微软Account Executive: MBA Opportunities
任职要求
Required Qualifications • Currently pursuing or have completed a Master of Business Administration (MBA) degree AND 2+ year(s) experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education) and/or driving digital transformation. Preferred Qualifications • Currently pursuing or have completed a Master of Business Administration (MBA) degree (or pursuing) AND 3+ year(s) experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education) and/or driving digital transformation. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancest…
工作职责
• Builds and maintains relationship with executives and business and technical decision makers at high levels of the customer's organization through consultative engagement to establish trust and credibility in future interactions. Continues to build reputation with customers during interactions by being customer-focused, consistently honoring commitments, explaining technical concepts relevant to the customer, and connecting the customer to Microsoft executives. Leverages selling methods (e.g., digital) to network and create a pipeline, consume account-based marketing outputs, and reflect the engagement strategy in our customer plan. • Manages and executes plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts to ensure Microsoft targets and customer business needs are met. Coordinates with extended virtual teams and holds self and the team accountable for executing on plans and meeting customer needs. Outlines revenue targets to deliver on account plans. Orchestrates extended team and embraces partners to scale business. Ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency. Identifies initial stakeholders, customer needs, and customer priorities. Proposes initial Solutions/Sales Plays. • Seeks customer feedback (both formal and informal) of assigned accounts to identify and understand the drivers of satisfaction and/or dissatisfaction. Leverages internal resources to support customer needs. Orchestrates others (e.g., Customer Success Account Management [CSAM]) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as need to improve customers' overall experience. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans. • Builds and maintains knowledge of Microsoft offerings, as well as of customer business priorities and basic industry trends to positively articulate the value of Microsoft's offerings in addressing the needs of the assigned accounts and evaluating their business. Coordinates with internal industry experts (e.g., industry teams) to gather industry data of assigned accounts and improve planning.
We’re seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Greater China Region. Our TAM’s are trusted advisors who help some of the most iconic businesses in the world, ensuring their long term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You’ll help craft and execute strategies to drive our customers’ adoption and use of AWS services. As a leader you will: - Manage and Grow a Business – You will own the profit and loss of multi-million dollar support business that is part of one of the fastest growing businesses in Amazon. - Engage Customers – Collaborate with global Sales Leadership to develop strong customer relationships and a deep understanding of your customer’s business and support needs. - Deliver Value – Help customers successfully plan, build, deploy, and operate world-class applications on the cloud. - Be a Customer Advocate – Understand industry trends, customer’s business needs and work with AWS Service teams to influence the AWS roadmap. - Grow Support - Identify and lead AWS initiatives that support our mission of being Earth’s most customer centric support organization. - Executive influence - Engage with Director and C-Level executives to translate business needs into technical and operational plans. - “Think Big” - Create mechanisms that allow us to scale while we continue to expand the team You’ll have a direct impact in enabling businesses across the region gain the most value from cloud. There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You’ll also have the chance to receive mentorship and gain AWS certifications. A day in the life At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. Our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS. We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.
• Serve as a key member of CSI team in driving the necessary business insights, strategic and technical relationships with top startups and key stakeholders of these top startups to establish meaningful business relationships. • Participate actively in startup community events of all kinds to identify high potential startups and build personal relationship to startup founders and influencers. • Evangelize Microsoft’ value and innovation culture to startup founders and ensure they have full awareness and access to the full spectrum of the resources and services Microsoft has to offer. • Work closely with founders to ensure they’re successfully engaging with Microsoft platform, making sure they have the technical and business resource required for optimal customer experience, and identifying additional opportunities for them to work more deeply with Microsoft’s business units. • Work with and advise account management teams on solution selling and establishing executive relationships in their key accounts. • Keep abreast with VC investment trend and cutting-edge technologies, able to identify future unicorns at early stage.
• Build, maintain, and foster relationships with new and existing gaming partners and executives in the region. • Formulate partnership strategy for products and businesses with input from relevant stakeholders to position Microsoft value proposition to influence partner decision. • Lead deal opportunities across stages by working with partner management, legal, finance, marketing, and planning to evaluate/develop, secure approval for, negotiate, and close Xbox, Windows, Game Pass, and event partnerships with publishers and developers. • Drive relevant business modeling, forecasting, portfolio planning, and post-launch success validation efforts. • Guide all publishing partnerships and agreements through the Microsoft contract execution process. Maintain a high level of internal and external partner satisfaction. • Analyze Chinese and global market opportunities and create strategies for new lines of game-related businesses that will drive revenue growth and shareholder value. • Work with multiple levels of management across Asia, Europe, and the Americas to shape our games business strategy and policies. • Drive the regional execution and operation of Microsoft’s games initiatives across multiple product groups, subsidiaries, and regional organizations.
