微软Senior Technical Support Engineer
任职要求
Required Qualifications:• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience o OR 5+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language QualificationMandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking. For Azure VM & AKS (at least one of the following domains): General Skills• 2+ years of technical experience in a support, DevOps, or systems administration role.• Excellent problem-solving skills, with a demonstrated ability to use various data collection tools and methodologies to analyze problems, determine root cause, and develop effective solutions for customers.Core Platform: Azure, Virtualization & Server OS • Microsoft Azure Platform:• In-depth knowledge of Microsoft Azure architecture and its core components (Fabric, Compute, Storage).• Proven experience troubleshooting Azure Virtual Machines, including deployment failures, performance degradation, connectivity issues, and OS-level problems.• Familiarity with Azure Platform services that interact with VMs and AKS. • Server Operating Systems (Linux/Windows):• Mastery in supporting and troubleshooting Linux (Redhat/Ubuntu, etc.), including deep knowledge of the boot process, filesystems, and network device/protocol configuration.• Strong experience supporting and maintaining Windows Server environments is a significant plus.• Familiarity with core OS services such as SSH, FTP, NFS, DNS, DHCP, Samba, and LDAP.• Understanding of OS Internals concepts and security principles. • Virtualization:• Solid understanding of virtualization concepts.• Hands-on experience with VMware vSphere or Microsoft Hyper-V Manager is highly valuable for understanding hybrid scenarios and replicating customer environments.Containerization: Kubernetes (AKS) • Kubernetes & Container Fundamentals:• Deep understanding of Kubernetes (K8s) architecture, including the interaction principles of control plane components (API Server, etcd, Scheduler, Controller Manager) and worker node components (Kubelet, Kube-proxy).• Proficient in Kubernetes troubleshooting methods, with the ability to use kubectl commands (e.g., describe, logs, exec) for in-depth analysis of clusters and applications.• A solid understanding of container technology (Docker). • Azure Kubernetes Service (AKS):• Specific experience troubleshooting Azure Kubernetes Service (AKS) clusters, including node health (NotReady status), pod lifecycle issues (e.g., CrashLoopBackOff, Pending), and cluster upgrades. • Scripting & Automation:• Proficiency in at least one shell environment (BASH, sh, tcsh, ksh).• Experience using scripting languages (PERL, Python, Ruby, PhP) and tools (Jenkins) to analyze logs or automate diagnostic tasks. For Azure Data & AI (at least one of the following domains):• Hands-on experience with Databricks and Azure Data Factory (ADF) is highly preferred. Solid understanding of modern data processing frameworks and cloud-based data solutions. Familiarity with Hadoop, Spark, HBase, Kafka, or similar Big Data technologies is a plus.• Relational Database Management Systems like SQL Server, MySQL, PostgreSQL, etc.• Microsoft Business Intelligence product like Power BI, Analysis Service, etc.• Otherso Expertise in Java, C#, Python is a big plus.o MongoDB, Data warehouse, ETL is a big plus. o Knowledge of Microsoft Azure architecture and its components is a big plus. For SCIM (at least one of the following domains): - Knowledge of at least one of the following domains: Active Directory and, or Azure Active Directory Administration, Intune or security & compliance related. - Operation system: Windows Server, Wind…
工作职责
• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. • Respond to and resolve critical customer issues as part of a 24x7 on-call rotation.
1、负责摄像头模组的评估选型，负责Camera新器件、新工艺的收集和研究，并建立资源库，输出研究分析报告，并成功导入产品项目中； 2、熟悉Cam模组电子，结构，光机等设计要点，负责Cam模组定制开发，量产交付； 3、负责与Camera主流马达厂家及其他创新厂家保持密切沟通，掌握Camera模组变焦和OIS的技术发展趋势，确保Camera模组能够获得最大的对焦和防抖性能； 4、负责与Camera Sensor厂家保持密切沟通，掌握Camera Sensor的技术发展趋势，确保发挥Sensor的最优性能满足VR系统的需求； 5、涉及部品的重大技术问题协助推动厂家技术支持； 6、部品通用化管理和兼容性设计。
1、负责RTOS操作系统移植，支撑任务调度/内存管理/动态加载等OS能力； 2、负责I2C/I3C/SPI等各类IP外设驱动开发； 3、负责acc/mag等各类sensor器件驱动开发； 4、负责对接Android各类Sensor service服务的底层通路建设； 5、负责AI推理框架，模型量化，sensor类算法； 6、负责智能业务如行人导航，融合定位，行为识别等业务交付。
Partnership Development: Identify, negotiate, and secure partnerships with MNOs and MVNOs globally. Maintain strong relationships to ensure long-term collaboration and mutual growth. Contract Negotiation: Lead negotiations for partnership agreements, ensuring alignment with company strategy and objectives. Manage the end-to-end process from initial contact to contract signing. Market Expansion: Develop and implement strategies to expand the availability and reach of travel essentials products, driving market share growth in key regions. Product Enhancement: Collaborate with partners to develop and launch new products or services that meet the needs of travelers. Provide market insights to optimize product offerings and enhance customer satisfaction. Cross-functional Collaboration: Work closely with internal departments such as marketing, operations, and customer service to ensure seamless integration and execution of different projects. Performance Monitoring: Regularly review and analyze partner performance metrics. Provide insights and recommendations to improve outcomes and maximize ROI. Market Research: Conduct ongoing research on industry trends, competitor activities, and technological advancements in the telecom sector. Use this information to inform strategy and drive innovation. Reporting: Prepare regular reports on business partnership activities, market trends, and performance metrics for senior management.
1. Assist in implementing the Choice business strategies, standards, and SOPs formulated by the regional team to ensure that local business operations follow the established directions. 2. Establish good cooperative relationships with local suppliers and partners, expand business resources, and promote the continuous development of the business. 3. Serve as a communication bridge between the local team and the regional team, and accurately and promptly convey the needs and information of both sides to ensure efficient and smooth business collaboration. 4. Collaborate with and track the local BD and buyer teams in the daily operation and management of the local product inventory, including tasks such as product listing, inventory control, and price adjustment, to improve the sales performance of local products. 5. Handle various problems and emergencies that arise during the implementation of local business, coordinate resources from all parties to solve them, and maintain the continuous operation of the business. 6. Participate in formulating marketing activity plans for the local market, integrating regional strategies with local characteristics to enhance the market competitiveness of the business.