施耐德Senior Technical Support Engineer

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. • Respond to and resolve critical customer issues as part of a 24x7 on-call rotation.  

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. • Respond to and resolve critical customer issues as part of a 24x7 on-call rotation.  

• Complex Deals Support: Engage deeply with customers to understand their complex technical needs and challenges and ensure that solutions meet their requirements and accelerate pipeline. • Advising C-Suite in Customers: Develop and maintain a robust relationship with technical executives in top customers (e.g., CDO, CIO, CISO, CTO), gaining their mindshare and trust in Azure platform. • Remove Customer and Product Technical Roadblocks: Identify and resolve technical roadblocks that may hinder customer progress, enabling the account team to accelerate the pipeline and convert deals. When product-related issues arise, engage engineering through the Go to Market team to clarify and address them. Continue supporting both the customer and the account team throughout the resolution process. • Win Over Competitors & Secure Technical Decisions: Deep technical compete expert on the assigned specialization area against major Public Cloud Hyper Scalers competitors by removing technical roadblocks and leading w/MSFT product differentiators to demonstrate superior technical solutions. Build win back or surround competitive strategies, aligned with the customer's goals and objectives. • Incubation to Mainstream: Identify tech scenarios and leverage/build packageable solution accelerators, reference architectures, demos, and automation frameworks to bring additional values across customers and regions. • Engineering Feedback Loop: Working with Go to Market team on outbound motion through product capabilities and creating incubation execution plan and inbound motion through customer feedback on product capabilities to influence engineering product planning, roadmap, and development. • Knowledge Transfer to Technical Roles: Work with enablement team as Subject Matter Expert and as a scale mechanism to skill local field solution engineers and SE managers through structured knowledge sharing, including technical briefings and readiness sessions. • Thought Leadership: Be a leading expert within your area of specialization not limited to Microsoft products by speaking engagements, publishing blogs, videos, and walkthroughs that showcase innovative customer solutions, technical patterns IP, and best practices that drive scalable adoption.

• Provide expert-level technical support to external developers using Unreal Engine’s animation systems, including animation blueprints, graph nodes, skeletal mesh components, montages, and control rigs. • Analyze, debug, and resolve complex animation-related issues, such as runtime blending bugs, synchronization problems, and performance bottlenecks. • Serve as a technical liaison between developers and internal engineering teams, communicating feedback, reporting bugs, and helping influence future animation system improvements. • Assist partners in optimizing their animation pipelines for memory efficiency, runtime performance, and cross-platform deployment. • Contribute to documentation, sample projects, and tutorials to illustrate best practices in animation authoring and runtime performance. • Deliver presentations, technical workshops, or written content to educate and support the developer community, especially around advanced animation workflows in Unreal Engine. • Monitor and participate in developer-facing channels (forums, bug reports, feedback sessions) to proactively identify and solve emerging challenges in animation systems.