微软Senior Technical Support Engineer

任职要求

Required Qualifications:• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience o OR 5+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience

 

Language QualificationMandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.

For Azure VM & AKS (at least one of the following domains):

General Skills• 2+ years of technical experience in a support, DevOps, or systems administration role.• Excellent problem-solving skills, with a demonstrated ability to use various data collection tools and methodologies to analyze problems, determine root cause, and develop effective solutions for customers.Core Platform: Azure, Virtualization & Server OS

• Microsoft Azure Platform:• In-depth knowledge of Microsoft Azure architecture and its core components (Fabric, Compute, Storage).• Proven experience troubleshooting Azure Virtual Machines, including deployment failures, performance degradation, connectivity issues, and OS-level problems.• Familiarity with Azure Platform services that interact with VMs and AKS.

• Server Operating Systems (Linux/Windows):• Mastery in supporting and troubleshooting Linux (Redhat/Ubuntu, etc.), including deep knowledge of the boot process, filesystems, and network device/protocol configuration.• Strong experience supporting and maintaining Windows Server environments is a significant plus.• Familiarity with core OS services such as SSH, FTP, NFS, DNS, DHCP, Samba, and LDAP.• Understanding of OS Internals concepts and security principles.

• Virtualization:• Solid understanding of virtualization concepts.• Hands-on experience with VMware vSphere or Microsoft Hyper-V Manager is highly valuable for understanding hybrid scenarios and replicating customer environments.Containerization: Kubernetes (AKS)

• Kubernetes & Container Fundamentals:• Deep understanding of Kubernetes (K8s) architecture, including the interaction principles of control plane components (API Server, etcd, Scheduler, Controller Manager) and worker node components (Kubelet, Kube-proxy).• Proficient in Kubernetes troubleshooting methods, with the ability to use kubectl commands (e.g., describe, logs, exec) for in-depth analysis of clusters and applications.• A solid understanding of container technology (Docker).

• Azure Kubernetes Service (AKS):• Specific experience troubleshooting Azure Kubernetes Service (AKS) clusters, including node health (NotReady status), pod lifecycle issues (e.g., CrashLoopBackOff, Pending), and cluster upgrades.

• Scripting & Automation:• Proficiency in at least one shell environment (BASH, sh, tcsh, ksh).• Experience using scripting languages (PERL, Python, Ruby, PhP) and tools (Jenkins) to analyze logs or automate diagnostic tasks.

For Azure Data & AI (at least one of the following domains):• Hands-on experience with Databricks and Azure Data Factory (ADF) is highly preferred. Solid understanding of modern data processing frameworks and cloud-based data solutions. Familiarity with Hadoop, Spark, HBase, Kafka, or similar Big Data technologies is a plus.• Relational Database Management Systems like SQL Server, MySQL, PostgreSQL, etc.• Microsoft Business Intelligence product like Power BI, Analysis Service, etc.• Otherso Expertise in Java, C#, Python is a big plus.o MongoDB, Data warehouse, ETL is a big plus. o Knowledge of Microsoft Azure architecture and its components is a big plus.

For SCIM (at least one of the following domains):

- Knowledge of at least one of the following domains: Active Directory and, or Azure Active Directory Administration, Intune or security & compliance rel…

工作职责

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

• Respond to and resolve critical customer issues as part of a 24x7 on-call rotation.