver Value – Help customers successfully plan, build, deploy, and operate world-class applications on the cloud. - Be a Customer Advocate – Understand industry trends, customer’s business needs and work with AWS Service teams to influence the AWS roadmap. - Grow Support - Identify and lead AWS initiatives that support our mission of being Earth’s most customer centric support organization. - Executive influence - Engage with Director and C-Level executives to translate business needs into technical and operational plans. - “Think Big” - Create mechanisms that allow us to scale while we continue to expand the team You’ll have a direct impact in enabling businesses across the region gain the most value from cloud. There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You’ll also have the chance to receive mentorship and gain AWS certifications. A day in the life At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. Our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS. We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.
As Senior Manager of Retail Technology Innovation in China, you will be the focal point of architecting and building the technology for customer-facing experiences, that bring Apple’s brand to life in Retail Stores. Partnering across the organization and broader Apple, you’ll develop a strategy to best showcase Apple’s products, software, and services while pushing the boundaries of what is possible. -Define technical requirements and develop concepts using a variety of design tools, including scenarios, sketches, storyboards, user flows, wireframes, motion studies, mock-ups, and prototypes -Hire and build and lead a dynamic regional team aligned with the strategic plan -Identify and activate opportunities to enhance customer experiences across a complex business landscape -Develop clear measurement criteria to define and evaluate success -Stay informed on emerging technologies and customer research to identify innovative interaction patterns -Lead with a customer-first mindset, using insights and research to drive decisions and improvements
THE ROLE: We are in search of an experienced program manager with strong analytical, problem-solving and risk management skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful customer program launches. Must be self-directed and work in complex and dynamic ecosystems.