微软Senior Technical Support Engineer
任职要求
Required Qualifications:• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience o OR 5+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language QualificationMandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking. For Azure VM & AKS (at least one of the following domains): General Skills• 2+ years of technical experience in a support, DevOps, or systems administration role.• Excellent problem-solving skills, with a demonstrated ability to use various data collection tools and methodologies to analyze problems, determine root cause, and develop effective solutions for customers.Core Platform: Azure, Virtualization & Server OS • Microsoft Azure Platform:• In-depth knowledge of Microsoft Azure architecture and its core components (Fabric, Compute, Storage).• Proven experience troubleshooting Azure Virtual Machines, including deployment failures, performance degradation, connectivity issues, and OS-level problems.• Familiarity with Azure Platform services that interact with VMs and AKS. • Server Operating Systems (Linux/Windows):• Mastery in supporting and troubleshooting Linux (Redhat/Ubuntu, etc.), including deep knowledge of the boot process, filesystems, and network device/protocol configuration.• Strong experience supporting and maintaining Windows Server environments is a significant plus.• Familiarity with core OS services such as SSH, FTP, NFS, DNS, DHCP, Samba, and LDAP.• Understanding of OS Internals concepts and security principles. • Virtualization:• Solid understanding of virtualization concepts.• Hands-on experience with VMware vSphere or Microsoft Hyper-V Manager is highly valuable for understanding hybrid scenarios and replicating customer environments.Containerization: Kubernetes (AKS) • Kubernetes & Container Fundamentals:• Deep understanding of Kubernetes (K8s) architecture, including the interaction principles of control plane components (API Server, etcd, Scheduler, Controller Manager) and worker node components (Kubelet, Kube-proxy).• Proficient in Kubernetes troubleshooting methods, with the ability to use kubectl commands (e.g., describe, logs, exec) for in-depth analysis of clusters and applications.• A solid understanding of container technology (Docker). • Azure Kubernetes Service (AKS):• Specific experience troubleshooting Azure Kubernetes Service (AKS) clusters, including node health (NotReady status), pod lifecycle issues (e.g., CrashLoopBackOff, Pending), and cluster upgrades. • Scripting & Automation:• Proficiency in at least one shell environment (BASH, sh, tcsh, ksh).• Experience using scripting languages (PERL, Python, Ruby, PhP) and tools (Jenkins) to analyze logs or automate diagnostic tasks. For Azure Data & AI (at least one of the following domains):• Hands-on experience with Databricks and Azure Data Factory (ADF) is highly preferred. Solid understanding of modern data processing frameworks and cloud-based data solutions. Familiarity with Hadoop, Spark, HBase, Kafka, or similar Big Data technologies is a plus.• Relational Database Management Systems like SQL Server, MySQL, PostgreSQL, etc.• Microsoft Business Intelligence product like Power BI, Analysis Service, etc.• Otherso Expertise in Java, C#, Python is a big plus.o MongoDB, Data warehouse, ETL is a big plus. o Knowledge of Microsoft Azure architecture and its components is a big plus. For SCIM (at least one of the following domains): - Knowledge of at least one of the following domains: Active Directory and, or Azure Active Directory Administration, Intune or security & compliance related. - Operation system: Windows Server, Wind…
工作职责
• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. • Respond to and resolve critical customer issues as part of a 24x7 on-call rotation.
• Lead end-to-end program management for large-scale testing and mass production of L2P/L2PP/Parking functions in JP/SK and EU. • Manage test schedules, oversee execution, and align with mass-production milestones. • Analyze test data, conduct issue triage and root-cause analysis, and determine software release readiness. • Collaborate with cross-functional teams to resolve key issues and optimize test processes. • Track quality metrics, risks, and project progress to ensure on-time delivery of AD software. • Develop integrated test and launch plans and deliver clear progress reports. • Lead and mentor the test team to build capabilities in large-scale testing and project delivery.
Responsibilities: • Program & Technical Leadership: Lead the end-to-end technical execution of our largest, most complex broadcast programs (e.g., Valorant Champions, League of Legends World Championship). Program & Technical Leadership: • Contribution to Strategy: Partner with the Principal TPM to contribute to the multi-year technical roadmap by providing data-driven insights. Implement the global asset strategy for your events, determining the optimal mix of rented vs. owned equipment to meet event goals. Contribution to Strategy: • Contractor Team Management: Lead and manage the event-specific broadcast tech manager, utility contractor and vendor teams. Handle resource planning, task assignment, and performance management for your events, ensuring adherence to global standards. Contractor Team Management: • Vendor & Project Management: Manage day-to-day vendor relationships and delivery for your assigned events. Contribute to SOW creation and manage the event-level budget, ensuring events are delivered on time and on budget. Vendor & Project Management: • Operational Excellence: Serve as the direct point of accountability for the technical health and success of your events. Champion and implement broadcast technology excellence, monitoring, and continuous improvement within Esports Production Management. Operational Excellence: • Technology & Process Improvement: Identify, evaluate, and pilot emerging technologies within your projects. Recommend new solutions and process improvements based on project outcomes. Partner with Esports Event Technology (EET) on integration for broadcast engineering, systems, networking, and broadcast design. Technology & Process Improvement: • Mentorship & Stakeholder Management: Act as a technical mentor for tech managers and contractor and vendor leads. Communicate project status, risks, and milestones effectively to all event stakeholders and management. Mentorship & Stakeholder Management:
• Own a product space that provides LOL and TFT game developers with features they need that are specific to Tencent Regions. • Manage essential customer and partner relationships, including game teams and central platform teams that support your product space. • Create a product roadmap and manage a prioritized backlog for your product space, ensuring your team is working on the highest value work. • Actively manage project scope as a result of customer and partner feedback and ensure the product development is aligned with objectives. • Partner with your Engineering Manager peer to successfully execute projects through the development lifecycle, from discovery to release. • Develop and uphold service-level objectives and agreements for your product space, in collaboration all core customers and supporting organizations. • Partnering with the other Shanghai Tech Team leads, foster a high velocity, high performance organization.
• Ensure that operations in APAC meet desired performance metrics in the region • Serve as Live Operation’s primary representative • Coordinate with game publishing teams to ensure publishing efforts match product deliveries • Create program plans with cross functional teams such as creative, architecture, operations, technical teams, and leadership • Evangelize processes and delivery methodologies to ensure we accomplish our program goals • Facilitate and manage Agile project management ceremonies and processes for large or team-of-team project teams • Organize program-level planning, communication, and team member rituals • Manage risks and issues across programs and within teams • Foster transparency and predictability by building and maintaining roadmaps for assigned programs • Maintain partner relationships, providing visibility into workstreams and maintaining partner satisfaction • Collaborate with multiple operations’ leadership to ensure that our games operate at the same or better level of quality as other regions