施耐德Senior Technical Support Engineer
任职要求
一、学历背景 本科及以上学历,自动化、计算机科学与技术、软件工程、电子信息工程等相关专业; 硕士学历优先,具备工业行业软件背景者优先考虑。 二、工作经验 至少 5 年以上软件开发(前端和后端)、测试、技术支持等相关工作经验; 具备工业领域软件(如工业控制软件、IOT 平台软件、SCADA 系统相关软件)技术支持或开发经验者优先; 有敏捷开发团队工作经验,熟悉敏捷开发流程(如 Scrum、Kanban)者优先; 具备软件测试工作经验,了解测试用例设计、自动化测试工具使用者优先。 三、技术能力 熟练掌握 Java、C#、Python 中的至少两种编程语言,具备独立进行后端功能开发、代码调试的能力; 熟悉前端开发技术,包括 React 框架及微前端等技术,能独立处理前端页面交互与兼容性问题; 了解云原生系统原理,熟悉 Linux 操作系统的常用命令与运维操作,具备 K8S 集群部署、维护及故障排查能力; 熟悉 PGSQL 数据库的安装、配置、性能优化及故障诊断,掌握 Ra…
工作职责
负责公司面向工业及建筑领域的软件产品与平台软件的客户技术支持工作,及时响应客户在产品使用过程中遇到的技术问题,通过电话、邮件、远程协助等方式提供专业解决方案,保障客户业务正常运转。 主导和深度参与技术问题的分析与解决,针对复杂问题(如软件功能故障、系统兼容性问题等),结合后端开发(Java、C#、Python)与前端开发(React)能力,进行代码调试、日志分析,定位问题根源并推动修复,形成问题处理报告。 协助客户完成软件产品在云原生环境下的部署与维护,包括基于 Linux 系统的环境配置、K8S 集群的运维操作,确保产品在云环境中稳定运行;同时提供云原生系统原理相关的技术指导,帮助客户理解系统架构与运维要点。 熟悉 IOT 系统、SCADA 系统、能源管理与资产管理系统的原理,协助客户处理工业数据采集相关问题,熟悉 Modbus、IEC104、OPC 等通讯协议的调试与故障排查,确保客户工业设备数据的正常采集与传输。 跨团队协作推进技术问题解决以及产品问题的复盘,与产品研发、测试等团队同步客户问题信息,反馈客户需求与产品优化建议;参与内部技术文档编写,包括客户支持手册、常见问题解决方案等,提升团队支持效率。
1、负责摄像头模组的评估选型,负责Camera新器件、新工艺的收集和研究,并建立资源库,输出研究分析报告,并成功导入产品项目中; 2、熟悉Cam模组电子,结构,光机等设计要点,负责Cam模组定制开发,量产交付; 3、负责与Camera主流马达厂家及其他创新厂家保持密切沟通,掌握Camera模组变焦和OIS的技术发展趋势,确保Camera模组能够获得最大的对焦和防抖性能; 4、负责与Camera Sensor厂家保持密切沟通,掌握Camera Sensor的技术发展趋势,确保发挥Sensor的最优性能满足VR系统的需求; 5、涉及部品的重大技术问题协助推动厂家技术支持; 6、部品通用化管理和兼容性设计。
1、负责RTOS操作系统移植,支撑任务调度/内存管理/动态加载等OS能力; 2、负责I2C/I3C/SPI等各类IP外设驱动开发; 3、负责acc/mag等各类sensor器件驱动开发; 4、负责对接Android各类Sensor service服务的底层通路建设; 5、负责AI推理框架,模型量化,sensor类算法; 6、负责智能业务如行人导航,融合定位,行为识别等业务交付。
Partnership Development: Identify, negotiate, and secure partnerships with MNOs and MVNOs globally. Maintain strong relationships to ensure long-term collaboration and mutual growth. Contract Negotiation: Lead negotiations for partnership agreements, ensuring alignment with company strategy and objectives. Manage the end-to-end process from initial contact to contract signing. Market Expansion: Develop and implement strategies to expand the availability and reach of travel essentials products, driving market share growth in key regions. Product Enhancement: Collaborate with partners to develop and launch new products or services that meet the needs of travelers. Provide market insights to optimize product offerings and enhance customer satisfaction. Cross-functional Collaboration: Work closely with internal departments such as marketing, operations, and customer service to ensure seamless integration and execution of different projects. Performance Monitoring: Regularly review and analyze partner performance metrics. Provide insights and recommendations to improve outcomes and maximize ROI. Market Research: Conduct ongoing research on industry trends, competitor activities, and technological advancements in the telecom sector. Use this information to inform strategy and drive innovation. Reporting: Prepare regular reports on business partnership activities, market trends, and performance metrics for senior management.
1. Assist in implementing the Choice business strategies, standards, and SOPs formulated by the regional team to ensure that local business operations follow the established directions. 2. Establish good cooperative relationships with local suppliers and partners, expand business resources, and promote the continuous development of the business. 3. Serve as a communication bridge between the local team and the regional team, and accurately and promptly convey the needs and information of both sides to ensure efficient and smooth business collaboration. 4. Collaborate with and track the local BD and buyer teams in the daily operation and management of the local product inventory, including tasks such as product listing, inventory control, and price adjustment, to improve the sales performance of local products. 5. Handle various problems and emergencies that arise during the implementation of local business, coordinate resources from all parties to solve them, and maintain the continuous operation of the business. 6. Participate in formulating marketing activity plans for the local market, integrating regional strategies with local characteristics to enhance the market competitiveness of the business.